Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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Userlevel 7
+7
Hey
Please see the info above. If you have cleared your cache, please post the link for the album so that I can report the right version 
Thank you
Same
Happy New Year all!
Userlevel 7
+7
Hey
Can we please have the exact link for the track in question?
Hi
It’s the only one that doesn’t play. It never has and cache isn’t the issue
I cleared cache I have removed the download and re saved it. Same issue. About 50% of the songs are digital garbage. They will not load and play properly
https://deezer.page.link/1qfAAMw1EfjhtHzd6 50% of the tracks are the same as this
Userlevel 7
+7
Thanks for coming back
Could you please try changing the audio quality to see if it helps?
Apologies for the inconvenience!
No change in the garbled audio
Userlevel 7
+7
That's very odd. Could you please let me know which device, OS and app version you've got? We need to get this sorted 
OS is the latest version and this happens on Windows or apple phones. I’ve checked with another friend that has Deezer same issue with that album
Userlevel 1
Hello,
The song Cody Banks will not play when I have HiFi as my sound quality setting. Have tried clearing app data and reinstalling.
https://deezer.page.link/NAxteMSiPkAzPX2q8
I try to play the song Bloom Later by Jesse off of my playlist and it always says an error occurred, but it’s only for that one song. It’s been doing this for around a month
Userlevel 7
+7
Hey
It's working fine on my side. In which device, OS and app version is this happening?
Hi again
I need the specific details of your system so that we can set up the same thing on our side and try to reproduce what you're experiencing 
iOS 14.3
I just checked in my iPad and there is no problem. My question is if I reinstall the app on my phone will I lose content I have about 380gb of music
Userlevel 7
+7
So it's only happening on PC now? 
Hey
Not worth the hassle of redos loading 1388 albums and too many playlist.
iOS is my iPhone so it only happens on my phone. I have deleted the album and re-downloaded it same issue. It’s only the first 3 songs. The rest of the album is fine
Userlevel 7
+7
Thanks for coming back
It seems that the problem is only reduced to the iPhone now. Clearing the app's cache and restarting your phone would be the best course of action right now, but I appreciate it's an inconvenience.
If you could close the app, restart the iPhone, and try again, please let me know.
Since the my deezer 2020 file was given to me, when I select to play Oneus- To Be or Not To Be, the track that comes up is a bad copy of Bigbang- Fantastic Baby. Can this be corrected please?
Userlevel 7
+7
Sure thing
Could we please have the link for the track so that we don't make any mistakes?
This track
is broken, beginning at approximately 05:38 - it sounds as if the CD were skipping when ripped
No, this is not “I’m doing it wrong” problem, it’s consistent across devices etc
I was listening to Pierce The Veil and their album misadventures has the wrong names for the tracks. For example track 2 is actually track 1 and track 3 is track 2. Could this be fixed?
Userlevel 7
+7
Hey
We can certainly look into fixing that. Please post us the exact link for the track here so that I can report it 
Hey
We can certainly look into fixing that. Please post us the exact link for the track here so that I can report it
My post got moved and the title removed, and the link went away to boot.
so trying again -Mercan Dede, Su, Ab-i Verd
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