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▶ REPORT HERE: Error in a track/song/album

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368 replies

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 2, 2021

Hey @Rick Rode 

Please see the info above. If you have cleared your cache, please post the link for the album so that I can report the right version :thumbsup_tone2:

Thank you @Victor Navrulin I'll be passing them on!

Same @alexandre10 

Happy New Year all!

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 2, 2021

https://deezer.page.link/D7M2AcLYRrYzVBb9A

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 2, 2021

Hey @fabiomarcos 

Can we please have the exact link for the track in question?

Hi @Rick Rode the album plays fine on my side, could you please try clearing your app's cache to see if it helps?

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 2, 2021

It’s the only one that doesn’t play. It never has and cache isn’t the issue

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 2, 2021

I cleared cache I have removed the download and re saved it. Same issue. About 50% of the songs are digital garbage. They will not load and play properly

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 2, 2021

https://deezer.page.link/1qfAAMw1EfjhtHzd6  50% of the tracks are the same as this

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 4, 2021

Thanks for coming back @Rick Rode 

Could you please try changing the audio quality to see if it helps?

Apologies for the inconvenience!

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 4, 2021

No change in the garbled audio

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 7, 2021

That's very odd. Could you please let me know which device, OS and app version you've got? We need to get this sorted @Rick Rode :confused:

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 7, 2021

OS is the latest version and this happens on Windows or apple phones. I’ve checked with another friend that has Deezer same issue with that album

K
Runaway Baby
  • knopper291
  • Runaway Baby
  • 10 replies
  • January 7, 2021

Hello,

 

The song Cody Banks will not play when I have HiFi as my sound quality setting. Have tried clearing app data and reinstalling.

https://deezer.page.link/NAxteMSiPkAzPX2q8

R
1 person likes this
  • R
    Rick Rode
H
Runaway Baby
  • halfcyan
  • Runaway Baby
  • 1 reply
  • January 8, 2021

I try to play the song Bloom Later by Jesse off of my playlist and it always says an error occurred, but it’s only for that one song. It’s been doing this for around a month

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 9, 2021

Hey @knopper291 

It's working fine on my side. In which device, OS and app version is this happening?

Hi again @Rick Rode 

I need the specific details of your system so that we can set up the same thing on our side and try to reproduce what you're experiencing :pray_tone2:

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 9, 2021

iOS 14.3

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 9, 2021

I just checked in my iPad and there is no problem. My question is if I reinstall the app on my phone will I lose content I have about 380gb of music

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 9, 2021

So it's only happening on PC now? @Rick Rode if you reinstall the app, you lose downloaded content, only - you have to tap 'download' again :thumbsup_tone2:

Hey @halfcyan sorry to hear that, could I please have the link for the track so that I can check it on our side?

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 9, 2021

Not worth the hassle of redos loading 1388 albums and too many playlist. 

R
Tiny Dancer
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  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 9, 2021

iOS is my iPhone so it only happens on my phone. I have deleted the album and re-downloaded it same issue. It’s only the first 3 songs. The rest of the album is fine

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 11, 2021

Thanks for coming back @Rick Rode 

It seems that the problem is only reduced to the iPhone now. Clearing the app's cache and restarting your phone would be the best course of action right now, but I appreciate it's an inconvenience.

If you could close the app, restart the iPhone, and try again, please let me know.

Y
Tiny Dancer
  • yaoimom
  • Tiny Dancer
  • 1 reply
  • January 19, 2021

Since the my deezer 2020 file was given to me, when I select to play Oneus- To Be or Not To Be, the track that comes up is a bad copy of Bigbang- Fantastic Baby. Can this be corrected please?

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 20, 2021

Sure thing @yaoimom we can definitely look into that.

Could we please have the link for the track so that we don't make any mistakes?

S
Tiny Dancer

This track

is broken, beginning at approximately 05:38 - it sounds as if the CD were skipping when ripped

No, this is not “I’m doing it wrong” problem, it’s consistent across devices etc

 
D
Tiny Dancer
  • djesus24
  • Tiny Dancer
  • 1 reply
  • January 22, 2021

I was listening to Pierce The Veil and their album misadventures has the wrong names for the tracks. For example track 2 is actually track 1 and track 3 is track 2. Could this be fixed?

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • January 23, 2021

Hey @stay-at-home-listener @djesus24 

We can certainly look into fixing that. Please post us the exact link for the track here so that I can report it :relaxed:

S
Tiny Dancer
Rudi wrote:

Hey @stay-at-home-listener @djesus24 

We can certainly look into fixing that. Please post us the exact link for the track here so that I can report it :relaxed:

My post got moved and the title removed, and the link went away to boot.

so trying again -Mercan Dede, Su, Ab-i Verd

 

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