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Hi,


I have experienced an error in a couple of tracks. How and where do I report errors?


The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.


It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

You're right, @stay-at-home-listener it was breaking up for me at the end of the track too. I've reported it to our catalogue teams, who should get this sorted very soon.

On another note, nice tune! I personally really liked it :relaxed:

On this album: https://www.deezer.com/us/album/13154482

Tracks 4 - 8 are are named incorrectly:

These are the correct names:

Track

  • 4 - Solitudine (Soledad)
  • 5 - De Donde Viene Tu Nimbre
  • 6 - Como Pasa la Brisa
  • 7- Piedad
  • 8 - Yo Me Quedo en Venezuela

Here you will find more accurate information: https://www.discogs.com/Evio-Di-Marzo-Adrenalina-Caribe-Adrenalina-Caribe/master/1110100

 

Even Spotify is wrong

Hahaha :sweat_smile:@kwads thanks a lot for reporting it! I've forwarded it on :relaxed:

The Arkells artist has a lot of albums in their discography that do not belong to them.

Pattern and One Thousand Cries belong to artist Despair 

Constructive Semantics belongs to artist Endeavor 

Nothing In Vein and Our Lady Of Annihilation belongs to artist Most Precious Blood

No Wings To Speak Of and A-Types belongs to artist Hopesfall 

The Dream belongs to artist Open Hand 

All Hail The Dead belongs to artist Walls Of Jericho 

Conversations belongs to artist Roses Are Red

Paradise, Found belongs to artist Fight Paris 

Killafornia belongs to artist First Blood

 

All the wrong albums are from Trustkill Records artists. Funny to see a bunch of old hardcore albums in an indie bands discography 😁

 

Beautiful @ComebackKid777 

So detailed and ready for us to work on! I've forwarded it already, thanks for your feedback :relaxed:

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Looks like Spotify might be the best choice. Im.sick of happening every 1 or 2 songs now.

Sorry @Sinki1983 

Perhaps this isn't the right thread for you to find info to help you with your issue.

Have you tried reaching out to our support team?

 

I have a corrupted file and pressing the 'repair file' option does not work.

How do I fix this problem? 

Post the link for the track here and we'll sort that for you @Tenacious Mona :wink:

the track Zombie Ritual By Death Appears as Zomie Ritual https://deezer.page.link/VtpZqeiyhmRA31i28

Thank you for letting us know @JoJo Bot420 I've passed it on :thumbsup_tone2:

On this album: https://www.deezer.com/us/album/13154482

Tracks 4 - 8 are are named incorrectly:

These are the correct names:

Track

  • 4 - Solitudine (Soledad)
  • 5 - De Donde Viene Tu Nimbre
  • 6 - Como Pasa la Brisa
  • 7- Piedad
  • 8 - Yo Me Quedo en Venezuela

Here you will find more accurate information: https://www.discogs.com/Evio-Di-Marzo-Adrenalina-Caribe-Adrenalina-Caribe/master/1110100

 

Even Spotify is wrong

This still is a problem

hi on st vincent’s album strange mercy when you to play the song surgeon it starts with one of the synth solo thats on a later part of the song please fix it 

Hi @Charlinefranken 

Thanks for reporting. However, could you please provide Deezer links for it?

Hey @kwads thanks for chasing this up with me. I've done the same and followed it up with our catalogue teams. We should have a response soon! :pray_tone2:

I am experiencing this issue covered by this topic

 

This song skips while playing and also does not show correct length (playing on iPhone app)

 

https://deezer.page.link/UdQgR1JohfFJSY2M6

Song Violent Crimes by Kanye West (only explicit version and only HIFI, btw) https://deezer.page.link/j1GW2anw8mrUXQki9 skips from 0:45 to 0:54 on both Android app and browser

Hey @Tomadriaensens @FNSpd 

Thanks for reporting. Please clear the app's cache, it's playing fine here on my side :relaxed:

Hey @Tomadriaensens @FNSpd 

Thanks for reporting. Please clear the app's cache, it's playing fine here on my side :relaxed:


Still the same problem. It plays like this in the browser too, so I doubt that clearing app's cache can help.

That's odd @FNSpd could you please try changing the audio quality just to test if it plays well?

 

That's odd @FNSpd could you please try changing the audio quality just to test if it plays well?

 


It plays like it's supposed to if I change to HQ. Like I said, problem only with HIFI version of the track.

I've passed it on @FNSpd we can look to get a redelivery of the track to solve the problem for you :thumbsup_tone2:

 

 

I would like to report a mistake with my new song, which is a collaboration with another artist - https://deezer.page.link/VyXhB8gEEyJHq1A59

It should appear in both artists' music catalogs, but actually the artist of the song is both artists' names together, not separated! Please, check this and correct it as the song is not appearing in my daily streaming reports!

Dear Admin,

I have a problem with some of my songs I have downloaded on my playlist which are not playable anymore. These songs used to play well with no issues, but since yesterday, they are no more playable (sounding like they are downloaded from a scratched CD). 

I tried repairing them but no change. What is the problem? And how do I correct this issue?

I am using Deezer application on an Android device (Samsung galaxy A51)

Thanks

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