▶ REPORT HERE: Error in a track/song/album

Forum|Forum|8 years ago
April 1, 2018
397 replies
7602 views

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Show previous replies

R

Rick Rode

Rising Star

https://deezer.page.link/1qfAAMw1EfjhtHzd6 50% of the tracks are the same as this

Rudi

Ultimate Superstar

Thanks for coming back @Rick Rode

Could you please try changing the audio quality to see if it helps?

Apologies for the inconvenience!

R

Rick Rode

Rising Star

No change in the garbled audio

Rudi

Ultimate Superstar

That's very odd. Could you please let me know which device, OS and app version you've got? We need to get this sorted @Rick Rode :confused:

R

Rick Rode

Rising Star

OS is the latest version and this happens on Windows or apple phones. I’ve checked with another friend that has Deezer same issue with that album

K

knopper291

Rising Star

Hello,

The song Cody Banks will not play when I have HiFi as my sound quality setting. Have tried clearing app data and reinstalling.

https://deezer.page.link/NAxteMSiPkAzPX2q8

H

halfcyan

One Hit Wonder

I try to play the song Bloom Later by Jesse off of my playlist and it always says an error occurred, but it’s only for that one song. It’s been doing this for around a month

Rudi

Ultimate Superstar

Hey @knopper291

It's working fine on my side. In which device, OS and app version is this happening?

Hi again @Rick Rode

I need the specific details of your system so that we can set up the same thing on our side and try to reproduce what you're experiencing :pray_tone2: