include
report

▶ REPORT HERE: Error in a track/song/album

P
Rank
Hi,

I have experienced an error in a couple of tracks. How and where do I report errors?

The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.

It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

348 replies

N
Rank

Hello, I have quite a few reports about errors in albums:

 

https://deezer.page.link/Py8bFZVyPmD6gDpv8  This album is missing a lot of tracks, it is not an EP. It should have 12 tracks.

 

https://deezer.page.link/rAkZwQz1WGSxrdpy8 This artist’s catalogue is a complete mess.

https://deezer.page.link/GwZrRGTW7Vkis1My6 This compilation by them has major mastering inconsistencies. The volume is all over the place, even though it should have one consistent mastering for the whole compilation, regardless of the “volume normalisation” feature. It is weird because this compilation is perfectly represented on Spotify, so I suggest you message the label to provide you with the real 2015 Remasters that they used for Spotify. 

Other albums with such mastering inconsistencies are: https://deezer.page.link/XwVSu44rsJ6keAqU7 and https://deezer.page.link/ehin9KBkJrPeBNpe6

Also, this album is redundant in their catalogue because it’s a duplicate and incomplete https://deezer.page.link/6h9TG2yWkRFXE7Ps5: 

 

These two artist profiles should be combined (the same):

https://deezer.page.link/cDTLWRyx5VBpBZfZA and https://deezer.page.link/wMx8fXp478UXUL3u5

 

This track https://deezer.page.link/qM4soGGixCgS5Tea9 is a duplicate of this track

 https://deezer.page.link/ym1itEsC8y959tW59. instead the first one should be a 1 minute instrumental, a completely different track, which is one again, done right on Spotify.

 

Lastly. these 3 albums have 2 second gap at the end of the tracks, which should not be there because it should be played with gapless transitions:

https://deezer.page.link/21rp47NFZJa9uzN6A

https://deezer.page.link/EDAvXkeF9UPiWh9C8

https://deezer.page.link/VzkZkgntYXpYXn4x9

 

This one also has a small but noticeable gap between tracks:

https://deezer.page.link/4hL1Snww188LC3vR6

 

Other than these errors, everything else is fine, great app and great support. Hope all of this will be fixed.

Rudi
Rank
Userlevel 7
Badge +7

Oh, wow! @Neworder1111 My apologies!

I liked your reply and forwarded everything right away. I was under the impression I had replied to you.

Our catalogue teams did some of the stuff you asked above, which was pretty cool in that sense. Thanks a lot for your contribution and for your patience :relaxed:

Alfredo.Deezer
Rank
Userlevel 6
Badge +3

Hello @ElOrenz 

We have detected a few glitches on the song, playing it on our Deezer desktop app. 

We will request a new re encoding of the tune/album so hopefully this can be done very soon.

Sorry for the inconvenience caused :musical_note:

Rudi
Rank
Userlevel 7
Badge +7

Thanks a lot for this @GrooveStranger 

I've forwarded all your comments and links to our catalogue teams.

B

I am experiencing this issue covered by this topic

 

K
Rank
Userlevel 2
Badge

Dear Admin,

I have a problem with some of my songs I have downloaded on my playlist which are not playable anymore. These songs used to play well with no issues, but since yesterday, they are no more playable (sounding like they are downloaded from a scratched CD). 

I tried repairing them but no change. What is the problem? And how do I correct this issue?

I am using Deezer application on an Android device (Samsung galaxy A51)

Thanks

B
Rank

Hello

below song is incomplete toward the end

https://deezer.page.link/AXZSF32M6HMXgkvD6

should be 24:48 not 21:00

please verify and resolve the issue

thank you

Rudi
Rank
Userlevel 7
Badge +7

Thanks @JohnyV3 I've contacted the teams that can sort this out, stay tuned :relaxed:

G
Rank
Userlevel 1
Badge

@Rudi should we also report tracks that seem to be incorrectly tagged as being unavailable in our country? 

For example I was just looking at an artist and saw that a track was missing from one album as “This track is not available in your country,” but the same track is available on their other albums. 

To me this seems most likely to be an error, but perhaps it’s totally normal in the wacky world of music licensing. 

 

B
Rank

Hello

below song is incomplete toward the end

https://deezer.page.link/AXZSF32M6HMXgkvD6

should be 24:48 not 21:00

please verify and resolve the issue

thank you

Any update on this?

Thanks

G
Rank
Userlevel 1
Badge

Thanks @Rudi . 

Here are a couple of apparent errors visible in my USA account. 

In this album, track 11 shows as not available in my country. 

 

In this album, track 5 is blocked for the same reason. 

 

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Ondpe thanks for the info.
The problem has been fixed now :)

OlympicAssEater
Rank
Badge

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

Yes. Cache cleared and also check it through deezer web as well. Leet Mob - My Story is 2:42 long on deezer which is not the full song.

https://deezer.page.link/hedP7W5J1NKa7Pah6

 

 

T
Rank

 

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

Well i tried it on both my computers and my phone and cleared the cache. on computer it just spits out an error at the first skip point 

 

https://deezer.page.link/iLmphes9GbcirmmM7

M
Rank

Song name: Lie to me

Singer: Sion

Link: https://deezer.page.link/e1xkvEmHqLCdUWtw8

Issue: song goes silent about 1:46 in. (no sound at all) please correct this. thanks.

D
Rank

Hello @Debbie Facey! 

What is the error? 

The whole song sounds distorted

 

It does not sound distorted on my laptop or mobile. The issue is probably linked to your device, can you try claring cache? Let me know if the issue continues! 

Clearing the cache did not help. But I realize the song plays OK on other device and in the browser. Will I need to clear data in addition to cache. Does this mean I will have to redownload my library?

Plot twist. The song plays normally after switching regions on my phone i.e. after connecting to US VPN. I was previously listening from Jamaica

JohnyV3
Rank
Userlevel 3
Badge +1

This song is trimmed on Deezer https://deezer.page.link/r62drLMRDm8NXifVA
Full version on YT:

Maybe it’s publisher fault, maybe some Deezer bug. I don’t know, just reported this and hope it will be fixed.

3 months and still not fixed. :rolling_eyes:

1
Rank

Thank you for the awesome, prompt response!

Rudi
Rank
Userlevel 7
Badge +7

Chased this one for you @JohnyV3 - thank you for your patience!

M
Rank

Hey @mekler22! 

Thanks for it! I have requested for the files to be reuploaded by the label. 😊

Take care. ✌🏼

I appreciate this. But I just checked. Now, instead of at about 1:46 it happens around 2:25

Please check again. thanks.

P
Rank
Userlevel 2
Badge

https://deezer.page.link/TjQB1ChZNGGWMTqr8

 

This is not the correct track, it is a completely different song by another artist.

 

Also for some reason all albums by https://deezer.page.link/QMZyCs5rQABXuVG49 are duplicated so the duplicate of that album also has that track wrong: https://deezer.page.link/VJxw48HZYxupcyJj6

 

Please fix this and upload the correct track.

Jaime.
Rank
Userlevel 7
Badge +7

Soccer Mommy discography should appear now.
Regarding release dates, that info comes from the labels when they deliver the albums/tracks (I’ll see what I can do about it)
Thanks 

Yula
Rank
Userlevel 7
Badge +10

Hey there @iconoclastic :v_tone3: The display error is fixed on Android 🙂 Thanks for reporting it. 

 

(She/her) add your pronouns to your signature!
R
Rank
Userlevel 1

Hello!

 

Album: Inner Voyage- Gonzalo Rubalcaba

 

Something seems off, the piano sounds heavily distorted. It doesn't seem to be cd quality or something. Going back an forth between tidal  qobuz and deezer. Something is off with the version on deezer. Is it a lower bitrate mp3? Also the contrabass is less articulate. Could this be fixed? I love this album :)

T
Rank

@Timey

I can‘t reproduce the problem. 
I tested Deezer client app (version 5.30.250 from MS app store) on my PC with audio quality settings to MP3 320. 

Streaming and also playing download has no problem in general and with this track in special.

So imo it could relate to the client app version you have installed.  

5.30.260 here, but the problem's persisted across all app versions. Oh well, I guess I’m not sure what exactly causes this problem then if it seems to happen only on my side, aside from me recently figuring out it’s related to downloading the song.

At the very least I can find another studio version of the song which is otherwise identical on a compilation of theirs… even if it doesn’t have the exact same sound quality.

 

Do you think I should give deleting cache entirely another try? Since the last time I did it was months ago, but I remember even before that I had the same issue… so I don’t have a good feeling about this.

Reply


TERMS OF USE DEEZER COMMUNITY SITE