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Hi,


I have experienced an error in a couple of tracks. How and where do I report errors?


The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.


It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Most things David Maxim Micic's done is broken for me. I can not load neither of the three Bilo albums nor Who Bit the Moon. ECO and EGO seem to be working fine, though.

https://deezer.page.link/b9RFdbJQZesGMeju7


Hey @Kandi Ya Kandiwapa 

Please try clearing the app's cache to see if it helps.

Hi @bmr2020 have you tried on another device?


Hi,

 

I noticed a glitch on the following track:

 

The glitch happens at 00:26 only at 320kbps. It seems like a jump forward. It’s present on multiple browsers (Firefox+Chrome), even after deleting the cache.

 

Can you check?


Hi

The Song With Arms wide Open by Creed shows the wrong artist “Cream” and shows the wrong album art. The track appears in the correct album: Greatest hits by Creed, but if you click “view track source” that takes you to the Cream album. Its also pushing the wrong artist info through to Last.fm

When I used to use Spotify that track never even appeared on the album…


Not all tracks in albums from “Sektor Gaza”. Why?


Hi @murray654 

Thanks a lot - Creed! So nostalgic…

I've reported it, it should be fixed soon.

Hey @Макс Синєгуб 

I'm not sure I got the right picture. Could you please link us an artist profile from Deezer to help out?

Playing fine here @tatrefthekiller could you please clear the app's cache to find out if it helps?


Same problem with the song “I love You Baby” in the album “Songs I love to Sing - The very best of Paul Anka”. The song played is “Can’t Take my eyes off you”- Chris Montez . Think I’ll move back to Spotfy


Hey @howdy9 

Sorry to hear that.

I've forwarded your comments to our catalogue teams so that the song gets sorted :thumbsup_tone2:


This song is trimmed on Deezer https://deezer.page.link/r62drLMRDm8NXifVA
Full version on YT:

Maybe it’s publisher fault, maybe some Deezer bug. I don’t know, just reported this and hope it will be fixed.


Thanks @JohnyV3 I've contacted the teams that can sort this out, stay tuned :relaxed:


Artist: Jonas Rathsman

Track: Syren (Elements E011 EP)

Error: fails playback with error around 5:15

 


This track cuts off before it reaches the end.

https://deezer.page.link/dtD1mCKcccuFBA5A7


 

 

Artist: Jonas Rathsman

Track: Syren (Elements E011 EP)

Error: fails playback with error around 5:15


Hi,

I'm trying or to see the song but it only directs me to the radio edit version,

please a repair could be done on the uploaded file.

Thank U


The song that is not playing is Mr JazziQ - Le tin


Hi @bright shembe can you please send me the URL link on Deezer for the song that you mentioned in order to check on our side?

Thanks :)


https://deezer.page.link/wnKxSSYF9BCBWQid6


Perché le canzoni danneggiate anche usando ripara file danneggiati non funzionano??come posso fare?


the 7th track of wholesale meats and fish by letters to cleo should be called pizza cutter, not little rosa. 


Hi guys there is a problem with the yanix mamacita track it doesn't play completely but only up to 37 seconds


https://deezer.page.link/qVnwWrHe19d2QMM46link


One of the songs that I have been listening to on repeat is Blue Monday by the band, Orgy. My problem stems from the fact that it stops playing at exactly 3:08 and gives me a message that the song isn't working. Is there anything I can do to fix this?


.


This track doesn’t play.

 

 


This song is trimmed on Deezer https://deezer.page.link/r62drLMRDm8NXifVA
Full version on YT:

Maybe it’s publisher fault, maybe some Deezer bug. I don’t know, just reported this and hope it will be fixed.

@Rudi Still trimmed, one month passed.

By the way - any chance to add Escape the Fate - Ungrateful (Deluxe Edition)? Deluxe is on all of streaming services but not on Deezer. :thinking:
And another song is trimmed. I remember it was trimmed on premiere of this track on Spotify etc., but there they fix after maybe two weeks. Looks like Deezer have shorter track since 5 years. :rolling_eyes:  https://deezer.page.link/N5TkzqPcnBLPCzaJ7 


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