▶ REPORT HERE: Error in a track/song/album

In the new album “Music is the Weapon” by Major Lazer the song “QueloQue” its in the list but when you tap on the song other song “Jadi Buti” is starting to play

Hey @Niksi 

We can definitely check this out and fix it if needed, but could you please post us the link for the exact track?

The song "Ghost Town" by Kanye West - is playing in 2x speed, downloaded or not downloaded. Please Fix it

Hey @vinefg 

Thanks for letting us know about this. Can you please post the link for the version you're listening to so that we get the right one? We'll test it on our side. You can also clear your app's cache to see if it helps in the meantime 

This track has a strange error: On desktop it plays ok, but on mobile I get an error at the end: “Failed to play - The requested content is not loading”. When I retry, it starts from the beginning… It happens every time with this song. I tried clearing the apps cache and downloaded data.

The track is playing fine @KTZG 

Could you try the following steps, exactly in this order, to see if it helps with your issue?

• make sure you're connected to a wifi network
• uninstall Deezer
• clean your phone's cache
• remove the SD card (if applicable)
• turn off your phone
• reinstall Deezer
• open Deezer and download at least one album or playlist
• reinsert the SD card (if applicable)

Let us know how it goes 

I found couple of corrupted tracks with Android client (I have 2 different devices with both having this problem). I also hear high pitched sounds that can damage speakers if volume is high. Tracks are in this album: Bad Boys Blue - Follow The Light (track  9 Sweet Love, skipping starts later in the song) (track 10 Baby Blue) (track 11 Rhythm Of Rain) (track 12 I'll Be Around). I wonder where in the supply chain corruption happens...

Chakra Music - Jean-Marc Staelhe, second track is in error.

Hi there @TK_from_Finland @Ancient Occ 

Thank you for reaching out!

Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.

Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away 

Nope, still in error. Unpleasant experience since it's essential track. To repeat: Chakra Music - Jean-Marc Staelhe, second track is in error.