Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
Page 7 / 14
Hello!
There’s an error in the track “Kingsly” by The Republic Tigers. The track is originally 5:41 minutes long, but here on Deezer it’s only 5:05 minutes long. Right towards the end the song cuts and then there’s over 30 seconds lost.
https://deezer.page.link/fjkTd4t17fYHGX2C6
Leet Mob - My Story
On Deezer is 2:42
On Spotify is 3:26
On Apple Music is 3:26
On Tidal is 3:26
On Youtube Music is 3:26
On Apple Music is 3:26
Why Leet Mob - My Story on Deezer got 3 / 4 cut of the song? Why?
Deezer song link: https://deezer.page.link/yDf388peXxkwZC7k9
It only 2:42 long and you can hear the cut off at 2:42. The full song is 3:26 long.
The song Words, Hands, Hearts from Yellowcard's Lights and Sounds skips at several points In the song
Userlevel 7
+7
Hi there
Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here 
Have you tried clearing the cache as well,
Hi there
Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here
Have you tried clearing the cache as well,
Yes. Cache cleared and also check it through deezer web as well. Leet Mob - My Story is 2:42 long on deezer which is not the full song.
https://deezer.page.link/hedP7W5J1NKa7Pah6
Hi there
Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here
Have you tried clearing the cache as well,
Well i tried it on both my computers and my phone and cleared the cache. on computer it just spits out an error at the first skip point
Userlevel 7
+7
I've requested the content above to be sorted out 
I've requested the content above to be sorted out
Did they fix it yet? I already submitted a support ticket about this since Jun 22 and since then the rep on the support ticket still waiting from the music catalogue team. It has been 7 days now and no fix. How long will it take to fix one track like bruh this is slow as heck. I am not sure about the deezer support from this on now because it is really slow to fix an issue like bruh.
Userlevel 7
+7
Hey
It could be that the delay has been caused by the labels or distributors. We really appreciate your patience! Stay tuned and keep me posted 
https://deezer.page.link/e8Xw1DFx8gQU3h4W9
Artist : Passenger
Album: Young as the morning, Old as the sea
Songs:
Home; If you go; The long road; Fools Gold.
A number of songs on the album are skipping and sound as if they’re in faqt forward? I’ve cleared the cache, restarted the app but they still sound awful.
Hello Deezer staff,
I want to report two songs which contain errors.
Kraantje pappie- met z’n tweeën
Kevin- beetje moe
please fix this issue and send me a message when it is solved, so I can enjoy these songs again.
TY
Userlevel 1
https://deezer.page.link/Lrxs4k3QrRHzWE4M8
Artist: Indifferent Guy
Album: All Night Long
The song sometimes just skips to random parts or just don’t play, on my playlist its even 35 seconds for some reason. Around 1:44 is the first “break” then around 2:48 another one
Hey
It could be that the delay has been caused by the labels or distributors. We really appreciate your patience! Stay tuned and keep me posted
Deezer have not fix it yet for like 2 weeks now. What censored taking you guys so long to fix one song and this one simple issue? I cannot imagine this level of support if I have some serious issues. When are they going to fix it or you guys not bother to fix it at all, let be for real though. I don’t have time to keep messaging you guys every single censored day to ask when fix and status update on my ticket support. This level of support censored I have ticket support about this issue for like 2 weeks now, and send the ticket # to your pm. Cristiane deezer support on my ticket support doesn’t help good. He/she just say wait and wait then they will fix it soon then wait……….
Hello, I have quite a few reports about errors in albums:
https://deezer.page.link/Py8bFZVyPmD6gDpv8 This album is missing a lot of tracks, it is not an EP. It should have 12 tracks.
https://deezer.page.link/rAkZwQz1WGSxrdpy8 This artist’s catalogue is a complete mess.
https://deezer.page.link/GwZrRGTW7Vkis1My6 This compilation by them has major mastering inconsistencies. The volume is all over the place, even though it should have one consistent mastering for the whole compilation, regardless of the “volume normalisation” feature. It is weird because this compilation is perfectly represented on Spotify, so I suggest you message the label to provide you with the real 2015 Remasters that they used for Spotify.
Other albums with such mastering inconsistencies are: https://deezer.page.link/XwVSu44rsJ6keAqU7 and https://deezer.page.link/ehin9KBkJrPeBNpe6
Also, this album is redundant in their catalogue because it’s a duplicate and incomplete https://deezer.page.link/6h9TG2yWkRFXE7Ps5:
These two artist profiles should be combined (the same):
https://deezer.page.link/cDTLWRyx5VBpBZfZA and https://deezer.page.link/wMx8fXp478UXUL3u5
This track https://deezer.page.link/qM4soGGixCgS5Tea9 is a duplicate of this track
https://deezer.page.link/ym1itEsC8y959tW59. instead the first one should be a 1 minute instrumental, a completely different track, which is one again, done right on Spotify.
Lastly. these 3 albums have 2 second gap at the end of the tracks, which should not be there because it should be played with gapless transitions:
https://deezer.page.link/21rp47NFZJa9uzN6A
https://deezer.page.link/EDAvXkeF9UPiWh9C8
https://deezer.page.link/VzkZkgntYXpYXn4x9
This one also has a small but noticeable gap between tracks:
https://deezer.page.link/4hL1Snww188LC3vR6
Other than these errors, everything else is fine, great app and great support. Hope all of this will be fixed.
Is this thread still active or should I report this somewhere else?
Userlevel 7
+7
Oh, wow!
I liked your reply and forwarded everything right away. I was under the impression I had replied to you.
Our catalogue teams did some of the stuff you asked above, which was pretty cool in that sense. Thanks a lot for your contribution and for your patience 
Leet Mob - My Story on deezer is not a full song. Full song is 3:27 long, not 2:42 long on deezer.
is the music team department or whatever it called fixing my issue right now or what bruh? Like this kind of support and level support disappoint me bruh. Ya want to make me wait like 20 fk years to fix one basic issue I have.
Userlevel 7
+7
Hi
Sorry you feel that way.
Once more, it isn't our team fixing the songs, but the labels/distributors. We're waiting for them to redeliver the content to us, fixed.
Thank you 
Hi,
I've found two songs mixed up in a recently uploaded album of Башня Rowan:
this track should be called Мавританский король: https://deezer.page.link/sippvTmKpPNukQKb8
while this track should be called Кошка, которая...: https://deezer.page.link/PjTtPfoUMKn9CFtY6
Can you please fix the names?
Alphaville - Forever Young - nasty cut at @ 0:45
Userlevel 7
+7
Hi there
Thanks for letting us know. I've now requested the whole album to be resent to us by their distributors 
Hey
This taking too long. Send multiple tickets about this and reply to ask for status update on the original ticket and all of them got ignored. Not even a single word or sentence reply back. You guys just simply ignore my ticket, question, and concern. Is this how you treat a customer pay for your service? Just ignore it. Bad customer support and customer support is a joke. More joke than Apple and Spotify customer support that I experience so far. Leet Mob - My Story on deezer is incomplete song, it is only ¾ of the song. Go with another provider or the provider that Apple music and spotify use for this track. I doubt they already redeliver it by now. This level of service is ridiculous and unacceptable. This is one song.
Userlevel 7
+7
I'm sorry for the time it's taking for this to be sorted
All I can do is once more urge our teams to try and get a result earlier. Apologies for the experience.
Page 7 / 14
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