One Hit Wonder

report

▶ REPORT HERE: Error in a track/song/album

Forum|Forum|8 years ago
April 1, 2018
397 replies
7602 views

Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

Show previous replies

T

TK_from_Finland

Guitar Hero

Hi there @TK_from_Finland @Ancient Occ

Thank you for reaching out!

Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.

Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away :thumbsup_tone2:

I cleaned my cache, no effect. Here are the links:

https://deezer.page.link/HtBSQw3YHPUBDACH9

https://deezer.page.link/NTpPvAYMZmxoVBit9

https://deezer.page.link/dEzPKZBVdBmej9466

https://deezer.page.link/6MDm2dxSb24Hd6aF7

Rudi

Ultimate Superstar

Thank you @TK_from_Finland I've forwarded them on, but Sweet Love and I'll Be Around played fine on my side, just so you know :relaxed: perhaps try changing the audio quality settings to see if they play.

We need the exact link for the track @Ancient Occ just click on the three dots and then share so that you can get a link :wink:

A

Ancient Occ

Rising Star

Thank you @TK_from_Finland I've forwarded them on, but Sweet Love and I'll Be Around played fine on my side, just so you know :relaxed: perhaps try changing the audio quality settings to see if they play.

We need the exact link for the track @Ancient Occ just click on the three dots and then share so that you can get a link :wink:

https://deezer.page.link/DrFUm6AZJiBU4Pt6A

B

Bernard Roggen

Roadie

Purple Disco Machine - Hypnotized (extended mix) is not ok. It’s only plating 36 seconde.

Rudi

Ultimate Superstar

Thanks for coming back @Ancient Occ I've now forwarded the details of the track to the right teams :relaxed: keep us posted!

Hey @Bernard Roggen have you tried clearing the app's cache to see if it helps? If not, please post the link for the track here and I'll look into it :thumbsup_tone2:

0

0xDE11A

Roadie

Hello, can you fix this please?

Thanks a lot:)

Update: I checked up automatic attachment to message. The song is fine. Web client broke it.

So problem is actual but I suppose I should chat to any other place...

Rudi

Ultimate Superstar

No, it's fine here @0xDE11A

We appreciate your report. Please keep in touch :thumbsup_tone2:

A

Ancient Occ

Rising Star

Thanks for coming back @Ancient Occ I've now forwarded the details of the track to the right teams :relaxed: keep us posted!

Hey @Bernard Roggen have you tried clearing the app's cache to see if it helps? If not, please post the link for the track here and I'll look into it :thumbsup_tone2:

Thanks! Now it is working! Great!

Rudi

Ultimate Superstar

Keep us posted for anything else @Ancient Occ it's only thanks to your support that Deezer can improve! :relaxed:

V

Victor Navrulin

Roadie

Some tracks from Bryan El album "Cosmic Vibrations" have errors. At the begining some tracks have strange noise which absent in tracks from YouTube. For example in track "Solitude", "Synergy", "Valhalla"," Transcendence", "Azura", " Lunaris", "Suramya". Please, fixing this problem

Show more replies

Sign up

Login to the community