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One Hit Wonder
April 1, 2018
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▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7603 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Roadie
June 12, 2021

Hello! 
There’s an error in the track “Kingsly” by The Republic Tigers. The track is originally 5:41 minutes long, but here on Deezer it’s only 5:05 minutes long. Right towards the end the song cuts and then there’s over 30 seconds lost. 
https://deezer.page.link/fjkTd4t17fYHGX2C6

OlympicAssEater
Rising Star
Rising Star
June 21, 2021

Leet Mob - My Story

 

On Deezer is 2:42

On Spotify is 3:26

On Apple Music is 3:26

On Tidal is 3:26

On Youtube Music is 3:26

On Apple Music is 3:26

 

Why Leet Mob - My Story on Deezer got 3 / 4 cut of the song? Why?

OlympicAssEater
Rising Star
Rising Star
June 21, 2021

Deezer song link: https://deezer.page.link/yDf388peXxkwZC7k9

It only 2:42 long and you can hear the cut off at 2:42. The full song is 3:26 long.

 

Roadie
June 26, 2021

The song Words, Hands, Hearts from Yellowcard's Lights and Sounds skips at several points In the song 

Rudi
Ultimate Superstar
Ultimate Superstar
June 28, 2021

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

OlympicAssEater
Rising Star
Rising Star
June 28, 2021

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

Yes. Cache cleared and also check it through deezer web as well. Leet Mob - My Story is 2:42 long on deezer which is not the full song.

https://deezer.page.link/hedP7W5J1NKa7Pah6

 

 

Roadie
June 28, 2021

 

Hi there @Tenk 

Please clear the app's cache first, to see if it helps. If it doesn't, then please post the link for the song here :wink:

Have you tried clearing the cache as well, @OlympicAssEater?

Well i tried it on both my computers and my phone and cleared the cache. on computer it just spits out an error at the first skip point 

 

https://deezer.page.link/iLmphes9GbcirmmM7

Rudi
Ultimate Superstar
Ultimate Superstar
June 29, 2021

I've requested the content above to be sorted out @Tenk @OlympicAssEater thank you! :relaxed:

OlympicAssEater
Rising Star
Rising Star
June 30, 2021

I've requested the content above to be sorted out @Tenk @OlympicAssEater thank you! :relaxed:


Did they fix it yet? I already submitted a support ticket about this since Jun 22 and since then the rep on the support ticket still waiting from the music catalogue team. It has been 7 days now and no fix. How long will it take to fix one track like bruh this is slow as heck. I am not sure about the deezer support from this on now because it is really slow to fix an issue like bruh.

Rudi
Ultimate Superstar
Ultimate Superstar
July 1, 2021

Hey @OlympicAssEater 

It could be that the delay has been caused by the labels or distributors. We really appreciate your patience! Stay tuned and keep me posted :pray_tone2: