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Hi,


I have experienced an error in a couple of tracks. How and where do I report errors?


The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.


It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

I would like to report errors in the song 'The Happening' on the Album'Boasanova' by The Pixies. Between 2 minutes 57 seconds and 3 minutes 14 seconds the sound skips (it sounds like a cd skipping).

 

Please could you have a look (listen?) to this.

 

Thanks.

I heard the skip as well, I reported it and asked for a redelivery! Thanks for reporting it :grinning:

Hi there,

I think there is an issue with the track ‘Debbie’ by Your Smith on the album Bad Habit. The track plays but is extremely jumpy and jumbled up. Not sure if it’s just my device but would appreciate any advice!

Hi, there is an error in Harridan by Porcupine Tree! The player stops and error appears at 6:14, only if I manually take the bar after that minute can I continue to listen to the song, but otherwise it just stops. Thanks.

Hi there,

I think there is an issue with the track ‘Debbie’ by Your Smith on the album Bad Habit. The track plays but is extremely jumpy and jumbled up. Not sure if it’s just my device but would appreciate any advice!

Hey I just listened to the track on my pc and it’s working fine, so probably your device :dizzy_face:

Just clear the cache and it will be fine! 

Hi, there is an error in Harridan by Porcupine Tree! The player stops and error appears at 6:14, only if I manually take the bar after that minute can I continue to listen to the song, but otherwise it just stops. Thanks.

Hey, I could not reproduce this error, could you please clear your smart cache and let me know how it goes? 

Hello, 

I’m here to report that my artist page is spelled wrong with the letter from ‘Star’ instead of “STAR” and was wondering if you can fix that for me

 

Here’s the link to my artist profile:

https://deezer.page.link/PL2CbZNhcKBuB1QY9

 

/Also I’ve tried reaching out to support desk a while ago but haven’t got any response, so I’m trying to send a message here]

Hi, there are at least two artists named kör which are grouped together.

Kör: https://deezer.page.link/4Xxhy8A8bnWQhJfF8

 

But the black metal band kör has released only this album: https://deezer.page.link/DREEc8SKj1JLzE646

 See https://www.metal-archives.com/bands/K%C3%B4r/3540497533

 

I have asked the redelivery of “Visionary” too! Thanks @JohnyV3 :ok_hand_tone4:

@Yula Finally! After long 7 months but finally there it is full version. :smile:  I hope other tracks will be redelivered too and I got something new.

This song is ridiculously quiet, it’s clear that something went wrong. That “bug” is on all DSP but please give them some info about it. :slight_smile:
https://deezer.page.link/tAb1W4SB8goFNqj5A
 

Hello,

www.deezer.com/ru/album/6498506

strong distortion in track number 6 (Первый снег) 00:17 - 00:27 on two different devices.

Thanks.

I'm having issues with almost every track I listen to on the app. I'm not going to list them all because there are too many but right now I'm having issues with:

 

SVML - Wildfire, 

SVML - Where is my love 

 

Lots of crackling in the songs. I've already cleared the cache

 

 

 

 

 

I'm having issues with almost every track I listen to on the app. I'm not going to list them all because there are too many but right now I'm having issues with:

 

SVML - Wildfire, 

SVML - Where is my love 

 

Lots of crackling in the songs. I've already cleared the cache

 

 

 

 

 

Another to add:

Dido - Burning Love

 

I have reinstalled the app and reconnected my Bluetooth headphones with no improvement. What's going on ??

There's a track missing in Sabaton's new album "The War to End All Wars".  Does Deezer have the intro track "Sarajevo"?

  1. Ari Rasilainen - Sibelius Kullervo - deezer.com/us/album/4094311
    There is no music to stream.
  2. Petri Sakari - Sibelius Suites - deezer.com/us/album/13934722
    Tracks 1 - 9 have the wrong music. Actually Mendelssohn Overtures in Edward Gardner’s recording.

Charles Gayle Trio - Streets.

Track 1 should be “Compassion I”

but instead it is, by name and by content, “Moon Debris (bonus track)” from Chicago Underground Duo - Age of Energy

 

There's a track missing in Sabaton's new album "The War to End All Wars".  Does Deezer have the intro track "Sarajevo"?

Can you please send me the link of this album? 

 

  1. Ari Rasilainen - Sibelius Kullervo - deezer.com/us/album/4094311
    There is no music to stream.
  2. Petri Sakari - Sibelius Suites - deezer.com/us/album/13934722
    Tracks 1 - 9 have the wrong music. Actually Mendelssohn Overtures in Edward Gardner’s recording.

Thank you so much for this, I have asked for re deliveries. 

Hey @poltroon, can you please send me the link of the album? 

 

Hey @poltroon, can you please send me the link of the album? 

 

Hi @Yulia 

www.deezer.com/en/album/6350072

Hey @poltroon! 

I checked on other streaming platforms and except Apple Music, we all have Moon Debris as the first one. 

So the record label has been sending it like this,

but I checked on discogs too and seems like “Compassion I” is the first song, 

I have reported this for you! 

Thank you. 

Excuse me, i think that this album doesn't work properly bc it's hard to find and play it, but the songs are not broken, i can play it when i add it to favorites list. Is it an error. Can you check it? Thank you!

 

Hello,

 

This song

worked fine, and I had it added to a playlist for quite a while. It now links to a completely different track from an unrelated band or artist. (Shazam identified it as Dirty Love by The Walkmen). This happens when I use the android app, and on PC.

Is there a fix for this?

https://deezer.page.link/H9HiMfhaSnGyfese8 Franz Joseph Haydn Symphony no. 26 jumps all over the place after 2:00

 

 

 

 

Hello @Trongdao294! The problem with that album is that it is only available in Vietnam, that’s why it does not appear on the search bar :) 

Hey @Plukfisk25, do the tracks jump on all devices? 

Sometimes you can solve the issue by simply by deleting the cache memory of your mobile!

Hey there @Knud Rasmussen, Thank you for reporting this, I have asked for a re delivery of the track! 

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