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One Hit Wonder
April 1, 2018
report

▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7602 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Rudi
Ultimate Superstar
Ultimate Superstar
January 9, 2021

So it's only happening on PC now? @Rick Rode if you reinstall the app, you lose downloaded content, only - you have to tap 'download' again :thumbsup_tone2:

Hey @halfcyan sorry to hear that, could I please have the link for the track so that I can check it on our side?

Rising Star
January 9, 2021

Not worth the hassle of redos loading 1388 albums and too many playlist. 

Rising Star
January 9, 2021

iOS is my iPhone so it only happens on my phone. I have deleted the album and re-downloaded it same issue. It’s only the first 3 songs. The rest of the album is fine

Rudi
Ultimate Superstar
Ultimate Superstar
January 11, 2021

Thanks for coming back @Rick Rode 

It seems that the problem is only reduced to the iPhone now. Clearing the app's cache and restarting your phone would be the best course of action right now, but I appreciate it's an inconvenience.

If you could close the app, restart the iPhone, and try again, please let me know.

Roadie
January 19, 2021

Since the my deezer 2020 file was given to me, when I select to play Oneus- To Be or Not To Be, the track that comes up is a bad copy of Bigbang- Fantastic Baby. Can this be corrected please?

Rudi
Ultimate Superstar
Ultimate Superstar
January 20, 2021

Sure thing @yaoimom we can definitely look into that.

Could we please have the link for the track so that we don't make any mistakes?

Roadie
January 21, 2021

This track

is broken, beginning at approximately 05:38 - it sounds as if the CD were skipping when ripped

No, this is not “I’m doing it wrong” problem, it’s consistent across devices etc

 
Roadie
January 22, 2021

I was listening to Pierce The Veil and their album misadventures has the wrong names for the tracks. For example track 2 is actually track 1 and track 3 is track 2. Could this be fixed?

Rudi
Ultimate Superstar
Ultimate Superstar
January 23, 2021

Hey @stay-at-home-listener @djesus24 

We can certainly look into fixing that. Please post us the exact link for the track here so that I can report it :relaxed:

Roadie
January 23, 2021

Hey @stay-at-home-listener @djesus24 

We can certainly look into fixing that. Please post us the exact link for the track here so that I can report it :relaxed:

My post got moved and the title removed, and the link went away to boot.

so trying again -Mercan Dede, Su, Ab-i Verd