Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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Userlevel 7
+7
Hey
It's playing fine on my side. Can you try clearing the app's cache to see if it helps?
Userlevel 3
+1
This song is trimmed on Deezer https://deezer.page.link/r62drLMRDm8NXifVA
Full version on YT:
Maybe it’s publisher fault, maybe some Deezer bug. I don’t know, just reported this and hope it will be fixed.
3 months and still not fixed. 
Userlevel 7
+7
Chased this one for you
https://deezer.page.link/TjQB1ChZNGGWMTqr8
This is not the correct track, it is a completely different song by another artist.
Also for some reason all albums by https://deezer.page.link/QMZyCs5rQABXuVG49 are duplicated so the duplicate of that album also has that track wrong: https://deezer.page.link/VJxw48HZYxupcyJj6
Please fix this and upload the correct track.
Userlevel 3
+1
https://deezer.page.link/jNZ2DxNr3jv7CkN19
This is published on Deezer by some guy from YouTube, it's just an audio from video. I think it should be deleted.
https://deezer.page.link/AHHWX6BCnG72ymsV6
Apple music has this track full song: https://music.apple.com/us/album/my-story-official-esl-theme/1089017291?i=1089017296
It is over 2 months now and no fix. Wait over 2 months and no fix like the post
Userlevel 3
+1
My story was trimmed on every digital platform on premiere. It took around 2 weeks on Spotify to fix it, I remember cause I used Spotify at that time. Deezer is the only one with not fix after 5 years! It's ridiculous. 
I even reported this issue in 2020 through pc app when I started using Deezer. I can't believe that no one reported this around premiere.
My story was trimmed on every digital platform on premiere. It took around 2 weeks on Spotify to fix it, I remember cause I used Spotify at that time. Deezer is the only one with not fix after 5 years! It's ridiculous. I even reported this issue in 2020 through pc app when I started using Deezer. I can't believe that no one reported this around premiere.
Did Deezer fix any error tracks you report?
I have this name, “Leet Mob - My Story” is not a full song and cut off at 2:42 long on Deezer. The full song is 3:26 and other music streaming like Apple Music, Spotify, and Amazon have this track in 3:26 full. I reported this issue since June 2021, and to this month August no fix it. Customer rep on my ticket stop provide status update when I ask for status update. I think I might cancel Deezer in the next month or so because this level of support I am getting is unacceptable, rude, and horrendous.
Userlevel 3
+1
Nope.
Userlevel 7
+7
Hi there
Apologies once more.
Please do understand that we've contacted the distributors of the content you reported several times in order to get the issue sorted. We're unable to do it ourselves, we don't have access to the original content. But we'll continue to pass on the feedback and we hope to hear back from them on this soon.
Userlevel 3
+1
I really understand that you can't do something in one second, it's okay! Just saying that waiting so many years on fixing one song is really crazy. 
*Moved to correct post*
Type O negative - These three things song is broken. It plays 1 minute and 59 seconds right and starts from beginning. I have hifi subscription. Link: https://deezer.page.link/9bGeRd91Z9G1Xiib7
Userlevel 5
+1
Years of Silence by Thurisaz is so broken
the original track is 7:sth long. On first play deezer will show the correct length but after almost 15 seconds it will jump to the last minute and suddenly the track is shown 1:15 long
Userlevel 7
+7
Reported both of them 
Thanks for the understanding
Hi there
Apologies once more.
Please do understand that we've contacted the distributors of the content you reported several times in order to get the issue sorted. We're unable to do it ourselves, we don't have access to the original content. But we'll continue to pass on the feedback and we hope to hear back from them on this soon.
Please use this distribution below to fix Leet Mob - My Story incomplete song. Apple Music and Spotify use this distrubition for this song. FFS just use this distribution below. I don’t like how you guys don’t reply to my ticket when ask for status update.
1337 Records, under exclusive license to Cinq Music Group LLC.
Userlevel 7
+7
Perhaps because there isn't an update to give you as we haven't received one ourselves
I'll pass the details above on, thank you.
I found an album with a few bad tracks. All of the flawed tracks have a similar problem: the audio cuts out in the left channel for a few seconds at a time. It’s super bad and obvious.
Also, the audio quality is pretty muddy on this whole album. It sure doesn’t sound like 320 kbps. For all I know that is how it was produced but check it out?
BTW I tried these tracks on a few devices, the problems show up everywhere.
Lee Perry and the Upsetters - Revolution Dub
Bad tracks:
#2 starting at about 2 minutes
#3 starting at about 1:35
#5 starting 2:25
I stopped taking notes here.
Userlevel 7
+7
Thanks a lot for this
I've forwarded all your comments and links to our catalogue teams.
For example I was just looking at an artist and saw that a track was missing from one album as “This track is not available in your country,” but the same track is available on their other albums.
To me this seems most likely to be an error, but perhaps it’s totally normal in the wacky world of music licensing.
Userlevel 7
+7
Yes, you're welcome to report those here so that we can check with our teams 
Thanks
Here are a couple of apparent errors visible in my USA account.
In this album, track 11 shows as not available in my country.
In this album, track 5 is blocked for the same reason.
Userlevel 7
+7
Hey
Thanks for pasting the links. I've forwarded this to our teams so that they can check restrictions in the US.
https://deezer.page.link/TjQB1ChZNGGWMTqr8
This is not the correct track, it is a completely different song by another artist.
Also for some reason all albums by https://deezer.page.link/QMZyCs5rQABXuVG49 are duplicated so the duplicate of that album also has that track wrong: https://deezer.page.link/VJxw48HZYxupcyJj6
Please fix this and upload the correct track.
One month has passed! I'm starting to feel that anything I report here is useless and will end up not fixed...
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