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One Hit Wonder
April 1, 2018
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▶ REPORT HERE: Error in a track/song/album

  • April 1, 2018
  • 397 replies
  • 7602 views
Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)

397 replies

Rudi
Ultimate Superstar
Ultimate Superstar
December 22, 2020

Hey @Victor Navrulin 

Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?

Wishing you a great end of the year!

Roadie
December 24, 2020

Hello, this track : Adderall (Corvette Corvette) - Popp Hunna , Lil Uzi Vert, stop working from 1:47 - 1:57, i've already tried to clear my deezer cache and even clear the deezer data but it's still not working. The link : https://deezer.page.link/mGyrxQaNpBsZ1fU18 , can someone fix this track please.

Roadie
December 26, 2020

Hey @Victor Navrulin 

Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?

Wishing you a great end of the year!

 I attached the link below. It is not a matter of cache cause this problem constantly appear on different devices.

Again, only these tracks have problems:

"Solitude"

"Synergy" 

"Valhalla" 

"Transcendence"

"Azura"

" Lunaris"

"Suramya".

Have  a nice holidays)

 

Roadie
December 31, 2020

Hello friends !

Please check out this song, it seems to be broken/incomplete (android and web) only 0:26 seconds !

Artist:
Michael W Smith

Song:
Somewhere Somehow

Album:
Change your world

Link:
https://www.deezer.com/search/michael%20w.%20smith%20–%20somewhere%20somehow


Best regards

Rising Star
January 1, 2021

Please FIX the album McCartney.  The audio is horrible you can’t even listen to it.  Their is a major error in your upload.

Rudi
Ultimate Superstar
Ultimate Superstar
January 2, 2021

Hey @Rick Rode 

Please see the info above. If you have cleared your cache, please post the link for the album so that I can report the right version :thumbsup_tone2:

Thank you @Victor Navrulin I'll be passing them on!

Same @alexandre10 

Happy New Year all!

Rising Star
January 2, 2021
Rudi
Ultimate Superstar
Ultimate Superstar
January 2, 2021

Hey @fabiomarcos 

Can we please have the exact link for the track in question?

Hi @Rick Rode the album plays fine on my side, could you please try clearing your app's cache to see if it helps?

Rising Star
January 2, 2021

It’s the only one that doesn’t play. It never has and cache isn’t the issue

Rising Star
January 2, 2021

I cleared cache I have removed the download and re saved it. Same issue. About 50% of the songs are digital garbage. They will not load and play properly