Hi,
I have experienced an error in a couple of tracks. How and where do I report errors?
The error in question is that the song jumps back to an earlier verse at a certain point of the track. Then, when there's 0:00 mins secs left of the track left it doesn't stop, but carries on playing until the song is over.
It's been doing this for "Enemy Inside" by Dream Theater (studio album version) and "In the name of love" by U2 (the best of...-album)
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In the new album “Music is the Weapon” by Major Lazer the song “QueloQue” its in the list but when you tap on the song other song “Jadi Buti” is starting to play
Userlevel 7
+7
Hey
We can definitely check this out and fix it if needed, but could you please post us the link for the exact track?
The song "Ghost Town" by Kanye West - is playing in 2x speed, downloaded or not downloaded. Please Fix it
Userlevel 7
+7
Hey
Thanks for letting us know about this. Can you please post the link for the version you're listening to so that we get the right one? We'll test it on our side. You can also clear your app's cache to see if it helps in the meantime 
This track has a strange error: On desktop it plays ok, but on mobile I get an error at the end: “Failed to play - The requested content is not loading”. When I retry, it starts from the beginning… It happens every time with this song. I tried clearing the apps cache and downloaded data.
Userlevel 7
+7
The track is playing fine
Could you try the following steps, exactly in this order, to see if it helps with your issue?
- make sure you're connected to a wifi network
- uninstall Deezer
- clean your phone's cache
- remove the SD card (if applicable)
- turn off your phone
- reinstall Deezer
- open Deezer and download at least one album or playlist
- reinsert the SD card (if applicable)
Let us know how it goes 
I found couple of corrupted tracks with Android client (I have 2 different devices with both having this problem). I also hear high pitched sounds that can damage speakers if volume is high. Tracks are in this album: Bad Boys Blue - Follow The Light (track 9 Sweet Love, skipping starts later in the song) (track 10 Baby Blue) (track 11 Rhythm Of Rain) (track 12 I'll Be Around). I wonder where in the supply chain corruption happens...
Chakra Music - Jean-Marc Staelhe, second track is in error.
Userlevel 7
+7
Hi there
Thank you for reaching out!
Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.
Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away 
Hi there
Thank you for reaching out!
Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.
Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away
Nope, still in error. Unpleasant experience since it's essential track. To repeat: Chakra Music - Jean-Marc Staelhe, second track is in error.
Hi there
Thank you for reaching out!
Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.
Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away
I cleaned my cache, no effect. Here are the links:
https://deezer.page.link/HtBSQw3YHPUBDACH9
https://deezer.page.link/NTpPvAYMZmxoVBit9
https://deezer.page.link/dEzPKZBVdBmej9466
https://deezer.page.link/6MDm2dxSb24Hd6aF7
Userlevel 7
+7
Thank you 
perhaps try changing the audio quality settings to see if they play.
We need the exact link for the track 
Thank you perhaps try changing the audio quality settings to see if they play.
We need the exact link for the track
Purple Disco Machine - Hypnotized (extended mix) is not ok. It’s only plating 36 seconde.
Userlevel 7
+7
Thanks for coming back 
keep us posted!
Hey 
Hello, can you fix this please?
Thanks a lot:)
Update: I checked up automatic attachment to message. The song is fine. Web client broke it.
So problem is actual but I suppose I should chat to any other place...
Userlevel 7
+7
No, it's fine here
We appreciate your report. Please keep in touch 
Thanks for coming back keep us posted!
Hey
Thanks! Now it is working! Great!
Userlevel 7
+7
Keep us posted for anything else 
Some tracks from Bryan El album "Cosmic Vibrations" have errors. At the begining some tracks have strange noise which absent in tracks from YouTube. For example in track "Solitude", "Synergy", "Valhalla"," Transcendence", "Azura", " Lunaris", "Suramya". Please, fixing this problem
Userlevel 7
+7
Hey
Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?
Wishing you a great end of the year!
Hello, this track : Adderall (Corvette Corvette) - Popp Hunna , Lil Uzi Vert, stop working from 1:47 - 1:57, i've already tried to clear my deezer cache and even clear the deezer data but it's still not working. The link : https://deezer.page.link/mGyrxQaNpBsZ1fU18 , can someone fix this track please.
Hey
Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?
Wishing you a great end of the year!
I attached the link below. It is not a matter of cache cause this problem constantly appear on different devices.
Again, only these tracks have problems:
"Solitude"
"Synergy"
"Valhalla"
"Transcendence"
"Azura"
" Lunaris"
"Suramya".
Have a nice holidays)
Hello friends !
Please check out this song, it seems to be broken/incomplete (android and web) only 0:26 seconds !
Artist:
Michael W Smith
Song:
Somewhere Somehow
Album:
Change your world
Link:
https://www.deezer.com/search/michael%20w.%20smith%20–%20somewhere%20somehow
Best regards
Please FIX the album McCartney. The audio is horrible you can’t even listen to it. Their is a major error in your upload.
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