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▶ REPORT HERE: Error in a track/song/album

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N
Tiny Dancer
  • Niksi
  • Tiny Dancer
  • 1 reply
  • October 31, 2020

In the new album “Music is the Weapon” by Major Lazer the song “QueloQue” its in the list but when you tap on the song other song “Jadi Buti” is starting to play

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • November 2, 2020

Hey @Niksi 

We can definitely check this out and fix it if needed, but could you please post us the link for the exact track?

V
Tiny Dancer
  • vinefg
  • Tiny Dancer
  • 1 reply
  • November 3, 2020

The song "Ghost Town" by Kanye West - is playing in 2x speed, downloaded or not downloaded. Please Fix it

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • November 4, 2020

Hey @vinefg 

Thanks for letting us know about this. Can you please post the link for the version you're listening to so that we get the right one? We'll test it on our side. You can also clear your app's cache to see if it helps in the meantime :thumbsup_tone2:

K
Tiny Dancer
  • KTZG
  • Tiny Dancer
  • 1 reply
  • November 17, 2020

This track has a strange error: On desktop it plays ok, but on mobile I get an error at the end: “Failed to play - The requested content is not loading”. When I retry, it starts from the beginning… It happens every time with this song. I tried clearing the apps cache and downloaded data.

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • November 18, 2020

The track is playing fine @KTZG 

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

T
Tiny Dancer

I found couple of corrupted tracks with Android client (I have 2 different devices with both having this problem). I also hear high pitched sounds that can damage speakers if volume is high. Tracks are in this album: Bad Boys Blue - Follow The Light (track  9 Sweet Love, skipping starts later in the song) (track 10 Baby Blue) (track 11 Rhythm Of Rain) (track 12 I'll Be Around). I wonder where in the supply chain corruption happens...

A
Runaway Baby
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  • Ancient Occ
  • Runaway Baby
  • 20 replies
  • November 30, 2020

Chakra Music - Jean-Marc Staelhe, second track is in error.

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • November 30, 2020

Hi there @TK_from_Finland @Ancient Occ 

Thank you for reaching out!

Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.

Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away :thumbsup_tone2:

A
Runaway Baby
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  • Ancient Occ
  • Runaway Baby
  • 20 replies
  • November 30, 2020
Rudi wrote:

Hi there @TK_from_Finland @Ancient Occ 

Thank you for reaching out!

Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.

Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away :thumbsup_tone2:


Nope, still in error. Unpleasant experience since it's essential track. To repeat: Chakra Music - Jean-Marc Staelhe, second track is in error.

T
Tiny Dancer
Rudi wrote:

Hi there @TK_from_Finland @Ancient Occ 

Thank you for reaching out!

Before reporting the tracks here, please make sure to clean your app's cache first, so that we're sure it's a problem with the track itself.

Then once that's done and the track is still not playing fine, please post the links here, so that we can ask the label straight away :thumbsup_tone2:


I cleaned my cache, no effect. Here are the links:

https://deezer.page.link/HtBSQw3YHPUBDACH9

https://deezer.page.link/NTpPvAYMZmxoVBit9

https://deezer.page.link/dEzPKZBVdBmej9466

https://deezer.page.link/6MDm2dxSb24Hd6aF7

 

Rudi
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  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 3, 2020

Thank you @TK_from_Finland I've forwarded them on, but Sweet Love and I'll Be Around played fine on my side, just so you know :relaxed: perhaps try changing the audio quality settings to see if they play.

We need the exact link for the track @Ancient Occ just click on the three dots and then share so that you can get a link :wink:

A
Runaway Baby
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  • Ancient Occ
  • Runaway Baby
  • 20 replies
  • December 3, 2020
Rudi wrote:

Thank you @TK_from_Finland I've forwarded them on, but Sweet Love and I'll Be Around played fine on my side, just so you know :relaxed: perhaps try changing the audio quality settings to see if they play.

We need the exact link for the track @Ancient Occ just click on the three dots and then share so that you can get a link :wink:

https://deezer.page.link/DrFUm6AZJiBU4Pt6A

Rudi
1 person likes this
  • Rudi
    Rudi
B
Tiny Dancer

Purple Disco Machine - Hypnotized (extended mix) is not ok.  It’s only plating 36 seconde.

Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 5, 2020

Thanks for coming back @Ancient Occ I've now forwarded the details of the track to the right teams :relaxed: keep us posted!

Hey @Bernard Roggen have you tried clearing the app's cache to see if it helps? If not, please post the link for the track here and I'll look into it :thumbsup_tone2:

0
Tiny Dancer
  • 0xDE11A
  • Tiny Dancer
  • 2 replies
  • December 9, 2020

Hello, can you fix this please?

Media not available

Thanks a lot:)

 

Update: I checked up automatic attachment to message. The song is fine. Web client broke it.

So problem is actual but I suppose I should chat to any other place...

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 10, 2020

No, it's fine here @0xDE11A 

We appreciate your report. Please keep in touch :thumbsup_tone2:

A
Runaway Baby
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  • Ancient Occ
  • Runaway Baby
  • 20 replies
  • December 15, 2020
Rudi wrote:

Thanks for coming back @Ancient Occ I've now forwarded the details of the track to the right teams :relaxed: keep us posted!

Hey @Bernard Roggen have you tried clearing the app's cache to see if it helps? If not, please post the link for the track here and I'll look into it :thumbsup_tone2:


Thanks! Now it is working! Great!

Rudi
1 person likes this
  • Rudi
    Rudi
Rudi
Alien SuperStar
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  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 16, 2020

Keep us posted for anything else @Ancient Occ it's only thanks to your support that Deezer can improve! :relaxed:

V
Tiny Dancer

Some tracks from Bryan El album "Cosmic Vibrations" have errors. At the begining some tracks have strange noise which absent in  tracks from YouTube. For example in track "Solitude", "Synergy", "Valhalla"," Transcendence", "Azura", " Lunaris", "Suramya". Please, fixing this problem

Rudi
Alien SuperStar
Forum|alt.badge.img+7
  • Rudi
  • Alien SuperStar
  • 14342 replies
  • December 22, 2020

Hey @Victor Navrulin 

Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?

Wishing you a great end of the year!

A
Tiny Dancer
  • alexandre10
  • Tiny Dancer
  • 1 reply
  • December 24, 2020

Hello, this track : Adderall (Corvette Corvette) - Popp Hunna , Lil Uzi Vert, stop working from 1:47 - 1:57, i've already tried to clear my deezer cache and even clear the deezer data but it's still not working. The link : https://deezer.page.link/mGyrxQaNpBsZ1fU18 , can someone fix this track please.

V
Tiny Dancer
Rudi wrote:

Hey @Victor Navrulin 

Thanks for letting us know. Can we please have the exact link for the album you mentioned? Additionally, have you tried clearing your app's cache to see if the problem persists?

Wishing you a great end of the year!

 I attached the link below. It is not a matter of cache cause this problem constantly appear on different devices.

Again, only these tracks have problems:

"Solitude"

"Synergy" 

"Valhalla" 

"Transcendence"

"Azura"

" Lunaris"

"Suramya".

Have  a nice holidays)

 

Rudi
1 person likes this
  • Rudi
    Rudi
F
Tiny Dancer
  • fabiomarcos
  • Tiny Dancer
  • 1 reply
  • December 31, 2020

Hello friends !

Please check out this song, it seems to be broken/incomplete (android and web) only 0:26 seconds !

Artist:
Michael W Smith

Song:
Somewhere Somehow

Album:
Change your world

Link:
https://www.deezer.com/search/michael%20w.%20smith%20–%20somewhere%20somehow


Best regards

R
Tiny Dancer
Forum|alt.badge.img
  • Rick Rode
  • Tiny Dancer
  • 11 replies
  • January 1, 2021

Please FIX the album McCartney.  The audio is horrible you can’t even listen to it.  Their is a major error in your upload.

Rudi
1 person likes this
  • Rudi
    Rudi

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