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Downloaded Music Won't Load

  • October 23, 2025
  • 3 replies
  • 39 views
A
Hitmaker

Downloaded albums/playlists/songs keep showing an error that they will not load on mobile even though I have internet connection. The app has been basically unusable all day.

    3 replies

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • October 24, 2025

    Hi ​@ajc9808 could you please share a screenshot with the error message in order to investigate?
    Thanks

      C
      Roadie

       

      Jaime.Deezer
      Community Manager
      Forum|alt.badge.img+7
      • Jaime.Deezer
      • Community Manager
      • August 26, 2026

      Hi ​@ChristmasDreamy please check the following info in our support article: https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

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