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ajc9808
Hitmaker
October 23, 2025

Downloaded Music Won't Load

  • October 23, 2025
  • 3 replies
  • 43 views

Downloaded albums/playlists/songs keep showing an error that they will not load on mobile even though I have internet connection. The app has been basically unusable all day.

    3 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    October 24, 2025

    Hi ​@ajc9808 could you please share a screenshot with the error message in order to investigate?
    Thanks

      Roadie
      ChristmasDreamy
      Roadie
      August 26, 2026

       

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      August 26, 2026

      Hi ​@ChristmasDreamy please check the following info in our support article: https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement