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Hitmaker
ajc9808
Hitmaker
Oct 23, 2025 8:31 PM UTC

Downloaded Music Won't Load

Downloaded albums/playlists/songs keep showing an error that they will not load on mobile even though I have internet connection. The app has been basically unusable all day.

    3 replies

    Jaime.Deezer
    Community Manager
    Jaime.Deezer
    Community Manager
    Oct 24, 2025 11:16 AM UTC

    Hi ​@ajc9808 could you please share a screenshot with the error message in order to investigate?
    Thanks

      Roadie
      ChristmasDreamy
      Roadie
      Aug 26, 2026 5:56 AM UTC

       

      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      Aug 26, 2026 10:36 AM UTC

      Hi ​@ChristmasDreamy please check the following info in our support article: https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

      TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement