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Payment Issues

IMPORTANT: We don't share payment details in the community, so please do NOT include emails, account and credit/debit card numbers and other personal info in your comments/topics.Any specific subject related to your payments should be dealt with our Support Team.Here's a list of our most useful topi...

Deezer Family Guide

Deezer Family means you can give up to 6 individual Premium+ profiles to your family members while only paying one low price. How does it work? When subscribing to Deezer Family, you get a Premium+ account and up to 5 other Premium+ profiles to share with your family members. Your account becomes t...

Pringles promo code

So I got free Pringles promo code Deezer premium for 4 mouths! And when I want to use it all it shows is ("Unfortunately you are not eligible to this special offer. You can however proceed with the standard offer.")

Itunes Payment - Account not upgraded

I’m using IOS, i mean that the subscription is not active,as if i am still in free trial.

Changing my Deezer account country

I made this account whilst I was on holiday in France and now I've come home its stuck in French and I need to know how to change it to English Deezer, can anyone help?

How can I delete my Deezer account?

How can I close my deezer account permanently?

Cancel subscription

I would like to cancel my subscription please

Managing your Notifications and Newsletter Settings

This topic is now closed as we have a new notification system. Please have a look to this new article for further information

Why is my payment being refused by Deezer?

I'm trying to change my payment method to Paypal, because 6 cards I've tried now were rejected, despite having sufficient funds. But when I go to my profile, and to "manage my subscription", it just redirects me back to my account every single time. It feels like Deezer just does not want me to subs...

Logging in/Logging Out

Let’s start with the basics. Logging In In order to use Deezer you’ll first need to https://en.deezercommunity.com/get-started-14/create-an-account-26. Once you’ve got an account with an email and password combination, logging in couldn’t be simpler: On Deezer.com Go to Deezer.com Click on Log in...

How do I delete my Deezer account? (only for Deezer Free)

Im trying to delete my free deezer account but i cant because im not subscribed, is still possible to delete it ?

Is Deezer available in India?

I'm in Europe now but will go to India soon. Is Deezer streaming there?

I would like a refund

When I will receive my refund. May someone get back to ASAP please.

Add existing account / user to Family account

How do I register my account as a secondary account on a family subscription?

Why do I only get 15 days free trial Premium?

I made an account and got something saying something about a free trial is deezer free

Can't login to desktop app with google account

Hi, I just installed Deezer app for windows. My problem is, that I have my premium account logged with Google account and in desktop app isn´t log with google account.

Deezer App on Apple TV

When will Deezer release an App for Apple TV? We’ve been asking for years but there’s no straight answer. Please be honest or should we just migrate to Apple Music for a more seamless experience?

I was charged twice!

Hey! Last month I changed my payment method so I paid it via the apple store (12,99€), but it kinda didn‘t work, because of my bad internet connection, so I tried to pay it directly via my credit card (9,99€) and it worked. Now I can see in the balance of my credit card, that both amounts were booke...

Forgot password - How can I recover it?

I cant rember my passworld and i cant login to yhaoo

Clear songs from "Listening History"

How do I hide the "Recently Played" List on the playback screen in Windows 10?

Can't link account to Google Home [fixed]

Hello I bought Deezer instead of spotify as it said in my Google home app that they will work together that's the only reason i subscribed to Deezer and it will work but not with Google i can't link my account with Google which is why i signed up so any help you could give i would be grateful Regar...

Deezer HiFi on mobile

Hey guys, I'm currently nearing the end of my HiFi trial, and I just caught something; In the mobile app, you can select "HQ" streaming quality, over options "Standard" and "Basic". After seeing this, I assumed that my phone was streaming tracks at a 1.4 mBps bitrate. On album covers, a little "HQ...

How do I change / update my Deezer email address? (old topic)

Hello, I login to Deezer with facebook account and now I changed my email on facebook and I want to change my email in Deezer, but for some reasons i can't do that, could you please explain the reason of this issue ? my new email - [removed to protect personal data] so if you would answer by email,...

360 Reality Audio - Sony & Deezer partnership - not working

I've read about this Sony & Deezer partnership for 360 Reality Audio that says that all Sony headphones users have access to a free 3-month subscription to Deezer HiFi. It says that you need to go to the Sony’s website and type in a gift code which will redirect you to Deezer. However, there’s n...

Currys code isnt working

i recently bought headphones from currys pc world under the impression there was 3 months free deezer premium when i bought it . i have tried to use the code numerous times and it keeps saying "your code has not been recognised , please try again or contact the code provider " currys arent respondin...

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