Your account and subscription

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

3,176 Topics
17,961 Replies

Anja Megastar

How to cancel your Deezer Subscription

You can cancel your Deezer subscription anytime, no commitments. Below are the steps to cancelling, per subscription type. Not paying directly through Deezer iTunes customers As Apple handle all your payments, you will need to cancel your Deezer subscription through them. This is because Deezer can...

Ronalds.Nazarenko

Pringles promo code

Solved

So I got free Pringles promo code Deezer premium for 4 mouths! And when I want to use it all it shows is ("Unfortunately you are not eligible to this special offer. You can however proceed with the standard offer.")

Kamil Pilawski Groupie

Paid but still being asked to subscribe

Have you upgraded your account? Are you still seeing adverts and being asked to subscribe? Try these quick fixes. If you paid via Itunes, please check this topic Just set up your payment? It can sometimes take a couple of minutes for the system to update your account status after making a payment...

Anja Megastar

Deezer Family Guide

Deezer Family means you can give up to 6 individual Premium+ profiles to your family members while only paying one low price. How does it work? When subscribing to Deezer Family, you get a Premium+ account and up to 5 other Premium+ profiles to share with your family members. Your account becomes t...

Tina Bennett

Where do I enter my code from currys

Solved

Where do I enter my code from curry’s for 3 months free music

Rudi Community Manager

Payment Issues

IMPORTANT: We don't share payment details in the community, so please do NOT include emails, account and credit/debit card numbers and other personal info in your comments/topics. Any specific subject related to your payments should be dealt with our Support Team. Here's a list of our most useful...

Luca Corrao New member

Itunes Payment - Account not upgraded

Solved

I’m using IOS, i mean that the subscription is not active,as if i am still in free trial.

Marina_om Groupie

How to Delete my account

Solved

How can I close my deezer account permanently?

Anja Megastar

Managing your Notifications and Newsletter Settings

Want to choose what emails you receive? It’s really easy to change your preferences. Keep in mind, you will only be able to do this after logging onto Deezer.com from a computer. Go to http://www.deezer.com. No worries if you’ve forgotten your password. Head to My Music and click on the Settings ic...

Matthew_Weider

Changing my Deezer account country

Solved

I made this account whilst I was on holiday in France and now I've come home its stuck in French and I need to know how to change it to English Deezer, can anyone help?

Hucky New member

Deezer HiFi combined with Deezer Family subscription?

Solved

I‘m interested in a Deezer HiFi subscription that my wife and I can access on our home-based Bluesound streamer as well as underway on our individual smartphones. Is there a suitable subscription available? What would be the best way to cover this requirement, and what would it cost (Germany)? Thank...

Anja Megastar

Logging in/Logging Out

Let’s start with the basics. Logging In In order to use Deezer you’ll first need to https://en.deezercommunity.com/get-started-14/create-an-account-26. Once you’ve got an account with an email and password combination, logging in couldn’t be simpler: On Deezer.com Go to Deezer.com Click on Log in...

Calen MacNeil

How sleep timer works?

Solved

What's sleep mode? It's in the 'lab' tab in settings

Temeka Green

Can I keep the downloads after subscription ends?

Solved

Does my downlaoded music remain saved to my device if I do not devide to subscribe after my trial has expired?"

lynseymelrose

Deezer on Google home - UK

Solved

Why can i not find online a lainch date for deezer on Google home? Looks like France and Germany are now matched with home. When is it the UKs turn?

Asanda Groupie

I would like a refund

Solved

When I will receive my refund. May someone get back to ASAP please.

Dirk-Jan Haanraadts

Is Deezer available in India?

Solved

I'm in Europe now but will go to India soon. Is Deezer streaming there?

Jade.Waterloo Groupie

Why is my payment being refused?

Solved

I'm trying to change my payment method to Paypal, because 6 cards I've tried now were rejected, despite having sufficient funds. But when I go to my profile, and to "manage my subscription", it just redirects me back to my account every single time. It feels like Deezer just does not want me to subs...

johnallo

Premium free trial 15 vs. 30 days

Solved

I made an account and got something saying something about a free trial is deezer free

Filip Tucek

Can't login to desktop app with google account

Solved

Hi, I just installed Deezer app for windows. My problem is, that I have my premium account logged with Google account and in desktop app isn´t log with google account.

Dhenw

Forgot password - How can I recover it?

Solved

I cant rember my passworld and i cant login to yhaoo

drake4life

Currys code isnt working

Solved

i recently bought headphones from currys pc world under the impression there was 3 months free deezer premium when i bought it . i have tried to use the code numerous times and it keeps saying "your code has not been recognised , please try again or contact the code provider " currys arent respondin...

Daniel.Matthews Groupie

Can't link account to Google Home [fixed]

Solved

Hello I bought Deezer instead of spotify as it said in my Google home app that they will work together that's the only reason i subscribed to Deezer and it will work but not with Google i can't link my account with Google which is why i signed up so any help you could give i would be grateful Regar...

corrien4real New member

Add existing account / user to Family account

Solved

How do I register my account as a secondary account on a family subscription?

Yvonne Jansen

Fitbit 3 months free offer

Solved

I have a new fitbit versa with an 3 months free offer premium+. I tried this but get only 1 month free. I stopped my order because this is not what I ordered. Why did I only got 1 month free?

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Deezrunr
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