Help Center

Create topic
Login

Your account and subscription

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

4,013 Topics
22,793 Replies

When you subscribe we will email you when there is a new topic in this category

4013 Topics

Most views

Recently active Most replies Newest first

How to cancel your Deezer Subscription

You can cancel your Deezer subscription anytime, no commitments. Below are the steps to cancelling, per subscription type. Not paying directly through Deezer iTunes customers As Apple handle all your payments, you will need to cancel your Deezer subscription through them. This is because Deezer can...

Payment Issues

IMPORTANT: We don't share payment details in the community, so please do NOT include emails, account and credit/debit card numbers and other personal info in your comments/topics. Any specific subject related to your payments should be dealt with our Support Team. Here's a list of our most useful...

Paid but still being asked to subscribe

Have you upgraded your account? Are you still seeing adverts and being asked to subscribe? Try these quick fixes. If you paid via Itunes, please check this topic Just set up your payment? It can sometimes take a couple of minutes for the system to update your account status after making a payment...

Deezer Family Guide

Deezer Family means you can give up to 6 individual Premium+ profiles to your family members while only paying one low price. How does it work? When subscribing to Deezer Family, you get a Premium+ account and up to 5 other Premium+ profiles to share with your family members. Your account becomes t...

Pringles promo code

So I got free Pringles promo code Deezer premium for 4 mouths! And when I want to use it all it shows is ("Unfortunately you are not eligible to this special offer. You can however proceed with the standard offer.")

Itunes Payment - Account not upgraded

I’m using IOS, i mean that the subscription is not active,as if i am still in free trial.

Where do I enter my code from currys

Where do I enter my code from curry’s for 3 months free music

Changing my Deezer account country

I made this account whilst I was on holiday in France and now I've come home its stuck in French and I need to know how to change it to English Deezer, can anyone help?

How can I delete my Deezer account?

How can I close my deezer account permanently?

Managing your Notifications and Newsletter Settings

Want to choose what emails you receive? It’s really easy to change your preferences. Keep in mind, you will only be able to do this after logging onto Deezer.com from a computer. Go to http://www.deezer.com. No worries if you’ve forgotten your password. Head to My Music and click on the Settings ic...

Cancel subscription

I would like to cancel my subscription please

Logging in/Logging Out

Let’s start with the basics. Logging In In order to use Deezer you’ll first need to https://en.deezercommunity.com/get-started-14/create-an-account-26. Once you’ve got an account with an email and password combination, logging in couldn’t be simpler: On Deezer.com Go to Deezer.com Click on Log in...

Why is my payment being refused?

I'm trying to change my payment method to Paypal, because 6 cards I've tried now were rejected, despite having sufficient funds. But when I go to my profile, and to "manage my subscription", it just redirects me back to my account every single time. It feels like Deezer just does not want me to subs...

Can I keep the downloads after subscription ends?

Does my downlaoded music remain saved to my device if I do not devide to subscribe after my trial has expired?"

I would like a refund

When I will receive my refund. May someone get back to ASAP please.

Is Deezer available in India?

I'm in Europe now but will go to India soon. Is Deezer streaming there?

Deezer on Google home - UK

Why can i not find online a lainch date for deezer on Google home? Looks like France and Germany are now matched with home. When is it the UKs turn?

Can't login to desktop app with google account

Hi, I just installed Deezer app for windows. My problem is, that I have my premium account logged with Google account and in desktop app isn´t log with google account.

Add existing account / user to Family account

How do I register my account as a secondary account on a family subscription?

Why do I only get 15 days free trial Premium?

I made an account and got something saying something about a free trial is deezer free

[TIP] Changing your profile image on Deezer account

I seem to have a problem changing my profile picture. I tried clicking my existing picture where a camea icon prompts up. I chose a new picture and saved the changes. Alas the picture stays the same matter what I choose.

Forgot password - How can I recover it?

I cant rember my passworld and i cant login to yhaoo

I was charged twice!

Hey! Last month I changed my payment method so I paid it via the apple store (12,99€), but it kinda didn‘t work, because of my bad internet connection, so I tried to pay it directly via my credit card (9,99€) and it worked. Now I can see in the balance of my credit card, that both amounts were booke...

My account was hacked

Ok mot to long ago I was hanging out with a friend and I logged into my Deezer account from their phone and now they are using my account all the time and I can only listen to flow because of it. Ots like they have total control over my account. I have changed my password and that didn't help. I ha...

Can't link account to Google Home [fixed]

Hello I bought Deezer instead of spotify as it said in my Google home app that they will work together that's the only reason i subscribed to Deezer and it will work but not with Google i can't link my account with Google which is why i signed up so any help you could give i would be grateful Regar...

1
2
3
4
...
161

Page 1 / 161

Powered by inSided

Sign up

Already have an account? Login

Login with your Deezer account

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Create a Deezer account

Login with your Deezer account

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

DEEZER
+

Plans

Features

Explore Channels

Devices

Blog

Help Center

WHO ARE YOU?
+

Labels & artists

Developers

Press

WHO ARE WE?
+

About us

Careers

LEGAL
+

Terms and Conditions of Use

Personal data and cookies

Privacy Requests

Legal Notice

Privacy settings