Answered

Not receiving password reset email

  • 18 February 2019
  • 27 replies
  • 1390 views
B
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I have requested a password reset mail from two different mails. I have not received them
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Best answer by Rudi 19 February 2019, 16:49

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27 replies

Rudi
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Userlevel 7
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Hi there @Belinda Ramiah

I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉
D
Hi! I have the same problem. Already used two different emails and nothing 😞
Rudi
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Userlevel 7
Badge +7
Hi @Diana Oliva

I've done the same for you - unlinked social media and sent password reset email to the email you used here in the community.
C
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Not receiving my password reset email. Please resolve this issue
M
Hello,
Isubscribe to deezer and have the same issue. On desktop i subscribed with gmail but cannot sign in with gmail account on android app. So i asked a reset mail so i can sign in on anroid app with mail and password but i didnt receive it. I tried to link to a fb account so i can sign in on android app but the fb linking is not working.
I paid for 3 month and i am stuck outside. I am very surprised of such a poor experience since the beginning of the process. Please do something to fix it or let me know at leat how i can ask a reimbursal.
Thanks
Rudi
Rank
Userlevel 7
Badge +7
Hey there @mg three

Sorry you're experiencing that. We've had a small problem with the reset emails. I've tried to send you one now, please have a look and if you haven't got it, contact our support team here.
H
Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password but its not working.
H
@Rudi
Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password so i will be able to share my deezer Family package with my family but am not receiving any mail, please help
Rudi
Rank
Userlevel 7
Badge +7
Hi there @Hussam A.zakaria

I've unlinked your Facebook account and have sent you a password reset email. If you haven't received it, please contact our support team here for further help 😉
R
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I am not receiving the link to reset my password 

Noam Asulin
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Userlevel 7
Badge +14

Have you checked your spam folder ? 

(He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic ! Check out my Deezer profile :https://www.deezer.com/en/profile/578597861
K
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Userlevel 7
Badge +6

Hello @Raphael360, if you still haven’t received that email, please get in touch with our customer support team so that they provide you with some help.

https://www.deezer.com/en/profile/3421485864
T
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I’ve been trying to reset my password for a couple of weeks because someone is using my account but I can't because I didn't receive any code in my email. please try to resolve this

Jaime.
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Userlevel 7
Badge +6

Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

T
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Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

 

Thank you but didn't receive any email on my gmail account dumbelldeezer34@gmail.com. I don't know what to do anymore, they're kicking me out of my own account.

Jaime.
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Userlevel 7
Badge +6

@TELLL I Just sent a new link. Please let me know if you receive it.
Thanks

S
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Hello there i am having the same issue someone is using my account and i want to change my password but i dont receive the email

 

please help

Jaime.
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Userlevel 7
Badge +6

Hi @STOP USING MY ACCOUNT I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.:relaxed:

M
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I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

M
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I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

Cancel my previous request: I've finally been able to reset my password. 

C
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Tried several times to generate PW reset code. No email (6digit code). No, it hasn't gone to spam. Yes, email acc is working fine. Help please.

Jaime.
Rank
Userlevel 7
Badge +6

Hi @cesare please contact our Deezer Support Team and one of our agents will be able to help and send you a password reset link.
Thanks :)

S
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I have requested a password reset mail from two different mails. I have not received them

hi me too, i didn’t receive a mail. please fix this! thanks

 

S
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Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

hello jaime, please help me too. i can’t receive emails

 

Jaime.
Rank
Userlevel 7
Badge +6

Hey @sudfhoisa best thing you can do is to contact our Deezer Support Team and one of our agents will be happy to assist you and sort the problem.
Thanks :)

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