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Answered

Not receiving password reset email

  • February 18, 2019
  • 31 replies
  • 2200 views
B
One Hit Wonder
I have requested a password reset mail from two different mails. I have not received them

Best answer by Rudi

Hi there @Belinda Ramiah

I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉

    31 replies

    Rudi
    Ultimate Superstar
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    • Rudi
    • Ultimate Superstar
    • Answer
    • February 19, 2019
    Hi there @Belinda Ramiah

    I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉
    D
    Roadie
    • Diana Oliva
    • Roadie
    • March 6, 2019
    Hi! I have the same problem. Already used two different emails and nothing 😞
    Rudi
    Ultimate Superstar
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    • Rudi
    • Ultimate Superstar
    • March 6, 2019
    Hi @Diana Oliva

    I've done the same for you - unlinked social media and sent password reset email to the email you used here in the community.
    C
    Roadie
    • Craigs2580
    • Roadie
    • June 22, 2019
    Not receiving my password reset email. Please resolve this issue
    M
    Roadie
    • mg three
    • Roadie
    • June 23, 2019
    Hello,
    Isubscribe to deezer and have the same issue. On desktop i subscribed with gmail but cannot sign in with gmail account on android app. So i asked a reset mail so i can sign in on anroid app with mail and password but i didnt receive it. I tried to link to a fb account so i can sign in on android app but the fb linking is not working.
    I paid for 3 month and i am stuck outside. I am very surprised of such a poor experience since the beginning of the process. Please do something to fix it or let me know at leat how i can ask a reimbursal.
    Thanks
    Rudi
    Ultimate Superstar
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    • Rudi
    • Ultimate Superstar
    • June 24, 2019
    Hey there @mg three

    Sorry you're experiencing that. We've had a small problem with the reset emails. I've tried to send you one now, please have a look and if you haven't got it, contact our support team here.
    H
    Roadie
    Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password but its not working.
    H
    Roadie
    @Rudi
    Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password so i will be able to share my deezer Family package with my family but am not receiving any mail, please help
    Rudi
    Ultimate Superstar
    Forum|alt.badge.img+9
    • Rudi
    • Ultimate Superstar
    • July 3, 2019
    Hi there @Hussam A.zakaria

    I've unlinked your Facebook account and have sent you a password reset email. If you haven't received it, please contact our support team here for further help 😉
    R
    Roadie
    • Raphael360
    • Roadie
    • August 31, 2020

    I am not receiving the link to reset my password 

    Noam Asulin
    Superuser
    Forum|alt.badge.img+15
    • Noam Asulin
    • Bezi since 2017
    • September 1, 2020

    Have you checked your spam folder ? 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
      K
      Rockstar
      Forum|alt.badge.img+6
      • Kevin Deezer
      • Rockstar
      • September 2, 2020

      Hello @Raphael360, if you still haven’t received that email, please get in touch with our customer support team so that they provide you with some help.

      https://www.deezer.com/en/profile/3421485864
      T
      Roadie
      • TELLL
      • Roadie
      • November 23, 2020

      I’ve been trying to reset my password for a couple of weeks because someone is using my account but I can't because I didn't receive any code in my email. please try to resolve this

      Jaime.Deezer
      Community Manager
      Forum|alt.badge.img+7
      • Jaime.Deezer
      • Community Manager
      • November 24, 2020

      Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

      T
      Roadie
      • TELLL
      • Roadie
      • November 28, 2020

       

      Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

       

      Thank you but didn't receive any email on my gmail account dumbelldeezer34@gmail.com. I don't know what to do anymore, they're kicking me out of my own account.

      Jaime.Deezer
      Community Manager
      Forum|alt.badge.img+7
      • Jaime.Deezer
      • Community Manager
      • November 29, 2020

      @TELLL I Just sent a new link. Please let me know if you receive it.
      Thanks

      S
      Roadie

      Hello there i am having the same issue someone is using my account and i want to change my password but i dont receive the email

       

      please help

      Jaime.Deezer
      Community Manager
      Forum|alt.badge.img+7
      • Jaime.Deezer
      • Community Manager
      • December 27, 2020

      Hi @STOP USING MY ACCOUNT I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
      If the problem persists, do not hesitate to contact me again.:relaxed:

      M
      Roadie

      I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

      M
      Roadie

      I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

      Cancel my previous request: I've finally been able to reset my password. 

        C
        Roadie
        • cesare
        • Roadie
        • May 31, 2021

        Tried several times to generate PW reset code. No email (6digit code). No, it hasn't gone to spam. Yes, email acc is working fine. Help please.

          Jaime.Deezer
          Community Manager
          Forum|alt.badge.img+7
          • Jaime.Deezer
          • Community Manager
          • June 2, 2021

          Hi @cesare please contact our Deezer Support Team and one of our agents will be able to help and send you a password reset link.
          Thanks :)

          S
          Roadie
          • sudfhoisa
          • Roadie
          • January 28, 2022

          I have requested a password reset mail from two different mails. I have not received them

          hi me too, i didn’t receive a mail. please fix this! thanks

           

          S
          Roadie
          • sudfhoisa
          • Roadie
          • January 28, 2022

          Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

          hello jaime, please help me too. i can’t receive emails

           

          Jaime.Deezer
          Community Manager
          Forum|alt.badge.img+7
          • Jaime.Deezer
          • Community Manager
          • January 28, 2022

          Hey @sudfhoisa best thing you can do is to contact our Deezer Support Team and one of our agents will be happy to assist you and sort the problem.
          Thanks :)

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