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Not receiving password reset email

B
Tiny Dancer
I have requested a password reset mail from two different mails. I have not received them

Best answer by Rudi

Hi there @Belinda Ramiah

I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉
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    29 replies

    Rudi
    Alien SuperStar
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • Answer
    • February 19, 2019
    Hi there @Belinda Ramiah

    I've sent one to the account linked to the email you used here in the community. Let me know if you haven't received this 😉
    D
    Hi! I have the same problem. Already used two different emails and nothing 😞
    Rudi
    Alien SuperStar
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • March 6, 2019
    Hi @Diana Oliva

    I've done the same for you - unlinked social media and sent password reset email to the email you used here in the community.
    C
    Tiny Dancer
    • Craigs2580
    • Tiny Dancer
    • 1 reply
    • June 22, 2019
    Not receiving my password reset email. Please resolve this issue
    M
    • mg three
    • 1 reply
    • June 23, 2019
    Hello,
    Isubscribe to deezer and have the same issue. On desktop i subscribed with gmail but cannot sign in with gmail account on android app. So i asked a reset mail so i can sign in on anroid app with mail and password but i didnt receive it. I tried to link to a fb account so i can sign in on android app but the fb linking is not working.
    I paid for 3 month and i am stuck outside. I am very surprised of such a poor experience since the beginning of the process. Please do something to fix it or let me know at leat how i can ask a reimbursal.
    Thanks
    Rudi
    Alien SuperStar
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • June 24, 2019
    Hey there @mg three

    Sorry you're experiencing that. We've had a small problem with the reset emails. I've tried to send you one now, please have a look and if you haven't got it, contact our support team here.
    H
    Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password but its not working.
    H
    @Rudi
    Am also having the same issue, i have tried multiple times to unlink my facebook and to request a reset password so i will be able to share my deezer Family package with my family but am not receiving any mail, please help
    Rudi
    Alien SuperStar
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    • Rudi
    • Alien SuperStar
    • 14342 replies
    • July 3, 2019
    Hi there @Hussam A.zakaria

    I've unlinked your Facebook account and have sent you a password reset email. If you haven't received it, please contact our support team here for further help 😉
    R
    Tiny Dancer
    • Raphael360
    • Tiny Dancer
    • 1 reply
    • August 31, 2020

    I am not receiving the link to reset my password 

    Noam Asulin
    Deezer Legend
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    • Noam AsulinDeezer Legend
    • Bezi since 2017
    • 2444 replies
    • September 1, 2020

    Have you checked your spam folder ? 

    (He/Him) .Please be aware I'm not Deezer employee. I'm a proud Musicholic !
    K
    1 person likes this
    • K
      Kevin Deezer
    K
    Lucky Star
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    • Kevin Deezer
    • Lucky Star
    • 1595 replies
    • September 2, 2020

    Hello @Raphael360, if you still haven’t received that email, please get in touch with our customer support team so that they provide you with some help.

    https://www.deezer.com/en/profile/3421485864
    T
    Tiny Dancer
    • TELLL
    • Tiny Dancer
    • 2 replies
    • November 23, 2020

    I’ve been trying to reset my password for a couple of weeks because someone is using my account but I can't because I didn't receive any code in my email. please try to resolve this

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5243 replies
    • November 24, 2020

    Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

    T
    Tiny Dancer
    • TELLL
    • Tiny Dancer
    • 2 replies
    • November 28, 2020

     

    Jaime. wrote:

    Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

     

    Thank you but didn't receive any email on my gmail account dumbelldeezer34@gmail.com. I don't know what to do anymore, they're kicking me out of my own account.

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5243 replies
    • November 29, 2020

    @TELLL I Just sent a new link. Please let me know if you receive it.
    Thanks

    S
    Tiny Dancer

    Hello there i am having the same issue someone is using my account and i want to change my password but i dont receive the email

     

    please help

    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5243 replies
    • December 27, 2020

    Hi @STOP USING MY ACCOUNT I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
    If the problem persists, do not hesitate to contact me again.:relaxed:

    M
    Tiny Dancer

    I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

    M
    Tiny Dancer
    Matthew Pelletier wrote:

    I was logged out of my Deezer app, tried logging back in and the password was said to be incorrect. I requested a password reset and I have not received the reset email. Please help.

    Cancel my previous request: I've finally been able to reset my password. 

    Jaime.Deezer
    1 person likes this
    • Jaime.Deezer
      Jaime.Deezer
    C
    Tiny Dancer
    • cesare
    • Tiny Dancer
    • 1 reply
    • May 31, 2021

    Tried several times to generate PW reset code. No email (6digit code). No, it hasn't gone to spam. Yes, email acc is working fine. Help please.

    C
    C
    2 people like this
    • C
      cesare
    • C
      Carlos973
    Jaime.Deezer
    Community Manager
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    • Jaime.Deezer
    • Community Manager
    • 5243 replies
    • June 2, 2021

    Hi @cesare please contact our Deezer Support Team and one of our agents will be able to help and send you a password reset link.
    Thanks :)

    S
    Tiny Dancer
    • sudfhoisa
    • Tiny Dancer
    • 2 replies
    • January 28, 2022
    Belinda Ramiah wrote:

    I have requested a password reset mail from two different mails. I have not received them

    hi me too, i didn’t receive a mail. please fix this! thanks

     

    S
    Tiny Dancer
    • sudfhoisa
    • Tiny Dancer
    • 2 replies
    • January 28, 2022
    Jaime. wrote:

    Hi @TELLL I’ve just sent you a password recovery link to your email. Please let me know if it works. :relaxed:

    hello jaime, please help me too. i can’t receive emails

     

    Jaime.Deezer
    Community Manager
    Forum|alt.badge.img+7
    • Jaime.Deezer
    • Community Manager
    • 5243 replies
    • January 28, 2022

    Hey @sudfhoisa best thing you can do is to contact our Deezer Support Team and one of our agents will be happy to assist you and sort the problem.
    Thanks :)

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