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Deezer Hifi issue at Ukraine

  • July 6, 2025
  • 7 replies
  • 99 views
Z
Hitmaker
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Hellow. My friend have an issue with subscribe plans at Ukraine. I’m nov using Deezer Family Hifi Plan. He want use this plan to, but at his subscribe seetings this plan not exist. How he can create own hifi family subscribe. 
His account id - 6533779441

his account



I’m adding screenshot from my subscribe center and his subscribe center. 

my account


 

Best answer by awesomemac

I think it is best to contact Deezer Support. Because the users here don’t have access to your account details.

Submit a request – Deezer Support

7 replies

awesomemac
Superuser
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  • awesomemac
  • Superuser
  • July 6, 2025

Hi ​@Zaznetkherson,

If I’m correct, there is no HiFi in the Ukraine at this moment. Are you also living in the Ukraine or not?

Z
Hitmaker
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  • Zaznetkherson
  • Author
  • Hitmaker
  • July 6, 2025

​@awesomemac Hifi now avalible in Ukraine, i found info about Hifi Family at QA from Family plan. 

 

Z
Hitmaker
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  • Zaznetkherson
  • Author
  • Hitmaker
  • July 6, 2025

​@awesomemac I'm leaving at Ukraine, and hifi working wery well

I
Roadie
  • Irina T
  • Roadie
  • July 6, 2025
Good afternoon. How to activate a subscription Hifi family?
Z
Hitmaker
Forum|alt.badge.img+2
  • Zaznetkherson
  • Author
  • Hitmaker
  • July 7, 2025
Good afternoon. How to activate a subscription Hifi family?

It’s message from my friend, for who i’m asking about

awesomemac
Superuser
Forum|alt.badge.img+6
  • awesomemac
  • Superuser
  • Answer
  • July 7, 2025

I think it is best to contact Deezer Support. Because the users here don’t have access to your account details.

Submit a request – Deezer Support

Jaime.Deezer
Z
I
Roadie
  • Irina T
  • Roadie
  • July 10, 2025

Thanks for the advice. I'm already talking to support. I'm waiting for the next response.

Jaime.Deezer
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