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One Hit Wonder
July 17, 2019
Answered

android app doesn't work properly

  • July 17, 2019
  • 13 replies
  • 560 views
profiles don't show up. can't load artist pages and Playlist
    Best answer by Rob Igo
    Hi @Martin.Frydendal.Pedersen & @Julia Shevchenko

    Please do the following in the exact order:-
    make sure you're connected to a wifi network
    uninstall Deezer
    clean your phone's cache
    remove the SD card (if you have one)
    turn off your phone
    turn on your phone
    reinstall Deezer
    open Deezer and download at least one album or playlist
    reinsert the SD card (if you have one)

    See if this helps 🙂 Let us know how you get on 🙂

    13 replies

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    January 25, 2021

    Hey, Florido @bjaast 

    Really nice and well written feedback, much appreciated.

    Here at Deezer, we're very much in line with what you've said, that's why we're focusing hard this year in making the app much more reliable and robust, so that you don't have to experience that.

    Please stay tuned to the community for updates, you'll see it for yourself :relaxed:

    And about the YT experience, it's just ads related to the content you have, no spying involved :wink:

    Will forward your comments on, thank you!

    Guitar Hero
    July 20, 2022

    Hi all!

    4 years anniversary of paid premium and stuff is basically the same. New phone (Fairphone 3) with stock android 11 and SAME PROBLEMS. 

    To the record, some stuff improved. Unfortunately I believe almost nothing is due to better coding. Let's go thought it.

    • The hangin on loading bar doesn't happen on such a modern phone. It's no surprise. Let's say I solved this myself.
    • The cache problem and the sudden stop playing playlist happens now 20% of the time. I believe is related to caching. On such phone I have plenty of cache space. I solved this for Deezer as well.
    • All the issues with seeking and caching seem to be resolved. I suspext is more due to core power than code, byt clearly there has been improvements in UI responsiveness.

    Ok now for the good things

    • Search still sucks, but definitely less. Ok nobody is google. It's a nice improvement.

    Now the still dreadful things

    • Sometimes the album cover shown is not the music playing. This is not an album or track thing, this is spaghetti code in the asynchronous fashion that today pollutes every piece of code
    • Overall UI still sucks. I still make the same mistakes that disrupt my experience. Browsing favorites, playlists and albums is a pain as you always risk of skipping to the next track.
    • Album info is as sad as any other possible streaming service that exists since the cloud. We were hoping for more information instead we get very limited things (album year and length but no per track info that I am sure labels keep somewhere. Maybe they sell this for a price as well)
    • Hands off experience is quite poor. I would really love any of these apps to tell me what the next song is. But ok that's a pro feature.
    • Seeking on tracks on Android is also sad. I use Deezer to rehearse music for my band. Most of the time it makes me curse. It is hard to precisely seek and there are some responsive delays that are quite annoying.

    Ultimately I do not listen much to mainstream music so I am slowly using bandcamp more than Deezer. Unfortunately that has been recently acquired by Epic and I expect it to go to s**t soon. Their android app also has several shortcomings similar to Deezer's but I must say is much more responsive and pleasant to use. Especially playlist management does more or less what one wants. But I wouldn't say it's the best example to follow. Except their radio management, which is actually a playlist and it's beautiful to be able to go back and forth on the tracks of the radio issue.

    With Deezer most of the time I have no idea what queue is playing as it is hard to distinguish between queue, playlist and album list. Everything looks the same.

    I don't think Deezer will ever use my money to go in the direction I want. I am just waiting for a better service to come. As long as I play music I need quality tracks for rehearsals, so Deezer will still get my share.

    Maybe when I stop doing that I'll resort to YouTube instead.

    Cheers,

    Florido

    Guitar Hero
    October 5, 2022

    2 months later, after a search, clicking on a track keeps not working. One has to restart the app to “fix it". It happens again after some search. It doesn't matter the search or the track.

    Ridiculous.

     

    I don't know what framework you use for this thing, but it just has design flaws.

     

    Also, I don't really know what your functional tests are, but they also are clearly not discovering any issue.