High data usage even if mobile data streaming set to basic

This hasn't been my experience. More details about the app version and download settings would be helpful. How do you define 'too much' data?

Hello @BodoRebić,

That’s strange indeed. How do you ascertain that the data consumption is coming from Deezer?

Like @Rick P. has mentioned, could you provide additional details such as Deezer type (Beta/Stable), version, Android Version?

To be sure that it’s Deezer using up your data, could you install an app like “GlassWire” and check what apps on your phone are using up your data?

If the app as well shows that it is indeed Deezer having issues, please write back here with screenshots too.

Otherwise if it’s some other app, manage it or uninstall that app and continue enjoying music on Deezer 😊

NB: You might want to also learn about how much data is needed to stream each quality too, see snippet below:

If the data consumption is within that range, then there are no issues at all - it’s normal. 😊

Hi guys, thank you for a quick reply. I am using the latest Android version on Xiaomi Redmi 8T mobile phone.

Here is a screenshot of data usage, it being streaming two songs and a Songcatcher once. Since then I disabled mobile data until the bug gets fixed. As I wrote in a previous message, streaming on mobile data is set to standard, WIFI and Chromecast to HQ.

There must be something wrong with your app settings - try deleting the app and reinstalling it. My usage this month is only a few MB, but I have been listening almost exclusively in offline mode since I've got about 100 GB of music already stored on my phone. 

Ok, so I turned data usage on Deezer app temporarily and played 15 seconds of a song via mobile data.

Here are the screenshots:

1. Data usage prior to using Deezer;

   

   2. streaming 15 seconds of a song:

      

      3. data usage after using Deezer on mobile data:

         

      4. Deezer settings screenshot:

         

      5. screenshot of my version of Deezer app:

         

      6. screenshot of my Deezer subscription plan:

         

      7. screenshot of my phone’s android version:

         

         Hope this helps. If not I can set my system language to English later and do this all over with screenshots in English.

1. Reinstalled the app
2. turned off wifi
3. played 2 sec of a song

   

   3. data usage after that:

      

       

Did you use mobile data to install the app? From what i remember the amount of data you've used isn't much more than the download file size and i wonder if the app download is included in the total. Also, looking at the screenshot you've included i think your playback settings are set to HiFi. If you set it lower then start to play a song I don't think the album art includes the HiFi logo. 

Hi Rick. No, I did not download the app using mobile data. My streaming quality setting using mobile data is set to basic, and streaming on WiFi is set to HQ. However when streaming using mobile data playback is still HQ. In fact playback is always HQ no matter what. What I did not try yet is setting everything to basic quality and than trying to see if data consumption is lowered. I'll try that and see if it works

Curious. When you play something using data try selecting the Audio Output option under audio settings to confirm that the app is actually using the basic setting you've selected. Here's a grab of my screen for reference. In my case I'm currently using wifi so it's using the hifi setting. 

Hi Rick thank you for your help! This is a very good idea. Hope it works!