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eddy970
One Hit Wonder
December 30, 2023
Answered

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  • December 30, 2023
  • 2 replies
  • 34 views

Message keeps coming up that I'm using account in multiple devices and that's not true... Help

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Best answer by GropplerZorn

hey there @eddy970 

i would begin by resetting my password in case it has been compromised.

after that, double check that you are signed into the correct account. sign out of whatever device you are using, clear the cache and data, and sign back in. restarting devices can also be helpful.

while they might be on holiday, you can also try submitting a ticket to deezer support. the link is here → https://support.deezer.com/hc/en-gb

 

good luck

2 replies

GropplerZorn
Superuser
GropplerZornAnswer
Superuser
December 30, 2023

hey there @eddy970 

i would begin by resetting my password in case it has been compromised.

after that, double check that you are signed into the correct account. sign out of whatever device you are using, clear the cache and data, and sign back in. restarting devices can also be helpful.

while they might be on holiday, you can also try submitting a ticket to deezer support. the link is here → https://support.deezer.com/hc/en-gb

 

good luck

Deezer Legend
    One Hit Wonder
    eddy970Author
    One Hit Wonder
    December 30, 2023

    Thank you, I appreciate it. I will try your suggestions.

     

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