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1305 Topics

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floraprocessRunaway Baby

posted in Android

Album display often having problems since update

hi, i keep having an issue with album display on my Samsung tablet ever since the redesign update - i have tried both restarting device and app uninstall/reinstall but it keeps happening in flow and in playlists, it will get stuck inbetween albums like below, or sometimes even display the art for an entirely different track further down in a playlist (second image). i noticed as well sometimes the artist/album text will be cut off which you can also see in the image below. idk if anyone else is having this same issue but it’s a bit messy to look at like this 😭edited to add: sometimes going into the playlist and returning will put the art back into centre focus but not always (and sometimes trying this just...changes the track when thats not what i wanted to do 😅)

5 months ago

Anonymous

asked in Other devices

An Error occurred

Deezer - Will this ever be resolved?I’ve been having this issue for about two years and nothing.Customer support tells me to clear my cache, which does not work. He is also sick of hearing me complain about it over and over.Please, a serious answer, not just to open a ticket.

5 months ago

Arjay VanskorRunaway Baby

posted in Android

Deezer no Longer showing Hifi on Album art?

After the new update, deezer album on the player UI no longer showing the streaming quality like HQ or Hifi. Is this the new thing now? or is it just a bug?

6 months ago

Occams_CatRunaway Baby

asked in Android

Amazon Firestick - Deezer App not found?

I’m trying to use my 4K Amazon Firesticks with the Deezer in the UK- when I search the Amazon App Store on the stick, Deezer comes up as an option to download, but when you clik on the app it just says ‘App not found’. Have Deezer removed the app, can I side load an APK?Thanks

6 months ago

AJxTiny Dancer

asked in Android

How to keep Deezer playing in the background over other audio apps (workout apps)

In the past, my Deezer music has played over my other work out/video apps (FitOn, YouTube). I was able to listen to my Deezer workout play list while waching the work out video on my mobile phone. Since the new logo and whatever changes were made, every time I open another app that uses audio - it shuts down Deezer. It was all working perfectly until the recent changes. Is there some setting that has change that I can change back? Or is this part of your new coding? How do I get Deezer to keep playing in the background over other video apps? I am sure it is a quick fix😉

5 months ago

BogdaniusRunaway Baby

asked in Other devices

Where is the equalizer in the desktop application?

6 months ago

Lawrence LevittTiny Dancer

asked in Android

can't get my galaxy watch 5 pro logged in

I can't login to my watch I got my phone right next to my watch but each time I clicked on login from my watch it failed and nothing happened at all

6 months ago

Toni.BRunaway Baby

asked in iOS

Deezer not showing in « Now Playing » on iOS and AppleWatch

Hello,Since the last update (with the new logo), music playing in Deezer does not appear on the iOS “Now Playing” widget, on the Lock Screen, and of course on the Apple Watch “Now Playing” section. Which means that if I want to, say, skip a song or pause, I have to unlock my phone, find the Deezer icon, open the app and find the controls. It happens on all of my family’s devices, running iOS 17 ou 16, and no other iPhone settings have changed since the Deezer app update. Please fix it.

5 months ago

User1993Runaway Baby

asked in Android

Music does not download

As you can see from the screenshot some music downloaded, some doesnt. This is not a new issue, I've had this problem in the past. The suggestions the help team gave was to uninstall the app and re download all my music, which I did. When this current problem reared its head again, I cleared all data, uninstall, re-installed, and some of the music downloaded, others not. I adjusted the Deezer allocated space to 40Gb, which is almost 2.5x more than the data/space needed, according to Deezer data.Furthermore, Ive read here that if it doesnt auto download, I have to use the manual selection. Which does not exist.

6 months ago

mennoknight78Runaway Baby

asked in Android

Deezer sucks me dry!

I've been using Deezer Premium for a few years now. Never had any problems. The last few days however the Deezer app (on Android) keeps going through my data like crazy. I have a 10Gb/m bundle - it was gone within a week. Added 1 GB (10 euros, mind); listened to a few songs - gone within a day. Another GB - same thing. (and yes, it is Deezer that does this, I checked).This is all quite puzzling. Not to mention expensive. My listening patern is exactly the same as it was a month a go, or a year ago, for that matter. I've been listing to HiFi for almost three years now. So no changes there. Deezer Support is keeping awfully quiet. Any ideas/suggestions?

6 months ago

NoBaRunaway Baby

posted in Android

bdsaLover

posted in Android

Chromecast disconnecting with app

When using the Chromecast feature, I used to be able to use the next and previous arrows in the notifications dock and on my pixel phone. Now if I try that, the UI in Deezer freezes and shows the wrong song is playing. Nothing can stop the issues except disconnecting from the Chromecast. There are also a few issues even with just using the app itself where after a few songs, the UI will freeze and become unresponsive to changing the song. And again I have to disconnect to make the app work again. This used to work before the new UI update. Anyways, I know that there have always been latency issues before, but I’m now just asking for it to work at all since that’s how I mostly listen to Deezer 🙏🏻

6 months ago

MadDudRunaway Baby

asked in Android

How to create a shortcut to "favourite tracks" on android?

Hello, I would like to have a shortcut to “favourite tracks” on an android screen. With widgets I can choose any playlist to have a shortuct, but I can’t figure out how to do it with “favourite tracks”.

4 months ago

yen11Runaway Baby

asked in Other devices

Desktop app resolution

Why desktop app have 320 kb s resolution only

6 months ago

civitanoRunaway Baby

posted in Android

App skips to next track when in focus

The new app seems to have an annoying behaviour or bug. It plays fine in the background. But as soon as it is brought back to focus, it immediately skips to the next track.Android 10 and 12, a smartphone and a tablet, both have this issue

6 months ago

Maja3010Runaway Baby

asked in Android

app for watch

I have Samsung galaxy watch 4, I've downloaded the app without any issues but I'm unable to log into deezer on it. It keeps saying, "hold your phone close to your watch too log in" I've done this dozens of times. Uninstalled on my watch several times. Just turned off and on but won't work. Quite infuriating. Anyone got a fix for this?

6 months ago

awsteenohLover

posted in Other devices

Did you resolve this?

5 months ago

ArtemUaLover

asked in Android

Bugs with offline playback

For a long time, probably for six months, offline playback works very poorlySo the problem is that if you enable offline shuffling of tracks, then a playlist of 2-3 tracks is created, which play in a circle and often freeze. I recorded this in one of the pinned videos. It is worth noting that there is no problem if you manually switch each track with the "next" button. You can see this in one of the pinned videos. If I remember something, I will add it to the comments https://www.veed.io/view/fa0bce7b-d7f8-4292-8a55-1026cae034f4?panel=share https://www.veed.io/view/c7662fa9-eedd-42c7-9201-7c79c0482222?sharingWidget=true&panel=share

6 months ago

Sean.NortonRunaway Baby

asked in iOS

why an i getting adverts on my preium account?

Getting adds on my premium account

6 months ago

Watson19Tiny Dancer

asked in iOS

new phone

The app only works on WiFi. Bought a new phone and downloaded music works but nothing else. Looked in settings for something even changes my password but still no luck

6 months ago

waltersorto19Runaway Baby

asked in Android

help please it keep pop up loading fails when i listen a song on my phone how can i fix this

Loading error keep pop up when I listen music on my phone

6 months ago

Midnight bloomTiny Dancer

posted in Other devices

help me

Can’t log on my television it’s shows this screenPlease help asap! Thanks Midnight bloom

6 months ago

GhadahBRunaway Baby

asked in iOS

اغاني محذوفه

كثير من الاغاني تم حذفها من ديزر .. هل سيتم اعاده الاغاني؟ وهل هناك تعويض عن الفتره الماضيه ؟

6 months ago

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