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new phone


The app only works on WiFi. Bought a new phone and downloaded music works but nothing else. Looked in settings for something even changes my password but still no luck

Best answer by Nina Nebo

hi @Watson19 

If I understand you quite right your problem is play downloaded music offline !?

Maybe you need turn on Offline mode on your mobile !?

 

 

How to turn on Offline Mode on your mobile

Offline mode allows you to listen to your downloaded content on your mobile without an internet connection. Perfect for travel or commuting, you can listen to all your favorite content offline and save data.

  1. Go to Settings Settings.png
  2. Under PREFERENCES, select Offline Mode  Slider.png

 

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2 replies

Nina Nebo
Deezer Legend
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  • Deezer Legend
  • 5083 replies
  • Answer
  • November 5, 2023

hi @Watson19 

If I understand you quite right your problem is play downloaded music offline !?

Maybe you need turn on Offline mode on your mobile !?

 

 

How to turn on Offline Mode on your mobile

Offline mode allows you to listen to your downloaded content on your mobile without an internet connection. Perfect for travel or commuting, you can listen to all your favorite content offline and save data.

  1. Go to Settings Settings.png
  2. Under PREFERENCES, select Offline Mode  Slider.png

 


Jaime.Deezer
Community Manager
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  • Community Manager
  • 5255 replies
  • November 5, 2023

Please check the settings on the phone and make sure to Allow Deezer to Access with Mobile Data too.
 

 

 

 

 

 

 

 

 

 

Let us know if that works
Thanks :)