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One Hit Wonder
Nov 10, 2023 7:35 AM UTC

Can I disable the auto scrolling in menus?

When I select an album or artist and scroll down just a little to see the next songs, the app automatically scrolls back up. The same thing happens in reverse. It's annoying because I can't select anything during the scroll animations.

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    7 replies

    One Hit Wonder
    Nov 10, 2023 8:25 AM UTC

    Yes, this is very annoying!

     

    Also happens in playlists.

     

    I frequently tap on the wrong song now or hit something I didn't meant to!

    Leonídia.Deezer
    Community Manager
    Community Manager
    Nov 30, 2023 3:54 PM UTC

    Hi @trashpanda007 @NoBa, sorry to hear that you're having this kind of experience.

    Have you tried reinstalling the app and clearing the cache? Also, have you rebooted your phone? These steps can often resolve common issues.

    Additionally, if you could record a video showing the step-by-step process you're following, it would be very helpful in understanding the problem.

    Roadie
    Dec 1, 2023 7:13 AM UTC

    Here is a video (we cannot add video directly on the forum) : https://we.tl/t-m0RkVDEUMG

    I want to play “Parklife” and due to this autoscroll, I have to click multiple times before it works.

     

     

    Hitmaker
    Dec 13, 2023 7:24 AM UTC

    Yes, this is a recent development in the app (didn't used to happen...scrolling used to be smooth and sensible), now it is a constant irritation. 

    Roadie
    Dec 15, 2023 10:52 AM UTC

    It seems to be fixed in the last update (8.0.2.81).

    Leonídia.Deezer
    Community Manager
    Community Manager
    Dec 19, 2023 4:34 PM UTC

    Hi @Lilie, thanks for sharing this information here in the Community.

    Guitar Hero
    Jan 2, 2024 8:58 AM UTC

    When I select Scarlet iOS download an album or artist and scroll down just a little to see the next songs, the app automatically scrolls back up. The same thing happens in reverse. It's annoying because I can't select anything during the scroll animations.

     

    Hey, Some devices have accessibility features that might interfere with touch gestures. Check your device's accessibility settings and experiment with turning off certain features to see if it resolves the problem. After doi9ng this you will see a difference in it.