My Deezer account is being used by someone else

Hello. I am having the same problem as everyone else. After about a minute of playing music, I get the pop up that says Your Deezer account is currently in listening mode on another device when it’s not. I have changed passwords, uninstalled, reinstalled, etc and it’s still not working. This has been going on for a few weeks now and is very frustrating!!!!

Hey @Genie 

Apologies for the inconvenience.

I've carried out some maintenance on your account and sent a password reset email. Please change your password once more and try again. Let me know if the issue persists 

This is happening to me.  Pretty scary. Am i being hacked?

Hi there @shrat 

Thanks for reaching out. I doubt you were hacked.

But just to be sure, I've carried out some maintenance to your account and sent a password reset email.

Please change your password, reinstall the app and let us know how it goes 

Hi, 

I seem to have the same problem. Sometimes it helps to restart my phone, but not for long. I do not have other devices connected to my account. 

 I changed my password but it still happens. Any advice would be appreciated. Thx🙂

Hello @Sanja, I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

Have a nice day

Thank you @Kevin Deezer for your assistance. 
Best rega

It started happening to me today too, on both my phone and my PC. Moreover, I can see in my “recent streams” that someone or something listened to Public Playlists I’ve never listened to before. So I know this is just not a small bug. I changed my password already. Did anyone solve this ? Because I’m not about to change all my informations for nothing… I’ve had Deezer for at least 6 years now and this is the first time I’m having a problem with the service.

Can someone track the IP address of the device streaming from my account ?

Hi @EnderVoice 

Apologies for the late reply. Just to be safe, I've carried out some maintenance to your account, unlinked FB and sent you a password reset email.

Please change your password, and log in again, without FB, but directly with your email and password.

Abour your IP address question, you'll need to contact our support team here 

Hi !

I seem to have the same problem too   My iPad, my phone and my PC are connected to my account, but I only listen to music on one device at the same time. Is there anything you can do to help me?

Many thanks in advance.