My Deezer account is being used by someone else

Hi there @ToriS 

Sorry that's the case with you. But don't worry, I've had a look at your account and carried out some maintenance. I've also sent you password reset email so please change your password once more and let me know if the problem persists 

I used Deezer on my mac as wellas on my cell phone and all are connected. the problem is that on the Mac i reieve a notification that i Used it on other devices which can’t be. what should I do to make it stop as i can hear a song in a row and it is irritating

Hi @ofek1000 please bear in mind that you can connect your Deezer Premium account to up to 3 devices but only listen to music on 1 device at the same time. Please either stop the music on your Mac or on your cell phone. 

In case, this error message does not go away, please read the tips & tricks in this topic: Error message: Your Deezer account is currently in listening mode on another device

Hi, I have same issue with my Deezer app, started about 2 weeks ago. I have changed password but it continues. And I just have my phone linked to the app.

Kindly assist. Thanks.

Hello @Vakuchie we are sorry to hear this is happening. I just checked in our system and saw that you deleted your Deezer account :( 

If you like you can create a new Deezer account and I try to get as much music as possible from your old Deezer account copied to the new one 

Hi, 

I got this same message (deezer account in listening mode on another device) but I only use Deezer on my phone.  I’ve had Deezer for a few months and this never happened before. I changed my password, rebooted my phone butthe message persists Can you assist? Was my account hacked?
 

thank you

Hello @Cvalade, I’ve just replied to you on that topic.

Have a nice day 

Someone has access to my account, and still has access to it after i've changed my password. 

This person also keeps linking their chromecast to my account as well. 

When I created this deezer account I originally logged in with my facebook. I have since removed that option today. I’ve set a username and password and this person is still able to use my deezer account. 

Hi @717elliott 

please contact support here with as much information as possible they should be able to assist!