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One Hit Wonder
November 26, 2019

My Deezer account is being used by someone else

  • November 26, 2019
  • 341 replies
  • 4280 views

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

    341 replies

    One Hit Wonder
    February 11, 2021

    I also have the exact same issue. It stops every 2 minutes, if I'm lucky.

    I've reset my password, erased all devices from the settings, and erased the storage and cache off the phone application (where I use it the most), which is basically the same as deleting the app and reinstalling it. 

    Some songs keep popping up in my recently played, constantly. 

    Jaime.Deezer
    Community Manager
    Community Manager
    February 11, 2021

    Hi @Pajohib I am sorry to hear that. I have done some adjustments in your account and sent you a password reset link to your email. Please click on the link, change your password and login again.
    If the problem persists after that just let me know.:nerd:

    Jaime.Deezer
    Community Manager
    Community Manager
    February 11, 2021

    hey @Andy Daley I am sorry to hear that. In order to fix it I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
    If the problem persist after that, please let me know.
    Thanks :)

    Jaime.Deezer
    Community Manager
    Community Manager
    February 11, 2021

    Hi @suzie662003 in order to fix the problem I have made some adjustments in your account and also sent you a password reset link to your email. Please click on the link, proceed to change your password and login again.
    If the problem persists after that just let me know.:relaxed:

    Roadie
    February 13, 2021

    I get this Error message: Your Deezer account is currently in listening mode on another device. I have unlinked my accounts but still this error persists. Please help I think someone is using my account as I can see new favorite songs being added.

    Rudi
    Ultimate Superstar
    Ultimate Superstar
    February 13, 2021

    I've done the same for you @Eddie Bergman, please change your password once more :relaxed:

    For everyone, please check here for more info on how to keep your Deezer account safe:

     

    Guitar Hero
    February 13, 2021

     

    Guitar Hero
    February 14, 2021

    Any update?

    Jaime.Deezer
    Community Manager
    Community Manager
    February 14, 2021

    Hi @Doreen Mathebula-Prevoo I am sorry to hear that. I’ve done some maintenance in your account and also sent you a password reset link. Please click on the link, create a new password for your account and login again.
    That should fix the problem, but let me know if that is not the case.
    Thanks :)

    Jaime.Deezer
    Community Manager
    Community Manager
    February 14, 2021

    Hi @zaherdb I have made adjustments in your account, closed session in all devices where your account could be opened and sent you a password reset link to your email;. Please click on the link, generate a new password and login again.

    If the problem persists please let me know :nerd: