My Deezer account is being used by someone else



Show first post

337 replies

I'm having the same issue - every time a song ends I get this error even tho the only linked device is my phone which isn't using Deezer. Can you please reset all my logins? (Its insane a user can't do this themselves...)

Userlevel 7
Badge +10

Hey there @Vakuchie, if changing password did not help, then please contact our Support here! 

Thanks 

I keep getting a message saying my account is being used on another device when it isn't and now i can't listen to any of my music

Userlevel 7
Badge +10

Hey @scott5507

try following the steps in this article 

if you continue having the problem please contact our Support here! 

 

Hello deezer, 

ive the same problem,

apparently someone use my profil, I already had this problem 10month ago….can you fix it?? It’s really annoying.

Your network is it secure? I’ve lot of doubt now and to be honest I’m thinking to go to Spotify.

 

Same problem, deezer family. Someone connects, usually with an android device. I disconnect this device and it reconnects under another devicename.I’ve changed the password, but he keeps reconnecting, seems to be someone from Israël looking at what he/she plays.

Userlevel 7
Badge +10

Hello @Vakuchie

Please contact our Costumer Care team and they will help you secure your account: https://support.deezer.com/hc/en-gb/requests/new

 

This is now happening to me! I've already changed my password but it's still happening! There's only mine and my partners phones connected and our google home (but there's no one home and it's still happening!) I've checked devices and no other device but my own has been active...

Userlevel 7
Badge +10

This is now happening to me! I've already changed my password but it's still happening! There's only mine and my partners phones connected and our google home (but there's no one home and it's still happening!) I've checked devices and no other device but my own has been active...

Are you and your partner listening at the same time? Do you have a Family account? 

Do you receive an error message? 

Me and my partner are not listening at the same time, I have a premium subscription. He was asleep when I was trying to listen and hadn't been active since 6pm.

none of the other devices I have connected was listening at the same time as me. I've also had all my 1500 favourited/downloaded songs disappear today. 

 

Userlevel 7
Badge +5

Hi @Jen94sorry to hear that you are having this kind of experience. 

Checking your account, I notice that you have a Premium account and two devices ( iPhone and Google Pixel), Just for your information if you and your husband use the same account, one of you will keep receiving this alert message.

Anyway to prevent any further issue in case you have separate Deezer accounts, I have unlinked programs and devices from your account to eliminate any unwanted devices and closed all open sessions on your account.

In order to enhance security on your Deezer account I suggest that you update your mailbox password.

Once it's done, please reset your Deezer account password here
Choose a password with at least 12 characters including a capital letter, a number and a special character.
Always use your email and password to access our app, avoiding linking your account to Facebook or Google.

To secure all your online accounts, I advise you to regularly scan your systems for malicious software (fishing!);
Avoid using the same email and password combination for all online services; 
Use your email address and password as login in the app; Scan your device for possible virus and avoid using your Deezer on the devices or PCs of friends and family, they may contain viruses and have access to your data.

Thank you, I have changed my email and my Deezer password. Me and my partner do share the one account however he was sleeping at the time I was trying to listen so it definitely wasn't him, which is why I was confused and frustrated 

Reply