My Deezer account is being used by someone else

hey @esquercharles 
Does this happens across all devices. Does it stops after 30 secs. in your phone, desktop app or browser?
Have you noticed anything weird in your favourites, playlists etc?
Thanks!
 

Hi, I noticed someone who is not in the subscription is using my account, I changed the pssword but this person still has access. It constantly shuts my music down saying someone else is using the device

Hi @Cesar Marsal 

We have unlinked all devices from the account and logged out of all devices where your Deezer account might be open. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks

My music stops with a message that another device is listening from my deezer account. I have no other devices connected and even if so I have a premium plan which enables 3 devices to be connected .. what can I do ? I already tried changing my password. Didn’t do anything 

many thanks 

Hey @KATIA COHEN 

Sorry to hear that. I've had a look at your account, unlinked your devices and carried out some maintenance to see if this helps. Please try changing your password once more and reinstalling the app. Let me know if the issue persists 

Every time I want to listen to music, after 10-30 seconds it turns off and a notification pops up that someone else is listening at the moment.

I turned off all linked social networks and devices and changed the password, but the problem remained. 
what advice can you give to fix the problem?

Thanks for letting us know @DU114 

I've carried out some maintenance on your account hoping it'll improve things. Please change your password again and let us know if you still have problems 

Hi!

I had weird songs in my favourites for weeks now and the artists in the recent research page were not mine ! I’m now having the message “Your deezer account is currently in listening mode on another device”. I did all of the above but it’s still doing it… I removed two unknown phone in the connected devices both on my computer and on my phone. I changed my password twice and deleted the app. I also turned off and on my phone but it’s still doing it :( 

I really don’t know what to do. I can see it’s someone from another country too because it changed the language of the account so I’m quite scared that it will hack another social media account of mine ! Could you help ? Thank you in advance.

Hi @Meli74 I am sorry to hear that.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

Hi, I've same issue and changed my password, but still have the same issue.