Hello @Vakuchie we are sorry to hear this is happening. I just checked in our system and saw that you deleted your Deezer account :( 

If you like you can create a new Deezer account and I try to get as much music as possible from your old Deezer account copied to the new one 

Hi, 

I got this same message (deezer account in listening mode on another device) but I only use Deezer on my phone.  I’ve had Deezer for a few months and this never happened before. I changed my password, rebooted my phone butthe message persists Can you assist? Was my account hacked?
 

thank you

Hello @Cvalade, I’ve just replied to you on that topic.

Have a nice day 

Someone has access to my account, and still has access to it after i've changed my password. 

This person also keeps linking their chromecast to my account as well. 

When I created this deezer account I originally logged in with my facebook. I have since removed that option today. I’ve set a username and password and this person is still able to use my deezer account. 

Hi @717elliott 

please contact support here with as much information as possible they should be able to assist!

Hello. I am having the same problem as everyone else. After about a minute of playing music, I get the pop up that says Your Deezer account is currently in listening mode on another device when it’s not. I have changed passwords, uninstalled, reinstalled, etc and it’s still not working. This has been going on for a few weeks now and is very frustrating!!!!

Hey @Genie 

Apologies for the inconvenience.

I've carried out some maintenance on your account and sent a password reset email. Please change your password once more and try again. Let me know if the issue persists 

This is happening to me.  Pretty scary. Am i being hacked?

Hi there @shrat 

Thanks for reaching out. I doubt you were hacked.

But just to be sure, I've carried out some maintenance to your account and sent a password reset email.

Please change your password, reinstall the app and let us know how it goes 

Hi, 

I seem to have the same problem. Sometimes it helps to restart my phone, but not for long. I do not have other devices connected to my account. 

 I changed my password but it still happens. Any advice would be appreciated. Thx

Hello @Sanja, I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

Have a nice day

Thank you @Kevin Deezer for your assistance. 
Best rega

It started happening to me today too, on both my phone and my PC. Moreover, I can see in my “recent streams” that someone or something listened to Public Playlists I’ve never listened to before. So I know this is just not a small bug. I changed my password already. Did anyone solve this ? Because I’m not about to change all my informations for nothing… I’ve had Deezer for at least 6 years now and this is the first time I’m having a problem with the service.

Can someone track the IP address of the device streaming from my account ?

Hi @EnderVoice 

Apologies for the late reply. Just to be safe, I've carried out some maintenance to your account, unlinked FB and sent you a password reset email.

Please change your password, and log in again, without FB, but directly with your email and password.

Abour your IP address question, you'll need to contact our support team here 

Hi !

I seem to have the same problem too   My iPad, my phone and my PC are connected to my account, but I only listen to music on one device at the same time. Is there anything you can do to help me?

Many thanks in advance.

I have the problem that is keeps pausing my music because my account is currently active on another device and I cannot play on two devices at once. 
 

However my account is only active on one device, I’ve changed my password and removed other devices in the settings but this problem keeps occurring. I’m now unable to listen to music as it pauses after a few seconds. I have a Deezer Premium account. Help!

Hey @arsenalrules @Daisy123 

Done the same for you as I've explained above. Please follow the email to reset your password and try again 

I am having the same issue with the app telling me that I am listening on another device.

I have unlinked all devices before and changed my password, none of which seemed to have worked.

I only have my phone and laptop linked and it happens on both devices, which I never use simultaneously. 

Hello @zandri.hill,I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password another tile, reinstall any Deezer apps you've got and log in again, directly with email and password. If the problem persists, get back to us, you might have to change your email address as well.

Have a nice day

I have also been persistently having this same issue for the past several months. I only have two devices linked. I’ve tried force quitting on both devices, I’ve tried restarting both devices, I’ve tried logging in and out and again, I’ve trying reinstalling Deezer,  and I’ve tried re-registering devices. I even switched phones at some point from Android to iOS, but whatever I do, the problem always comes back eventually, no matter what device I’m using, even the web interface. The thing that is most annoying is that the message usually only pops up after I’ve already been listening to music for a while, cutting off whatever song I’m in the middle of. I’ve also noticed that it seems to happen more frequently when I’m air playing or casting to the Apple TV or Chromecast. It’s been annoying and persistent enough that I’ve canceled my Hifi subscription for the time being until I see the issue has been fixed.

Hi I have the same issue as the guys above me, it say I am listening music on another device but I am not, because I am only registered on one device.... I have already changed my password, but it didn't help :/ 

Can you guys check what's going on ?

Hello @IkodoMoonstrife and @Marinokas, could you please get in touch with our customer support team so that they have a closer look at your accounts?

Have a lovely day

I have a family account and no matter what I do only 1 person can listen at any1 time. I have logged every1 out of the account and still telling me that some1 is listing so I carnt. Can any1 help!!!

Hi there @HMB 

Thanks for reaching out. I've carried out some maintenance to your account, unlinking your Facebook.

I've sent you a password reset email, so please change your password, reinstall our apps from the respective devices and try again. Keep us posted 

Hey Deezer, I have the same problem. The music keeps stopping every 30 seconds, saying that “my Dezzer account is currently in listening mode on another device”. But it’s not the case ! 

Would it be possible to do something please ? 
Thanks :)

CD