My Deezer account is being used by someone else

Hi, 

I got this same message (deezer account in listening mode on another device) but I only use Deezer on my phone.  I’ve had Deezer for a few months and this never happened before. I changed my password, rebooted my phone butthe message persists Can you assist? Was my account hacked?
 

thank you

Someone has access to my account, and still has access to it after i've changed my password. 

This person also keeps linking their chromecast to my account as well. 

When I created this deezer account I originally logged in with my facebook. I have since removed that option today. I’ve set a username and password and this person is still able to use my deezer account. 

Hello. I am having the same problem as everyone else. After about a minute of playing music, I get the pop up that says Your Deezer account is currently in listening mode on another device when it’s not. I have changed passwords, uninstalled, reinstalled, etc and it’s still not working. This has been going on for a few weeks now and is very frustrating!!!!

This is happening to me.  Pretty scary. Am i being hacked?

Hi, 

I seem to have the same problem. Sometimes it helps to restart my phone, but not for long. I do not have other devices connected to my account. 

 I changed my password but it still happens. Any advice would be appreciated. Thx🙂

Thank you @Kevin Deezer for your assistance. 
Best rega

Hi @EnderVoice 

Apologies for the late reply. Just to be safe, I've carried out some maintenance to your account, unlinked FB and sent you a password reset email.

Please change your password, and log in again, without FB, but directly with your email and password.

Abour your IP address question, you'll need to contact our support team here 

I have the problem that is keeps pausing my music because my account is currently active on another device and I cannot play on two devices at once. 
 

However my account is only active on one device, I’ve changed my password and removed other devices in the settings but this problem keeps occurring. I’m now unable to listen to music as it pauses after a few seconds. I have a Deezer Premium account. Help!

I am having the same issue with the app telling me that I am listening on another device.

I have unlinked all devices before and changed my password, none of which seemed to have worked.

I only have my phone and laptop linked and it happens on both devices, which I never use simultaneously. 

I have also been persistently having this same issue for the past several months. I only have two devices linked. I’ve tried force quitting on both devices, I’ve tried restarting both devices, I’ve tried logging in and out and again, I’ve trying reinstalling Deezer,  and I’ve tried re-registering devices. I even switched phones at some point from Android to iOS, but whatever I do, the problem always comes back eventually, no matter what device I’m using, even the web interface. The thing that is most annoying is that the message usually only pops up after I’ve already been listening to music for a while, cutting off whatever song I’m in the middle of. I’ve also noticed that it seems to happen more frequently when I’m air playing or casting to the Apple TV or Chromecast. It’s been annoying and persistent enough that I’ve canceled my Hifi subscription for the time being until I see the issue has been fixed.

Hello @IkodoMoonstrife and @Marinokas, could you please get in touch with our customer support team so that they have a closer look at your accounts?

Have a lovely day

Hi there @HMB 

Thanks for reaching out. I've carried out some maintenance to your account, unlinking your Facebook.

I've sent you a password reset email, so please change your password, reinstall our apps from the respective devices and try again. Keep us posted