My Deezer account is being used by someone else

Hi there @Miltão

Sorry that's happened. It could've been something on our side. Let me know if it happens again!

I am having this issue also and I’m being offered a family sharing account. I have now lost all downloads, I’m not very happy!!

I changed the password myself (because Deezer were too slow to help) and cancelled my subscription and later renewed it and that seemed to work. However now I am having the same issue as before and I am exasperated with it. As I am the only one in my house with Deezer on 3 devices I do not accept your explanation as I have not made any changes to the way I listen to Deezer.

This needs to be sorted and also a refund for a month as I have not received what I have paid for now.

Please advise!

Hi there @gjevans9

Sorry that's happened. I've had a look at your account and decided to perform some due maintenance to see if it helps. I've had to send you a password reset email again. Please change your password and try to login. Let me know if there are any issues.
And to discuss the possibility of a refund, please contact our support team here 👍🏼

This relates to my previous post here.

@Rudi marked it as answered but it's not solved and has been further ignored.

there is someone using my credentials and the device isn’t being shown into the connected devices, such a security flaw

could you please fix this ASAP????

Hey @jaredping94

Sorry you feel that way. No need to create another topic. The problem hasn't been ignored. Our devs are currently investigating the issue, which is affecting other users as well. The topic has been answered until further updates. Thank you for your patience.

As a first security step I suggest to reset your password to prevent this user from login to your account .
Use the link below to reset your password :

https://www.deezer.com/password/reset

Hi there @Guilherme Lupino

I've replied to you in a couple of topics. We're working on fixing the issue but please do keep me updated. Send a private message if needs be, and thank you for your patience.

Hey @jaredping94

Sorry you feel that way. No need to create another topic. The problem hasn't been ignored. Our devs are currently investigating the issue, which is affecting other users as well. The topic has been answered until further updates. Thank you for your patience.
Hi @Rudi,

This is affecting my account. It's exceptionally frustrating. It seems this has been going on for a while, and I would urge your engineering team to look at this as a high priority issue, because otherwise you're going to start losing users.
I love deezer as a platform, with massive innovation, but you need to consider your operations and your customer happiness as upmost importance.
Please can you sort my account out asap.

Thanks.