Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
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I’m getting this message second time. Seems like someone is trying to use my account. What to do?
Userlevel 7
+7
if the problem persists, please let me know.
Thanks :)
My account is being used in another device.I’ve already reset my password but the problem persists
Hi
If the problem persists do not hesitate to contact me again.
Thanks :)
I have been having this exact same issue for the past few days. I changed my password today but the issue still persists :(
Hi
Good day. I am using the Deezer 4.32.20 version, and from what I can see this issue has been going on now for a couple of years.
Every time reseting users accounts is not the source of this problem. I have a very good anti virus, and I do adhere to the recommended security policies. I do not link my social accounts to my apps, neither is my passwords the same.
This is really REALLY frustrating. I have logged a call this morning, and the response was change my password, which i did a few weeks ago.
But just to entertain you guys I still changed my password.
I just have 1 question, if I have Deezer installed on 2 devices, why is it that only 1 device is listed on my profile?
I tried to logon with my mobile number in order to post this, and it didnt allow me, because the verification process isn’t working.
Why does does this have to be so painful to have a Deezer subscription? Maybe I need to check out alternatives.
Userlevel 7
+7
Hi
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, please let us know.
Thanks :)
Userlevel 7
+7
Hey
That should fix the problem.
Thanks 
Userlevel 7
+7
Hi
That should help to fin the problem.
Thanks :)
The sam Ething happens to me. I even see not my devices. I already reset the password and issue appears again. This is serious security breach. Please help. Thanks
Userlevel 7
+7
Hi
What I can do from here which will help is to close session in any device where your account is opened. For that to work, and as painful as it sounds, I also need you to reset your password one more time clicking on the link I just sent to your email.
You should not have problems after that.
Regarding the linked devices, I have unlinked all devices from the account for a fresh start… Keep in mind that only mobiles devices will count as connected devices.
Thanks :)
Userlevel 7
+7
Hi
Let me know if that helps 
Hello!
Today I run into the “Why has the music stopped?” pop-up every 1-3 minutes, saying that my account is being used on another device.
I shut off my laptop and my phone (only devices with deezer connected), unlinked my phone from the authorized devices in the settings, changed password, unlinked google login, and changed the password again.
Additionally, I cleared both the Cache and the cookies on the browser (opera). The pop-up was still pop-upping, so I disconnected deezer from the browser and downloaded the desktop app.
This problem is still unsolved.
How shall I proceed?
Thanks!
Apparently everything is working fine now. Must have been a temporary glitch.
Userlevel 7
+7
hi
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Userlevel 7
+7
Hi 
Im having the same problem keeps saying my account is in listening mode because its being used on another device even though thats not possible
Userlevel 7
+7
Hi
That should fix the problem :)
Hi I seem to be having this same problem! Can you help me as well?
My account has also been hacked it says its being used on another device and keeps kicking me out! I had load of music saved that was not mine so I removed it all!...
I have changed my password but that has not helped!
Please help me
Userlevel 7
+7
Hi
That should help to fix the problem.
Thanks :)
Thank you, I have already been in contact with some one via Facebook and already changed my password
Userlevel 7
+7
Hey
That should help to fix the problem :)
Im also having the same issue, my music keeps stopping because of someone else. Can all the devices get unlinked from my account? And change my password?
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