My Deezer account is being used by someone else

Iam having this problem too. I have removed all links to accounts and changed my password. Its started happening in the last few weeks and its ruining my deezer play

I keep getting interrupted by the error; Hmm someone must be listening 

how do I resolve this? I have tried to uninstall and reinstalling the app, also changed my password but the problem persists. How can I resolve it?

Hi @spittie please let’s try one more time.
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

Hey @Viktoriact let’s try to do it one more time as I’ve made changes from here.
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Can you please change your password one more time now and after that let me know if the problem persists.
Thanks and apologies for the inconvenience.

Hi @Sandile Nzima I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

Hi I am having a similar issue I keep trying to listen to music but then it pauses and a pop up comes up and says “this is a personal account only one device at a time can be listening” and I keep seeing more music I’d never listen to in my recently saved and played. I only have this account on one device can you help? 

Hi @hallefielding I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.

Hi I’ve been having the same problem where music is being saved in my favourites and deezer is sending me this message: please help! I have reset my password but still happening

thanks 

Hi @Gemma Scott I am sorry to hear that. I have closed session in all devices where the account could be open and I sent you a password request link to your email. Can you please click on the link and enter a new password.
If the problem continues after that just let me know.
Thanks

I have the same problem. I’m the only one authorized and keep finding songs I don’t listen to in my Just Heard playlist which is influencing my Flow…

How can this be resolved