My Deezer account is being used by someone else

I have the problem that is keeps pausing my music because my account is currently active on another device and I cannot play on two devices at once. 
 

However my account is only active on one device, I’ve changed my password and removed other devices in the settings but this problem keeps occurring. I’m now unable to listen to music as it pauses after a few seconds. I have a Deezer Premium account. Help!

Hey @arsenalrules @Daisy123 

Done the same for you as I've explained above. Please follow the email to reset your password and try again 

I am having the same issue with the app telling me that I am listening on another device.

I have unlinked all devices before and changed my password, none of which seemed to have worked.

I only have my phone and laptop linked and it happens on both devices, which I never use simultaneously. 

Hello @zandri.hill,I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password another tile, reinstall any Deezer apps you've got and log in again, directly with email and password. If the problem persists, get back to us, you might have to change your email address as well.

Have a nice day

I have also been persistently having this same issue for the past several months. I only have two devices linked. I’ve tried force quitting on both devices, I’ve tried restarting both devices, I’ve tried logging in and out and again, I’ve trying reinstalling Deezer,  and I’ve tried re-registering devices. I even switched phones at some point from Android to iOS, but whatever I do, the problem always comes back eventually, no matter what device I’m using, even the web interface. The thing that is most annoying is that the message usually only pops up after I’ve already been listening to music for a while, cutting off whatever song I’m in the middle of. I’ve also noticed that it seems to happen more frequently when I’m air playing or casting to the Apple TV or Chromecast. It’s been annoying and persistent enough that I’ve canceled my Hifi subscription for the time being until I see the issue has been fixed.

Hi I have the same issue as the guys above me, it say I am listening music on another device but I am not, because I am only registered on one device.... I have already changed my password, but it didn't help :/ 

Can you guys check what's going on ?

Hello @IkodoMoonstrife and @Marinokas, could you please get in touch with our customer support team so that they have a closer look at your accounts?

Have a lovely day

I have a family account and no matter what I do only 1 person can listen at any1 time. I have logged every1 out of the account and still telling me that some1 is listing so I carnt. Can any1 help!!!

Hi there @HMB 

Thanks for reaching out. I've carried out some maintenance to your account, unlinking your Facebook.

I've sent you a password reset email, so please change your password, reinstall our apps from the respective devices and try again. Keep us posted 

Hey Deezer, I have the same problem. The music keeps stopping every 30 seconds, saying that “my Dezzer account is currently in listening mode on another device”. But it’s not the case ! 

Would it be possible to do something please ? 
Thanks :)

CD