Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
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I am having the same issue as above and it is highly annoying!
Same issue here, only one device connected, all accounts are unlinked
Hi, I am having the same problem!
I've reset password but still happening, please help!
Thanks
I have the same problem and I only use one device at a time.
Hey guys! Whassup?
I got the same issue.
I already resume from the site player, disconnected Google and Facebook accounts, disconnected apps, erased my favorites songs, changed my password and uninstalled the app from my phone and, even this way, it keeps warning that it is “curently being used on another device or page. Even if asks to resume, it keeps warning that messege and stopping my music.
Userlevel 7
+7
Hi
Thanks :)
Userlevel 7
+7
Apologies for the inconvenience.
Thanks
Userlevel 7
+7
hi
I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists, do not hesitate to contact me again.
Userlevel 7
+7
Hi
Let me know if that solves the issue.
Thanks :)
My music keeps getting cut off by a message saying my account is on listening mode on other devices but mine is the only device connected to my account
I am having exactly this problem. I have unlinked ALL devices from my account (not that there were any strange ones), and I have changed my password . The problem persists. What can I do?
It's solved. Thank you for your attention, Jaime.
It's solved. Thank you for your attention, Jaime.
Thank you for listening your music on Deezer!
May we help you with anything else now?
Hi
i have got the same problem. Keep being kicked out saying someone else is using my account but device isn’t listed in the settings. Also a lot of music in searches that I have not searched for. I have tried to reset my password but the email didn’t go through to me to do it which I have tried a couple of times. Can someone help please?
I was listening to my music then it stopped with a pop up message saying that someone else is using my account. My devices being shown are my two phones and my email address hasn't been changed. I changed my password and logged out of both devices and after a few minutes I logged back in and they're still listening to songs that's not on my playlists. Please help.
Hello,
i’ve had the same problem since 2 months.
I’ve already change the way I connect theough the app with my Apple account and it’s still not working.
could you help me please?
Chloé
Userlevel 7
+7
Hi
Thanks for reaching out to us here. I've carried out the same maintenance I mentioned above and sent you both a password reset email. Proceed to change your password and reinstall our app as well. Let me know how you get on 
This is happening to me too. And then someone managed to change my password today! Contacted support and aside from them making me prove that I have a subscription, haven't received any help at all.
Userlevel 7
+7
Hello
I have closed session in all devices where the account could be open and also sent you a password request link to your email. Please click on the link and enter a new password.
If the problem persists after that, just let me know and we can take it from there.
Thanks 
Userlevel 7
+7
Hey
If the problem persists, do not hesitate to contact me again.
Hi Jaime
thank you for getting back to me. I don’t seem to have received an email with the password link. This is what happened when I tried to reset it myself x
Thank you
goeiemorgen,
ik heb deze melding al vaker gehad maar op een gegeven moment was het lange tijd weg en nu is het er weer het gaat om de volgende melding ( zie foto). nu is mijn vraag wat kan ik hier aan doen?
er zijn geen andere gekoppelde apparaten dat heb ik al nagekeken.
Hi I’ve been having the same problem where music is being saved in my favourites and deezer is sending me this message: please help! I have reset my password but still happening
thanks
I have the same problem, changed password several times already, nothing happens. It seems to be last days with deezer for me after 4 years.
Userlevel 7
+7
Apologies for the inconvenience.
Thanks :)
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