include

My Deezer account is being used by someone else

Show first post

337 replies

D

Hi,

since weeks ago I receive the message that someone else must be listening… and I don’t have any other device logged to this account . I don’t share my account neither. I would appreciate some support because I’m not able tonloseren more than 5 songs and this message pop up. It is really annoying.

 

thanks for your support

Diego

 

B
Rank

Hi @Brettandtracy I am sorry about that.
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.

Thanks.  Looks like you’ve fixed the problem! :-)

 

B
Rank

Hi @Brettandtracy I am sorry about that.
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.

Thanks!  Looks like you’ve fixed the problem. 

D

Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks :)

Thanks, Jaime. If the problem persists, I’ll inform you here!

S

Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks :)

Thank you! Will do.

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Donizete Beck @Sarah-Moon I have unlinked devices from the account and closed session in all devices where your Deezer account could be opened. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Brettandtracy I am sorry about that.
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.

Jaime.
Rank
Userlevel 7
Badge +7

@izzi I’ve done the same maintenance in your account than previous users. I also sent you a password recovery link via email. Please click on that link, reset your password and login again to your account.
That should fix the problem.
Thanks :)

B
Rank

Hi. I think I've been hacked. I had 6 followers which I've now blocked. Changed my password but I'm still getting the message below. Hope you can help! Cheers

 

I
Rank

Hello. I'm having the same issue. I just reset my password and nothing happens…..

Can you help me too??

 

S

Hi @Pierre.Poirier I have killed session in all devices where the account could be open and I sent you a password request link to your email. I know you already reset tour password. However, in order for this to help please click on the link and enter a new password one more time.
That should fix the problem :relaxed:

Hi Jaime,

I’m having the same issue. Could you help me as well??

Jaime.
Rank
Userlevel 7
Badge +7

Hi @BlkNova @wysbcc @alexe31 @Vijay Patel @Tom.MP I am really sorry to hear about this problem.
I have killed session in all devices where the account could be opened and I sent you a password request link to your email. In order for this to work please click on the link and enter a new password. After that login again with your new password.
Apologies for the inconvenience.

D

Hi, I think that I'm facing the same problem as Pierre. Could please someone of deeZer verify it for me?

Jaime.
Rank
Userlevel 7
Badge +7

@aitutaki0815 I am afraid you can’t delete your recently played (rather than ban them if they play in your flow) neither reset your suggested music.

Our developers confirmed this isn't planned for at the moment. If this changes in the future, we'll be updating this topic in the community.

At the moment, it's better to polish the feature with more input: more favourites, more tracks 'not recommended', etc.

Thank you for your support and understanding

B

Hello. I'm having the same issue. I just rest my password and it's still happening and it says I only have one device connected. Any help would be greatly appreciated

W

Hi I seem to have exactly the same problem. I have removed the only other device I knew was connected to my account and reset my password, but I still get Hmmm Someone else must be listening. Can you help? 

 

A

@Jaime. thanks

I hope this will fix this.

I reseted password already in advance and changed email account.

Now I have tons of weird Music in my “just heard” or recently played” list, and also recommendations for me are way from my style of music and I can not use this feature.

Question:

How can I reset and delete my “recently played/just heard” songs without deleting my other really created playlists? there is no option to do so, as with my own created playlists which I am allowed to delete

also: how can I reset my “suggested” music and begin from start again?

A
Rank

Hello @Jaime. 

It seems that you can help me…

I have the same issue that all previous message, another persorn is using my sesion.

I changed my pasword, disconnect all devices, but the problem is still present, could you please help me ? 

 

Thanks in advance for your help !

 

V
Rank

Same with me, someone has been using my account but I don't know who. On my recently played list, there are these songs that I've never listen to. I've reset my password but it keeps on happening.

If you could logout from all devices or try and fix the problem  that would be great.

Thanks

T

I have the same issue as many others have reported. This is really worrying and Deezer should improve the security options for users. 

I have already changed my password, but it is still happening. Please logout all other sessions on my account that could be active somewhere.

Thanks.

Jaime.
Rank
Userlevel 7
Badge +7

Hey @aurelink @JasminSophia 
I have killed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should fix the problem.
Apologies for the inconvenience:nerd:

Jaime.
Rank
Userlevel 7
Badge +7

Hey @aitutaki0815 @Guy-zmo @Ayanix Otida 
I have killed session in all devices where your account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should help to fix the problem.
Thanks :)

Jaime.
Rank
Userlevel 7
Badge +7

Hi @Rcoburn I am sorry to hear that you are experiencing problems with your account.
I have closed session in all devices where the app could have been opened and also sent you a password reset link via email. Please click on that link, reset your password and login again.
That should work.
Apologies for the inconvenience

A

I got exactly the same problem. It’s clearly impossible to listen some music as it stops every minute …

i try to do what you said: 

  • check my devices and I have only my phone connected 
  • and chose a new password.

the problem is still here …. 

can you help me fix that one ? 
many thanks 

A

Same issue for me.  Is there any way to contact support?  I updated my password on Deezer and the associated email account.  So far the issue isn’t back yet.  Cautiously optimistic.

I also am wondering how to get support from deezer

 

Reply


TERMS OF USE DEEZER COMMUNITY SITE