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Subscription and payments

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  • 1,069 Topics
  • 4,618 Replies
1068 Topics
A
Runaway Baby
Aporben65Runaway Baby
asked in Subscription and payments
upgrade to family plan

I just upgraded to family plan today, but i can not see the change in my app.

1442
A
Runaway Baby
M
Runaway Baby
Mat ÉoRunaway Baby
asked in Subscription and payments
Switch from payement via apple to direct payment.

Hello, i want to pay directly from Deezer, I’am paying now via app. how can I do ? regards.

1671
Jaime.Deezer
Community Manager
C
Runaway Baby
Charlo24Runaway Baby
asked in Subscription and payments
Premium Annual Subscription Charges

I am Premium subscriber since 2015 and am wondering if this is a pricing error: My annual Premium is set at €143.88 in is renewing in December. Though on the site is says it should be €107.88 for an annual commitment (-25%) Could you confirm?

1427
Jaime.Deezer
Community Manager
M
Runaway Baby
Mosesmunene38Runaway Baby
asked in Subscription and payments
Price increase

My price just increased from usd 4.49 monthly in November to usd usd 17.99 monthly in December. What's the explanation please and why was there no notification for the same.

4255
M
Runaway Baby
D
Runaway Baby
DíanelaRunaway Baby
asked in Subscription and payments
No prueba gratis

La publicidad mencionaba que te da un mes de prueba gratis en la versión Premium. Me solicitó los datos de mi tarjeta y me generó el cobro de una anualidad completa. Estoy muy inconforme con el pago que me generó y solicito mi reembolso completo!!!!

201
Johnathan.Deezer
V
Runaway Baby
Vernon77Runaway Baby
asked in Subscription and payments
use of Deezer Family UK in Spain

My deezer family is used by my family. It says it can only be used by one household which I imagine is your family that can use it when outside the household. 3 of my family are, usually, not in the house and all good. One of my family is presently in Spain and everything worked wonderfully when deezer family started in May.. last week it stopped. He then tried deleting and reapplying the app. Now saying he can't log in as not in UK. Does this mean that when I go to spain ( holidays etc) I will need a different streaming service?

1193
Yula
Moderator
O
Runaway Baby
Oksana DenysenkoRunaway Baby
asked in Subscription and payments
return the money and cancel the subscription

I forgot to cancel my auto payment Deezer and now I want to cancel my premium subscription and get my money back

1641
Johnathan.Deezer
J
Runaway Baby
JvinasRunaway Baby
asked in Subscription and payments
Hight Fidelity option missing

Hello everyone, i am a new user in Deezer. My carrier (TIM) is a partner of Deezer Brazil and they offer Deezer Premium for all clients. But, i dont see the option to enable HI-FI Audio in Deezer. Only High Quality is avaliable.

1032
Johnathan.Deezer
A
Tiny Dancer
Alessandro NunesTiny Dancer
asked in Subscription and payments
reembolso

Gostaria de solicitar o reembolso do valor cobrado pois gostaria de cancelar a assinatura que me foi cobrada hoje pela primeira vez.

361
Yula
Moderator
B
Runaway Baby
Be.ingRunaway Baby
asked in Subscription and payments
Premium offer not working / Support went into hiding

Very disappointed by your non-existent support! Received emails with an offer for Deezer premium. When clicking on the corresponding link, the price was higher than advertised in the personal email. Contacted support several times, first they did not do anything, then they went into hiding.What can I do? That’s not how you attract customers.

622
B
Runaway Baby
F
Runaway Baby
FIRAT AYDINRunaway Baby
asked in Subscription and payments
GİFT CARD

if i buy gift card my account , can i use it myself ?

801
F
Runaway Baby
A
Tiny Dancer
Alessandro Di SimoneTiny Dancer
asked in Subscription and payments
non ho ricevuto il codice da dazn

Buonasera, sono un cliente dazn ma non ho ricevuto nessun codice da loro, come posso riceverlo?

641
Yula
Moderator
F
Runaway Baby
Fabio VerdinelliRunaway Baby
asked in Subscription and payments
Change yearly pro to yearly family

Hello, I paid pro for one year, is it possibile to convert it to family, by paying the Price difference?

422
Johnathan.Deezer
S
Tiny Dancer
ServatlazTiny Dancer
asked in Subscription and payments
Pas de section « membre »

Bonjour, je n’ai pas la section « membre » alors que j’ai passé mon abonnement en Deezer Famille. Serait-il possible de régler ça s’il vous plaît ?

101
Yula
Moderator
L
Runaway Baby
Lukcia27Runaway Baby
asked in Subscription and payments
pub

Bonjour, j'aimerais savoir pourquoi j'ai des publicités alors que je paye.

101
Yula
Moderator
T
Runaway Baby
Tomas PosadaRunaway Baby
posted in Subscription and payments
problem with account

Hello, i have a problem with my account. I had a subscription with tigo operator in colombia and when it asked me to update the account with the email, my premium account was deleted. I need it back. Can you help me? I had my account with my phone number.

202
F
Tiny Dancer
B
Tiny Dancer
BryanArrTiny Dancer
asked in Subscription and payments
Suscripción mal cobrada

Actualmente soy Deezer Student hace un mes pero este mes se me cobro el pago de Deezer Premium sin ningún aviso cambiando de plan sin yo solicitarlo y necesito saber ¿debido a qué paso esto? Y como puedo renovar mi plan original de Deezer Student?

161
Yula
Moderator
X
Tiny Dancer
xinnnaTiny Dancer
asked in Subscription and payments
I am unable to subscribe, and my last payment was refunded for no reason.

I am unable to subscribe to Deezer premium. My last payment was refunded for no reason.

231
Yula
Moderator
J
Runaway Baby
Johnny67Runaway Baby
asked in Subscription and payments
3 month offer

Chose the 3 month premium offer of £4 for 3 months and adverts are popping up,is this right

723
Yula
Moderator
S
Runaway Baby
Stoska99Runaway Baby
asked in Subscription and payments
Hitno

I'm not satisfied, because I can't overpay again through the operators that support it in Serbia, because I changed the package and got another code for activating the premium account

121
Yula
Moderator
M
Tiny Dancer
MarkhoTiny Dancer
asked in Subscription and payments
HiFi

*

501
greensteru
Tiny Dancer
A
Tiny Dancer
Abdulazizf999Tiny Dancer
asked in Subscription and payments
i did have subscription with Stc

Still my premium account not working

121
Yula
Moderator
E
Runaway Baby
erin48Runaway Baby
asked in Subscription and payments
Annual subscription

Does this mean that my annual subscription jumped from 449 EGP to 2430 EGP??

271
Johnathan.Deezer
S
Tiny Dancer
SaaraomarTiny Dancer
posted in Subscription and payments
can’t get an subscribe

I can’t subscribe in any plan they said my email is already used and I can’t get it

311
Johnathan.Deezer
casaresjm
Runaway Baby
casaresjmRunaway Baby
posted in Subscription and payments
How to opt-out to automatic Hi-Fi upgrade

I got a mail where I'm being told I will be upgraded to HiFi for a small amount of money. The problem is I don't even want HiFi, so, who I can opt-out of that automated upgrade?

159958
F
Lover

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