Why was the plan price changed without prior notice?

1 reply
36 views

The charges on my credit card had gone up from paying 195Php to $17.99.

I just checked my email & see that I didn’t get any prior notice on this.

Why the big jump and why weren’t there any comms about it?

I think that every consumer deserves to learn about this massive jump sooner.

Also, for one like me who happen to notice this 3 months after, I think that I deserve refund.

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

YulaAnswer

Deezer Staff

Hello @Alex Canapi, we always send communication before a price change,

do you know when your subscription changed price?

If you want a refund you need to contact our Costumer Care team here:

https://support.deezer.com/hc/en-gb/requests/new

(She/her) add your pronouns to your signature!