Why was the plan price changed without prior notice?

Question

The charges on my credit card had gone up from paying 195Php to $17.99.

I just checked my email & see that I didn’t get any prior notice on this.

Why the big jump and why weren’t there any comms about it?

I think that every consumer deserves to learn about this massive jump sooner.

Also, for one like me who happen to notice this 3 months after, I think that I deserve refund.

Yula · Accepted Answer

Hello @Alex Canapi, we always send communication before a price change,

do you know when your subscription changed price?

If you want a refund you need to contact our Costumer Care team here:

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