Hi @Dasdragon please get in touch with our Deezer Support Team and one of our agents will check your account in the system and proceed with any refund if you are eligible.
Thanks

I still have been able to pay my bill I sent you a message to take it off the card that's on file and I am yet still not able to pay my bill 

hey @Tracy Ravenell 

Most of us here on the forum are fellow suscribers and don’t have access to your account. I would suggest you get in touch with the Deezer Support Team and a rep will check your account in the system and proceed with any refund if you are eligible.
 

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