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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 869 Topics
  • 4,067 Replies

869 Topics

K
Runaway Baby
Knut.FarstadRunaway Baby
asked in Subscription and payments

did you remove my subscription without refunding me?

I referred in earlier complaints to the fact that it was a mistake I couldn't afford subscribing to the yearly plan. I've been trying to get my money refunded, but it seemed nothing happened regarding the refund. Now however, it seems my subscription WAS cancelled as per my wish, as it says I'm a free customer. But I have NOT received a refund of those circa 100 USD. So you took away the service I accidentally signed up for, but did not refund the actual money? Is this a way to treat a customer at all? I thought I did everything I could to get that refund. Now particularly being downgraded to the free service without the reward of paying services.It's making me angry and vexed that this could happen. Please explain to me how this is fair. I really need that money, especially if I'm apparently now NOT even getting the services.

1
Yula
Moderator
1 year ago
L
Runaway Baby
Lloyd.BrownRunaway Baby
asked in Subscription and payments

change card details

I need to change debit card details ... how do I go about it ? 

1
Yula
Moderator
1 year ago
A
Runaway Baby
Andriy MiroshnychenkoRunaway Baby
asked in Subscription and payments

Why I was charged for payment if you promise 1 month for free?

Why I was charged immediately if 1 month is for free?

2
Johnathan.Deezer
1 year ago
M
Runaway Baby
max0086Runaway Baby
asked in Subscription and payments

Play fi problem deezer hifi

HI.  I want to know if there is sure news about deezer hifi with play fi.  I think it's absurd that after 4 years the problem is still not solved.  I want an answer.  Thank you

2
M
Runaway Baby
1 year ago
D
Tiny Dancer
deJIolTiny Dancer
asked in Subscription and payments

manage my subscribition

Hello, when I go to subscription management, I can't change my subscription plan for some reason. I would like to switch to a family subscription, but I can't choose anything other than a premium subscription. can you help me?

1
Johnathan.Deezer
1 year ago
G
Lover
gnggLover
posted in Subscription and payments

Forum search should show post or page within topic

I searched for “Steel Prophet” to check whether the problems in their artist page on Android had already been reported. The only matching topic was I don’t see where in the search result I can get to the post with the matching words. (In this case, it seems there was no such post until I wrote it. Same with a search term (e.g. “Ghost Town” on page 7) which does occur.The search results should take you to the exact post, not just the topic.(Bonus annoyance which happened to me today: So I clicked through all 45 pages to use my browser’s find in page, and after around 20 pages I got 403 ERRORThe request could not be satisfied.Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. …and had to take a break.)

4
G
Lover
1 year ago
M
Runaway Baby
Marieloe1Runaway Baby
asked in Subscription and payments

abonnement beheren

Ik betaal een abonnement elke maand 10,99€ via kredietkaart. Staat bijvermeld Deezereurope FR75009.Ik heb echter nog steeds geen abonnement. Ik wil het ondertussen wel opzeggen. Betaal al 2 jaar voor niks eigenlijk. 

5
Jaime.
Community Manager
1 year ago
H
Runaway Baby
halearRunaway Baby
asked in Subscription and payments

to add device

I pay £11.99 per month how much extra would it cost to add another phone to my contract???

1
GropplerZorn
Deezer Legend
1 year ago
M
Runaway Baby
Mathildebdt98Runaway Baby
asked in Subscription and payments

Souscription Deezer Family supprimée

J’ai souscris il y a un mois à Deezer Family. Hier abonnement n’apparaissait plus. Je ne peux plus souscrire non plus. Entre temps je suis partie en Australie mais mon moyen de paiement est resté le même. Comment resouscrire ? Pourquoi je n’y arrive pas, est-ce un bug ?

2
M
Runaway Baby
1 year ago
M
Runaway Baby
Mike.DeeRunaway Baby
asked in Subscription and payments

subscription

I updated my payment details and I am now unsubscribed there is available funds to make payment 

1
Yula
Moderator
1 year ago
P
Runaway Baby
pjdiddy1Runaway Baby
asked in Subscription and payments

Premium Device Limit

Hi, am considering a subscription to Deezer Premium and am aware that there is a limit of 3 devices per account. Could anyone tell me if Amazon Alexa devices count towards this number if I link them and set Deezer as their default music service? Does it count as one, is each one considered a separate device or does it not count these as devices at all? Thanks.

2
P
Runaway Baby
1 year ago
H
Runaway Baby
HarriwaldRunaway Baby
asked in Subscription and payments

Changing payment method in another country

Hello,I am currently in Canada and I pay my subscription with a Canadian bank card.I would like to change my payment method in anticipation of moving to France, using a French bank card.How can I do it? Because it doesn't work if I use my French bank card. How to switch ?Thank you for your help!

3
Johnathan.Deezer
1 year ago
B
Runaway Baby
barblessRunaway Baby
asked in Subscription and payments

Tell me about your data breach

...the one that happened to Deezer in 2019 but has only recently been reported by HaveIBeenPwned. I can’t seem to find anything on this site about it. I haven’t received email from Deezer about it. Yet it evidently affects 204 million Deezer customers.

17
Yula
Moderator
1 year ago
K
Runaway Baby
Keith CRunaway Baby
asked in Subscription and payments

Help Support

I'm being charged double I paid $99 for one account you guys are still charging me $10 for the other one what do?

1
A
1 year ago
J
Tiny Dancer
josepantonigallardoTiny Dancer
asked in Subscription and payments

Necesito crear carpetas o generos musicales para las playlists

Hola, me pasé recientemente a Deezer y me encanta. Estoy enamorado de Deezer. Me pasé de Spotify en la que llevaba muchos años. Llevo hechas más de 150 playlists. Són muchas. Ahora ya las tengo en Deezer. Pero tengo un problema, que cada vez que añado una canción que me gusta a una playlist creada es una tortura. Para los creadores de Deezer una idea que ofrezco si es posible organizar las playlists por carpetas o géneros musicales o colecciones o recopilaciones, etc. Porque no es lo mismo buscar entre 10 géneros musicales por ejemplo que entre 150 playlist que tengo. Muchas gracias Deezer.

1
Yula
Moderator
1 year ago
L
Tiny Dancer
Love_Dove_Candy_FlipTiny Dancer
posted in Subscription and payments

family accounts on deezer family

Why can't a member on deezer family access the account even if there are only 3 users? It directs to sign up for a new account? Help

1
Yula
Moderator
1 year ago
R
Runaway Baby
Rik WassinkRunaway Baby
asked in Subscription and payments

bankrekeningnummer wijzigen met IDEAL

Ik wil mijn bankrekeningnummer wijziging via IDeal

4
R
Runaway Baby
1 year ago
A
Runaway Baby
Amazon62Runaway Baby
asked in Subscription and payments

Family account and Sonos - 2 persons listen to one account (master)

Hi,We have a family account with several accounts, making it possible to listen to Deezer with 6 persons. So far, so good. But now the bad:We have Sonos and a car radio that only can have 1 account installed. My wife and I have the same account with all the favorite podcasts, playlists etc. So when I listen to Deezer at work and she is listening on the Sonos or in the car, it conflicts… Why isn't it just possible to listen with 6 persons, no matter on what account?? This is really inconvenient. Or am I missing something?? I can remember that is wasn't like this with Spotify.

5
Johnathan.Deezer
1 year ago
L
Lover
LKNLover
asked in Subscription and payments

Switching From Premium To Family plan and double charge

Hi I have switched to the family plan 5 days ago. On the same day my annual fee was taken for the premium account. I have asked support to refund my premium annual fee (£107) because I am now paying monthly. I have sent 3 support requests about this but I haven’t got ONE reply from a human.I know where I can find the form, I need somebody on the other side to look into this case please.Thanks

11
L
Lover
1 year ago
K
Runaway Baby
Knut.FarstadRunaway Baby
asked in Subscription and payments

i managed to subscribe for a year as a mistake

I really cannot afford to subscribe this Deezer an entire year. I really need Deezer to pay me back. You can let me subscribe for a month. I hope you can let a student like me not subscribe for a year. Sorry I did this mistake.

1
Yula
Moderator
1 year ago
S
Tiny Dancer
Sarah GonçalvesTiny Dancer
asked in Subscription and payments

conta Tim

Olá. Já tentei de todas as formas logar meu Deezer com minha conta Tim , eles pedem para eu confirmar com um código, só que não enviam nem para o email nem para o SMS . Preciso do meu Deezer Premium pela conta da Tim . Podem resolver isso por favor ?

1
Yula
Moderator
1 year ago
K
Runaway Baby
kotpenelopyRunaway Baby
asked in Subscription and payments

is it possible to join deezer family with an independent account when deezer free is no longer available

I have subscribed for a Family account and sent the invite link to my family member, who has an independent account - now it is Premium account, but subscription has been cancelled and expires within two days.  the instruction says that they have to have a Deezer Free account in order to join a Family. Since Deezer Free is no longer available in my country would it be possible for them to join as an independent account when their subscription expires?

2
Johnathan.Deezer
1 year ago
G
Gabi1122
asked in Subscription and payments

Error message: Your Deezer account is currently in listening mode on another device

The app is stop working frequently and cannot be used. A message indicate that there is another app in use with the same credentials. bug valid for all platforms and there is not related to the beta version[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/4108d2b0-291e-4caf-bfe5-0eca97bfeb7e.png[/img][img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/4108d2b0-291e-4caf-bfe5-0eca97bfeb7e.png[/img]

417
Johnathan.Deezer
1 year ago
A
Tiny Dancer
Azubuike SelmaTiny Dancer
asked in Subscription and payments

Subscription price increase

My Deezer subscription was increased. Why please?

26
Johnathan.Deezer
1 year ago
P
Tiny Dancer
pierrekualalumpurTiny Dancer
asked in Subscription and payments

Huge price increase in Malaysia ???

Hi, I have been enjoying a premium account in Malaysia at 14.90 RM / month for 3 years now.Last week however I received an email from Deezer informing that the monthly payment did not go through. I checked with my bank and it seems all good.Now when I connect to my Deezer account I’m asked to subscribe to a premium account and it directs me to a page where the monthly fee is way higher than 14.90 RM… = 10.99 $ / month. I guess this is USD ?Has anyone faced the same problem which seems to be more a huge price increase than a problem of payment ????? This looks rather dishonest from Deezer should this be the case.Thanks for the feedback.

4
Johnathan.Deezer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE