Hi @geanne.schuurman,

Please take a look at https://support.deezer.com/hc/en-gb/articles/115002459285-Deezer-Family#how_to_join_deezer_family

If this doesn’t work, try to cancel your Premium account first. Then when your Premium account has ended, start a Family account.

A  question:

-How are you trying to pay? Creditcard, iDeal or something else?

Otherwise, try to reach out to the Deezer Support: https://support.deezer.com/hc/en-gb.

During the day you can try to chat with Deezer or send in a request.

Please let us know if it works and how it goes.

Een hele fijne avond 

Thank you so much. First link we've tried. We tried to pay with Ideal first en second with PayPal. By both we've got the sane message. When we cancel our premium account first, will we lose all our music witch we've spend in the past 10 years? 

No, you won’t lose all your music when you cancel your Premium account.

If for example your Premium account ends 31-07-2024, the next day it’s Deezer Free, but in The Netherlands we don’t have Deezer Free anymore.

So you have to take Family and then you can access your music again.

And just to be sure I’ll ask Jaime:
 

@Jaime.Deezer: can you confirm that if @geanne.schuurman ends her Premium account and changes to Family everything will still be there?

Hope you don’t mind I’m answering. Nothing will be lost . 

Hi @geanne.schuurman as mentioned above by our Deezer Legends, you won’t lose your favourites, playlists or albums when you upgrade from premium to family. 
If you have any further questions please let us know or contact our Deezer Support Team and one of our agents will be able to help.
Thanks