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One Hit Wonder
Jul 5, 2024 12:24 PM UTC

cant sync with sonus

I can't sync my deezer with sonus despite me paying for the subscription..sonus keeps saying upgrade your subscription to deezer, but I already have. 

 

Can you please allow my deezer account to notify sonus I have a subscription 

 

Thank you

    3 replies

    awesomemac
    Superuser
    Superuser
    Jul 5, 2024 8:06 PM UTC

    Hi @carly.riley,

    How are you using the Sonos app? iOS, Android or webapp?

    Leonídia.Deezer
    Community Manager
    Community Manager
    Jul 10, 2024 4:59 PM UTC

    Hi @carly.riley, thank you for your message.

    Could you please send us the information requested by our Super User @awesomemac?

    This will help us assist you more efficiently.

    awesomemac
    Superuser
    Superuser
    Jul 10, 2024 6:05 PM UTC

    There have been issues with Sonos, Deezer and Android.

    But I’ve been reading the comments on the Sonos Community and a few users there are telling that the issue with Sonos are over.