One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7041 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rafael.

Ultimate Superstar

I'm having the same issue - just started today. My device is the only one connected.

Really annoying!!!!

Hi there, please reset your password and let me know if it helps!

Rafael.

Ultimate Superstar

Hi there, please also change de password of your google account. I unlinked for you, please let me know if it helps!
We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.

F

Federico Manavella

Roadie

When I’m listening to music online the app stops an tells me that my account is been used on another device. I enter my devices and there’s no other registrated. I’ve already changed my password and the problem is still there!

V

volpedellenevi

Roadie

The audio reproduction stops with the message: Hmm... someone must be listening.
I changed password and I am sure that the audio is reproducing only in the device I'm using.

K

Kristofvm

Roadie

Changed my pw 5 times now restart phone and it still happens AND someone is changing my songs!! Wtf is happening

Y

yoramhaver

Roadie

I have the same problem

Rudi

Ultimate Superstar

Hi there @Kristofvm

Sorry that's happened. I've had a look at your account and have done some due maintenance. I've sent you another password reset email. Please change your password and when you have a chance, try logging in via a desktop PC/Mac and change the email address for your account as well. Let me know if the issue persists.

Rudi

Ultimate Superstar

Hi there @volpedellenevi

@yoramhaver

@Federico Manavella

Sorry that's the case. I've had a look at your account and performed some maintenance tasks. I've also sent you a password reset email. Please change your password once more and let me know if the issue persists 👍🏼

L

lunatico

Guitar Hero

@Rudi I have very same issue. I am logged in with my google account. I have changed the google password, deleted the deezer app, installed and logged in again and the same message appeared again. By deleting I lost all my downloaded music. I love the new look of deezer but this experience made me rethink if I want to continue my subscription. I need your help to resolve this right now or I am out. Thank you.

S

sorfildor

Guitar Hero

same is happening to me - unlinked every device, reset password, deleted app etc etc. all the suggestions above. Started to get really annoyed and there's no way to contact support.

Best of all, if the account has been compromised, there's no way to remove payment details. Yes, you can cancel your current plan, but all you need to do to reactivate it is simply click 'reactivate' and doesn't require payment details to be inputted again.

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