One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
6879 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

C

chazell31

Roadie

Same thing happens to me. My music keeps stopping and I get the message that someone else is listening. The only two devices registered to my account are right in front of me and only one is connected to Deezer. I've changed my password, deleted and re downloaded the app and it continues to happen. I'm about 30 seconds away from cancelling my subscription.

G

Great Dyo

Roadie

When I’m trying to listen to my music a notification pops up saying "Your account can be used on one device at a time". and stops my music.

Why is is this happening? No one else should be on my account but me and my own phone.

H

Hinzy9

Roadie

Same thing has been happening to me for days now. I've only got one device linked to my account. I've tried resetting my password, reinstalling app etc but still getting it.

Subscription cancelled

Rudi

Ultimate Superstar

Hi there @Ddaji

@Great Dyo

@sven.siedentopf

@Malagax

@Nuala2

Sorry that's happened. You can find more info above. However, I've decided to unlink devices from your account and send you a password reset email, for added safety. Please change your password and login, directly with email. Please avoid to use Google or Facebook to login. And let me know if it helps! (even though you've tried that before @sven.siedentopf)

I

Ilija Mileusnic

Roadie

My music stops playing and it says somebody is using my account on another device and it is not me

Rudi

Ultimate Superstar

Hi there @matejudo

@zuludunba

Sorry that's happened. I can confirm if it was an issue on our side. Thank you very much for your patience.

I

Iamtheod

One Hit Wonder

Many users have hasn’t the issue where their music cuts out after a few seconds and they get the message. Hmm someone else is listening.

Deezer have recommended unlinking your devices and reset your password.

Yet i I am the only person with access to my account and only have one device.

I have tried everything and nothing works.

Deezer needs to check their software as this seems to be a bug as so many people are affected.

If anyone figures out a cure please let us know

Y

Yaakov Simon

Roadie

I'm having the same issue - just started today. My device is the only one connected.

Really annoying!!!!

Rudi

Ultimate Superstar

Hi there @Hinzy9

@chazell31

Sorry that's happened. I've had a look at your accounts, unlinked devices, refreshed cache and sent a password reset email. Please change your password once more and let me know if it helps.

Rudi

Ultimate Superstar

Hi there @Ilija Mileusnic

Sorry that's happened. I've unlinked your devices and sent a password reset email. Please change your password, login directly with email (not with Google or Facebook) and let me know if the problem happens again.

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