Hey @Docta13 

Please follow the password reset email I've sent you and reinstall the app to the latest version after changing the password. Then login as normal and let me know if it's ok ;)

Hi there @Andreas de Boer 

Sorry you've had this experience. I've sent a password reset email after some maintenance. So please change your password once more and try to login after reinstalling the app to the latest version ;)

Hello Deezer Team, 

Since few weeks I’m also facing the same issue… Please, can you clean, refresh everything for my account too? 

I’m using Premium and it’s really annoying. I’ve never changed any settings to my account…

Many thanks!

Hey @laura_btd 

No problem, all done for you. You should check for the password reset email I sent you and change your password straight away. Reinstall the app to the latest version and login with email, not FB

Hi there@yair Gat@Mynameduck@Dgbviper

Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.

For more info on how to keep your account safe, please see here

Hey @Rudi , 2 days ago i installed the latest update for Deezer and this message has started popping up again. This is really frustrating when driving as i cannot unlock my phone and restart a playlist the same way I can when elsewhere. I have just changed my password again but I don't believe this is compromised.

Sorry about that @Dgbviper. I did have a look at your account again and sent another password reset email. Please try changing it once more, and give the app another reinstall to see if it works. Keep me posted!

Rudi I have uninstalled and changed my password. Nothing is working. Please fix the problem as I am thinking of changing to spotify of this is not resolved today 

Hi, I have a family account.

All four family members are with me in the room, no one else should have access. But when we each listen to Deezer, the music stops playing and a popup comes up saying the account is currently being used on another device.

I just changed my password but this still happened.

What should I do?

Thanks

Hi there @Langhit 

Sorry you're having issues. Thank you for your patience.

You should try changing the email address for the account as well, by logging in via desktop PC/Mac.

In the meantime, I've unlinked all devices from your account again and killed any active sessions as well. Change the password once more and let me know if the issue persists. You also need to log in using your email and password, and don't forget to update the app as well 

I have the same issue with my family account.

Can someone help?

I have the same issue with my family account.

Can someone please help?

Hey @fschricke 

Sorry that's happened. I've had a look at your account and carried out some maintenance. I've unlinked devices and sent you a password reset email. Please change your password once more, update your apps, and ensure everyone is using their own profile. If this helps, please let me know

I've replied to you already @fschricke, in another topic. Please let me know if the issue persists after following my instructions 

Replied to you here @fschricke 

I have the same problem, can you help me?

I can’t listen to my musics, a boring popup tells me, several times, that my account its being used in another device, but its not!!!

Can anyone help me? I have unninstalled the app, change my facebook password. Is there any other tip?

Same problem here, some help would be appreciated ;)

Yes, sure @feg322. I've checked your account, did some maintenance and sent you a password reset email. Please change your password and update the app to the latest version, if you haven't.

Hi there @feg322 

Thanks for reporting it. I've replied to you on another topic - please follow my instructions.

Hi, I encounter same issues… there’s nothing I can do, even changing my password. I receive this pop-up but I don’t use Deezer on another platform.

Did you resolve the problem ?

Thanks !

Looks like the problem was solved, about the flow, it get a mess due to hack other artists and music, is there a way to reset or restaure the flow to a point in the past?

Hi there @feg322 

Replied to you on another topic, thanks for reaching out to us 

Hi there @feg322 

There's no reset option. But we've spoken to our product managers who work with recommendations and they say that it's actually better for the algorithm if you keep favouriting tracks and removing the ones you don't recognise - than starting from scratch. Flow will adapt to your tastes better. It might take a bit of time, but the result will be better in the end. Also, if you don't recognise tracks or albums, also use the 'don't recommend' feature.

Hi @amly09 

I've done some maintenance on your account and sent a password reset email. Please change your password again and let me know if it helps!

I've had deezer for a long time now and something weird has been happening over the past few months. It's basically like someone else is using this account as well as me yet I've not given any information to anyone. I keep seeing songs that I've not listened to on my recently heard. I cant log into my account on my laptop, even though I'm using the exact right log in details. The account I'm writing this message from is not the account I have on my phone with my music as when I try to log in it makes me set up a new account