Error message: Your Deezer account is currently in listening mode on another device

Hey @Docta13 

Please follow the password reset email I've sent you and reinstall the app to the latest version after changing the password. Then login as normal and let me know if it's ok ;)

Hello Deezer Team, 

Since few weeks I’m also facing the same issue… Please, can you clean, refresh everything for my account too? 

I’m using Premium and it’s really annoying. I’ve never changed any settings to my account…

Many thanks!

Hi there@yair Gat@Mynameduck@Dgbviper

Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.

For more info on how to keep your account safe, please see here

Hey @Rudi , 2 days ago i installed the latest update for Deezer and this message has started popping up again. This is really frustrating when driving as i cannot unlock my phone and restart a playlist the same way I can when elsewhere. I have just changed my password again but I don't believe this is compromised.

Rudi I have uninstalled and changed my password. Nothing is working. Please fix the problem as I am thinking of changing to spotify of this is not resolved today 

Hi there @Langhit 

Sorry you're having issues. Thank you for your patience.

You should try changing the email address for the account as well, by logging in via desktop PC/Mac.

In the meantime, I've unlinked all devices from your account again and killed any active sessions as well. Change the password once more and let me know if the issue persists. You also need to log in using your email and password, and don't forget to update the app as well :thumbsup_tone2:

I have the same issue with my family account.

Can someone please help?

I've replied to you already @fschricke, in another topic. Please let me know if the issue persists after following my instructions :thumbsup_tone2:

I have the same problem, can you help me?

Same problem here, some help would be appreciated ;)

Hi there @feg322 

Thanks for reporting it. I've replied to you on another topic - please follow my instructions.

Looks like the problem was solved, about the flow, it get a mess due to hack other artists and music, is there a way to reset or restaure the flow to a point in the past?

Hi there @feg322 

There's no reset option. But we've spoken to our product managers who work with recommendations and they say that it's actually better for the algorithm if you keep favouriting tracks and removing the ones you don't recognise - than starting from scratch. Flow will adapt to your tastes better. It might take a bit of time, but the result will be better in the end. Also, if you don't recognise tracks or albums, also use the 'don't recommend' feature.

I've had deezer for a long time now and something weird has been happening over the past few months. It's basically like someone else is using this account as well as me yet I've not given any information to anyone. I keep seeing songs that I've not listened to on my recently heard. I cant log into my account on my laptop, even though I'm using the exact right log in details. The account I'm writing this message from is not the account I have on my phone with my music as when I try to log in it makes me set up a new account