So I noticed that there are playlists on the “recently played” tab, that I have never listened to! It’s not even my genre. When I tried to listen to my music today, I couldn’t because someone else was listening to my deezer.

This is really creeping my out and I want this to stop, since I am the only person paying for this.

Can someone help me?

Hi @Julie Fisack we are sorry to hear this is happening. I just unlinked all connected devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

Please let me know if you are still experiencing any further issues.

hi today I'm getting a notification every time I try to listen to music that says somebody else is listening to mu account on another device . checked my connected devices only my phone on the list . re set password still getting the same message . now more than ever we need music . please advise . 

• Cvalade

• New member
• 1 reply

• 1 hour ago

Hi, 

I got this same message (deezer account in listening mode on another device) but I only use Deezer on my phone.  I’ve had Deezer for a few months and this never happened before. I changed my password, rebooted my phone butthe message persists Can you assist? Was my account hacked?

Same here.

I have changed password and unlinked all devices.

Plz solve it.

Hi @gumbo78 

Sorry to hear that. Thanks for getting in touch.

I've carried out some maintenance on your account and sent a password reset email. Please update your app, change your password once more and try to log in with email and password directly. Also, please follow Pia's suggestions above and let us know if you have any problems going forward 

Hello @Cvalade and @ikhyun, I’ve for both of you checked your accounts and carried out some maintenance. I have also sent you a password reset email, please change it once more, reinstall the app and try to login again. If the issue persists, we might have to change your email addresses to ensure the safety of your accounts.

Have a nice day 

Im listening to my music and it cuts off and it says im listening on two devices. There only one device listed on this account

Hi,

I have just started getting this message today and i can only play about 10 seconds of any song.  All I am doing is blue toothing to a speaker that i have been using Deezer on for the last three years.  I have tried all solutions as per previous questions on tis problem and nothing has resolved this.  Please provide an answer or I will be moving to another streaming service.

Thanks 

Hello @TaJ17 @bigtyesr, I've had a look at your account, carried out some maintenance, you should now have received a reset password email. Please change it, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

Have a nice day 

Without any warning flow stops, completely random album I had never heard queues up and starts playing. Another issue which starts to occur is random interuptions followed by a notification that another device is using deezer which is a false statement as only my android phone is connected at that moment. 

Hi! I have the same issue! Already reset my password and devices but I’m not able to listen more then 1 minute without the message of another device connected pop up

Hi there @Bane1608 

Sorry to hear that. Just to be on the safe side I've carried out some maintenance on your account and sent a password reset email. Please change your password and log in with email directly, not with your Google account. And don't forget to reinstall the app before trying to log in again. Let us know how it goes 

Hi @rebekamp we are sorry to hear this is happening. 

I just unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

I keep getting the message and the music stops every song... check for devices connected and only one which is my phone

Hi @Dollbaby we are sorry to hear this is happening. I just unlinked all connected devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

Please let me know if you are still experiencing any further issues.

Thanks giving it a try

Keep us posted @Dollbaby 

Everything is working fine

Thanks for the feedback @Dollbaby 

Saturday 18th April 2020 5pm Adelaide South Australia, and we were trying to access Deezer Family membership, kept receiving error messages over and over to suggest that other devices were active and so access denied or words to this effect! 
please rectify this error and reply to my issue….. otherwise, Spotify might get my business soon.. grrr

Hi @Gerri we are sorry to hear this is happening. I just unlinked ALL connected devices from your Deezer Family and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

Please make sure that only one device is connected per profile.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software (please on all devices of the family)
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination

Please let me know if you are still experiencing any further issues 

Mine does exactly the same. If it isn’t fixed I will have to cancel as i an a group fitness instructor and use this for my playlists. It’s really embarrassing when my music keeps stopping during class. Desperate for this to be sorted.

Hi @Sam Rotin we are sorry to hear this is happening. I just unlinked your Deezer account from Facebook, unlinked all devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software (please on all devices of the family)
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues