One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7059 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rudi

Ultimate Superstar

Hi there @yaarbar

Sorry that's the case. I've checked your account and have done some maintenance, along with sending you a password reset email. Please change your password and let us know if the issue persists.

Rudi

Ultimate Superstar

Sorry that's happened @BLUEBERLIN we're working on it, hopefully it can be fixed before you consider leaving us.
In the meantime, the support team can help you sort out the transfer and you may even be able to keep your username as well.
Thank you for your patience.

N

nlbnbd

Roadie

I am getting the exact same pop-up! I've changed my password twice, unlinked my phone from my connected devices AND logged out and I'm still getting the same on my iMac when I try & play music through that.

E

eltrkbrd

Guitar Hero

This is why offline music players (FOSS/GPL) and MP3 libraries are becoming more popular than ever!

J

jaredping94

Guitar Hero

Hi @Rudi,

Unfortunately, the problem is still persisting.

E

Eduardo Cerejo

Roadie

I'm facing the same problem.
I've already tried to unlike all devices (just mine was linked), reset my password and reinstall my app. But nothing these have worked for me.

I'm still getting weird playlists and song into my app.

F

Fabio Borghi

One Hit Wonder

Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page.

I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.

Suggested flow music is not even in my language any more and the profile settings indicate a language change.

You guys really need to consider email notifications on login with IP location for security.

Please assist as I'd rather cancel my subscription than deal with this annoyance.

E

Eduardo Cerejo

Roadie

I'm facing the same problem.
I've already tried to unlike all devices (just mine was linked), reset my password and reinstall my app. But nothing these have worked for me.

I'm still getting weird playlists and song into my app.

@Rudi please help me to fix it

M

madeoa

Roadie

Hi @Rudi I seem to have the same problem as @manoelabrienza. I have only two devices connected to my account and I have both in front of me, so I know that's not the problem. I've seen some playlists and songs been added to my profile (completely different music taste than make - making it that more evident). I've tried changing my password today, but weirdly the password now shows a different number of characters of password. Could you please help me solving the issue?

L

LenaG

Roadie

I am the only person on my account. Why is my music stopping to tell me someone else is listening?

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