One Hit Wonder

Answered

Error message: Your Deezer account is currently in listening mode on another device

Forum|Forum|7 years ago
February 11, 2019
417 replies
7059 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago.

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

Regularly scan your systems for malicious software
Avoid using the same password email combination for all online services
Change your password regularly and make sure it is a strong password combination
Use your email address as a login only
change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Show previous replies

Rudi

Ultimate Superstar

Hi there @jaredping94

Sorry that's happened. This is an issue we're currently investigating. In the meantime, I've carried out some maintenance in your account that might resolve the problem. If it doesn't please let me know 👍🏼

Rudi

Ultimate Superstar

I'm sorry I wasn't able to respond in time @lunatico
This has been investigated throughout the first users reporting it, so that you know @lunatico

@sorfildor

@Claire23

Thank you for your patience. I've carried out some performance tasks on your account to see if this improves for the time being, which includes you changing the password once more. Please report if it doesn't, so that I can pass the information to our devs who are looking into this 👍🏼

Rudi

Ultimate Superstar

Hi there @BLUEBERLIN

Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps 👍🏼

Y

yaarbar

Roadie

Exactly what is happening to me.

B

BLUEBERLIN

Guitar Hero

Hi there @BLUEBERLIN

Thank you for reporting it. We haven't introduced any feature related to this. Some of our users are experience the error, so that's what we're working on.
If you're not willing to carry out troubleshooting tips, it's fine, we understand. How about not reinstalling the app, but changing your password? I've carried out some maintenance tasks on your account and sent a password reset email. Let me know if you're willing to try and if it helps 👍🏼

Hi @Rudi, I have already:

Removed all connected devices from the account
Reset my password
Uninstalled and installed the app again

None of these worked!
On Twitter, Deezer help it asking me to create a new account and tell you guys to move my stuff from one to another. I am really shocked and frustrated on how bad Deezer does on solving issues. So, your "solution attempt" means I can no longer have the username I want and I need to start all over again? I am still waiting for you guys to solve your issue, so I can resubscribe. But in case it takes too long, I will just start all over again, but with Spotify instead! Are you guys gonna be able to sort it before that? Cheers...

M

Max Max

Roadie

System Windows 10 Pro

Web and App

Last week till now start to give error

Account is being used on another device.

In settings I had only one linked device, so I msuer there is no another devioce where player is launched.

Very annoying, please fix it.

M

Max Max

Roadie

I'm uninstalled app change password, same (*censored*). Thinking it happens after latest update please investigate.

G

grioleon

Roadie

Hello, same problem with my account. What should I do? It´s very disturbing. Thanks.-

E

eltrkbrd

Guitar Hero

I have the same problem.

Deezer was working fine for the past few weeks but now it keeps popping up with this message even after I've changed my password and cleared all cookies and cache in Chrome (the only PC I have Deezer running on).

It's obviously a problem with Deezer.

Can I please have an ETA on when this will be resolved?

This is a prime example of why I despise cloud services (SaaSS / Service as a Software Substitute)!