Hello @marcusd, @artanic we are sorry to hear this is happening. 

I just unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Hey @Viktor Andreev Thanks for reaching out Can you make sure your girlfriend switches to her subprofile after log in? Please check this article for further information :) 

This isn’t the issue. This has been happening for months to many users. My account started doing it after about 4 hours of making it, and I was using a randomly generated password. (NO ONE HACKED MY PASSWORD IN 4 HOURS). Best of luck with your program, I’m going back to Spotify.

Hey @marcusd ! Sorry about that Please get in touch with our Client Support Team and they will be able to look into this issue and support you further. Sorry for the inconvenience!  

We use two separate internal accounts. Inside the family account. 

Hello @Viktor Andreev we are sorry to hear this is happening. 

I just unlinked your account from Facebook, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Hi

I only have one device linked to Deezer, is this a way to try to get me to sign up to Deezer Family?

Pls confirm how I can stop this pop up?

Hi @Yt2e 

and you’re 100% sure nobody is using your account via the web etc. (as you can only listen to music on one device at a time)?

If you’re 100% - try logging out of your device, restarting it and logging back in.

if it still happens try changing your password as well. 

Let us know how you get on.

Hello @Yt2e I just sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only

Please let me know if you are still experiencing any further issues.

I'm also have the same issue, I've uninstalled my app,Changed my password deleted connected devices and still someone is still using my deezer, as the recently played is not my music, Getting very annoyed, Considering canceling if this doesn't get rectified. Help!

Hi there @serentwinkle1 

Sorry that's happened. I've had a brief look at your account and carried out some maintenance. I've sent you a password reset email, so please update the app and change your password once more. Let us know if the issue persists!

This has started happening to me today I have changed my password and uninstalled the app then re installed it and it’s still not working? How do I sort this? If I have no luck I will be cancelling my membership.

Hi @CheekyCee1994 

Sorry about that. I've checked your account, carried out some maintenance and sent you a password reset email.

Please change your password once more and try to log in again. Let me know if the problem persists 

Same thing happening to me today.  Random playlists have appeared and I can't use Deezer as it cuts off part way through the song. 

Hi @kimglover I just unlinked all devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Thank you

I also am having the same issue, with the app saying another user is on my account. However, I am the only user. I just now changed my password, but my service is still being interrupted with the same message.

Hi @umitch we are sorry to hear this is happening. I just unlinked all connected devices from your Deezer account and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

• Regularly scan your systems for malicious software
• Avoid using the same password email combination for all online services
• Change your password regularly and make sure it is a strong password combination
• Use your email address as a login only
• change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

Hi, I had the same problem today. Nobody and no other devices listens to music with my account. Plus reseted my password, got a new one, but still have the problem. Then I erased my deezer app, installed but yet the problem still occurs and the music stops in the middle of the song. It's annoying and as I see there is a dead end while saving the day.. Please help! 

Hi there @ahodicska 

Sorry that's happened. I've had a look at your account and have carried out some maintenance. Please reinstall the app, restart your device and change your password once more, through reset email I sent you. And let me know if the issue persists! 

By the way, log in with email directly, not with your Google account 

On this device whenever I listen to music it stops after a few seconds and says listening mode on another device but there is no other device listening, what can I do to help? Thanks

Hi @MattRubin 

Sorry to hear that.

I've had a look at your account, carried out some maintenance, and sent you a password reset email. Please change your password, reinstall any Deezer apps you've got and log in again, directly with email and password. And let me know if the problem persists!

It’s happening to my account too, unlinked facebook, google, changed password.

And I know it’s not me because the songs are terrible.

Fix it please, I recommend Deezer everywhere I go and don’t want to be ashamed of it.

The worst of this situation its my accurated flow.

Hello @JackFowl, I’ve had a look at your account and been carrying out some maintenance. I have also sent you a password reset email, please change your password once more, reinstall the app and try to login again. If the issue persists, we might have to change your email address to ensure the safety of your account.

Regarding your Flow, please follow these recommendations to get it back to its usual self 

Have a nice day

I have the same problem. Checked logged on devices (only my phone is logged in), changed the password: didn't work. Can someone help me? I also reinstalled the app, didn't work either..

Hello @valentijnvanthoog, I’ve checked your account and did some work on it, I sent you a password reset email, please change it, reinstall your app and log in with your email and password. Let me know if you still have the issue afterwards.

Have a nice day