Error message: Your Deezer account is currently in listening mode on another device

I'm having the same issue. I've reset my password. I've removed all other devices. But the message still appears. It started happening yesterday.

I keep getting a message that my account is in listening mode in another device.

Only its not

i dont have any other devices registered and when i try to reset my password it wont let me!!!

I’ve attached some screenshots of when i try to do that.

Please help

Hi,

I currently have a deezer premium account.

My music keeps getting interrupted after 30 seconds with a popup saying someone else is listening using my account. As far as I know, I am the only one that has access to my account and I am only listening on one device.

I have taken the steps as outlined by users on this community who have previously had this issue, without any success. Here is what I have tried:

• unlinked all devices and apps on account.
• changed password in account settings.
• reset the password again from the password reset link.
• uninstalled the Deezer mobile app and reinstalled it again.
• restarted my PC and my phone.

I still have this issue despite following all these steps. I am definitely not playing music on more than one device and have never had this issue before, when switching between the web client and mobile app.

Please sort this out and consider adding a feature that can prevent this from happening or a self-help mechanism that can be used to kick everyone from an account and refresh your server-side IP log. It seems like many people have suffered from this issue.

I got a problem with my account and cant listen music normaly... every time I enter dezzer app it says that someone is using my account and I see some music that I dont listen on my dezzer... pls help

I dont fell like having a master on is this issue; since nobody from deezer is trying to help me, I moved to another platforn.

Hi,
I have the same problem!!!
i ve written to deezer support today, no answer yet
Meanwhile i ve changed my password....

Has @Celine92100 said , as a first step resetting your password would be good .

It seems the issue resolved itself. 🙄

I’m having the same issue.
also keep getting cut off on chat when trying to resolve it. Very frustrating!!!

Seems like someone else has gotten access to my account maybe? I've got a bunch of songs in my recently played I've never come across, and I can't play music for more than a few seconds without it saying someone else is listening. I know for a fact that only I have access and nothing else is showing in linked devices.