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One Hit Wonder
Gabi1122
One Hit Wonder
February 11, 2019
Answered

Error message: Your Deezer account is currently in listening mode on another device

  • February 11, 2019
  • 417 replies
  • 7054 views
The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

Best answer by Pia.Deezer

Hi @Caro.Mark, hi @Jon M we are sorry to hear this is happening. The bug has been fixed quite some time ago. 

I just unlinked your accounts from Google+, unlinked all connected devices and sent you a password renewal link to your email address. Please click on the link in the email and enter a new password.

I would advise you to carry out the following steps in order to protect all your online accounts, not only Deezer:

  • Regularly scan your systems for malicious software
  • Avoid using the same password email combination for all online services
  • Change your password regularly and make sure it is a strong password combination
  • Use your email address as a login only
  • change other passwords (facebook and google)

Please let me know if you are still experiencing any further issues.

417 replies

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Guitar Hero
sorfildor
Guitar Hero
September 10, 2019
I've done some more digging and it appears that all those affected are probably playing the same artists. I can tell because my last.fm account was linked to deezer and all the artists I didn't recognise have new profiles on last.fm (which generate new ones if the artist isn't known/hasn't been played before).

I then looked at all the last.fm profiles which are "top fans" i.e. have scrobbled these artists a lot recently. All are uncharacteristic of their taste in music, so I can only deduce that all those with this issue recently are being affected by the same malicious user/hacker.

This isn't a last.fm issue since unlinking the profile and setting two different passwords for both accounts still doesn't kick this other user from my account.
Roadie
ladymercy
Roadie
September 11, 2019
Hello
I'm having the same problem since yesterday.
Already did password reset, disconnected my cellphone, cleaned cache and cookies on my browser and still have the same problem.
Is there anything else I can do? 😥
    Guitar Hero
    lunatico
    Guitar Hero
    September 11, 2019
    @Rudi any updates on the issue?
    Guitar Hero
    lunatico
    Guitar Hero
    September 12, 2019
    Deezer said they are sorry to see me go...
      Guitar Hero
      jaredping94
      Guitar Hero
      September 13, 2019
      Music plays for a few seconds and then stops with a pop-up telling me that my account is being used on another device or page.

      I've removed all social links, reset passwords, and unlinked all devices bu the issue persists.

      Suggested flow music is not even in my language any more and the profile settings indicate a language change.

      You guys really need to consider email notifications on login with IP location for security.

      Please assist as I'd rather cancel my subscription than deal with this annoyance.
        Guitar Hero
        jaredping94
        Guitar Hero
        September 13, 2019
        Furthermore, seems like a bot in control as the queued list always changes to the same songs when I get the pop-up.
        Guitar Hero
        BLUEBERLIN
        Guitar Hero
        September 13, 2019
        Hi there, please also change de password of your google account. I unlinked for you, please let me know if it helps!
        We have passed this on to our devs, but usually this gets fixed after changing passwords and reinstall.

        Rafael, sorry but Deezer screwed up here! I have exactly the same issue. If I reinstall it, I will loose my downloaded media. I will never agree that you guys introduce an issue which we users need to troubleshoot. We are subscribers and we pay for this service. You guys should never introduce such check if you did not test properly prior to releasing it. You should be the ones fixing it, or granting everyone the Family Subscription until you figure it out.
          Rudi
          Ultimate Superstar
          Rudi
          Ultimate Superstar
          September 13, 2019
          Hi there @ladymercy

          Sorry that's happened. I've carried out some maintenance on your account and sent a password reset email. Please change your password once more, and let me know if the problem persists 👍🏼
          Roadie
          Claire23
          Roadie
          September 14, 2019
          @Rudi Same problem for me and it is pretty annoying. It is happening on my computer and my phone, which are the only two devices connected at my account. I changed twice my passport and log out. It keeps happening. Can you please do something about it ?
          Thank you !
          Mr. Jahrami
          Hitmaker
          Mr. Jahrami
          Hitmaker
          September 14, 2019
          This mainly happens if you have third party apps connected to your deezer account.
          Gimme that beat
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