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One Hit Wonder
sweetsnromance addict
One Hit Wonder
September 27, 2026
Answered

No connection

My wi-fi is working fine but whenever i try to get premium the app acts as if there's no internet. It acts like normal any other time and all my other apps are working as well. 

If there's something I'm doing wrong, can someone please let me know?

    Nina Nebo
    Nina NeboAnswer
    Superuser
    September 27, 2026

     

    Hi ​@sweetsnromance addict !

     

    Are you on iOS, Android, or a computer?

     

    Perhaps some of the articles linked below will help you.

     

    https://support.deezer.com/hc/en-gb/articles/39341554096925-Troubleshoot-connection-problems-with-Deezer

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
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    1 reply

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    September 27, 2026

     

    Hi ​@sweetsnromance addict !

     

    Are you on iOS, Android, or a computer?

     

    Perhaps some of the articles linked below will help you.

     

    https://support.deezer.com/hc/en-gb/articles/39341554096925-Troubleshoot-connection-problems-with-Deezer

    https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

    https://support.deezer.com/hc/en-gb/articles/115004370249-Problems-With-Playing-Music-On-Deezer-Web-App

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
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