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One Hit Wonder
September 27, 2026
Answered

Account was hacked and plan was changed. Deezed doesn't help me?!

  • September 27, 2026
  • 2 replies
  • 21 views

My account was hacked but I was able.to change my password. They have changed my plan to a year plan (Deezer Duo) which I don't want. Contacted Customer Care and they can't do anything about it?? Because they can't "downgrade" a plan. I haven't chose this and I'm contacting within 24 hrs. I'm stuck with a 1 year plan now with a large one time payment. How can we fix this??

    Best answer by Jaime.Deezer

    Hi ​@Dav90 I am sorry to hear that.
    I’ve checked with support and I was told that they are still investigating the case and they will get back to you as soon as they have feedback from the payment team.
    Thanks for your patience :)

    2 replies

    Jaime.Deezer
    Community Manager
    Community Manager
    September 29, 2026

    Hi ​@Dav90 I am sorry to hear that.
    I’ve checked with support and I was told that they are still investigating the case and they will get back to you as soon as they have feedback from the payment team.
    Thanks for your patience :)

    Dav90Author
    One Hit Wonder
    September 30, 2026

    The issue is resolved, Thank you:)