Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

1,009 Topics
4,465 Replies

Jaime.DeezerCommunity Manager

published in Subscription and payments

We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before!Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram!We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect.Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you.Find us on InstagramQuick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a feature

6014

9 months ago

nbolinTiny Dancer

asked in Subscription and payments

How do I delete my Deezer account? (only for Deezer Free)

Im trying to delete my free deezer account but i cant because im not subscribed, is still possible to delete it ?

3030266

1 year ago

Marina_omTiny Dancer

asked in Subscription and payments

How can I delete my Deezer account?

How can I close my deezer account permanently?

28952435

1 year ago

Dirk-Jan Haanraadts

asked in Subscription and payments

Is Deezer available in India?

I'm in Europe now but will go to India soon. Is Deezer streaming there?

1335521

2 years ago

QC_DubRunaway Baby

asked in Subscription and payments

Deezer App on Apple TV

When will Deezer release an App for Apple TV? We’ve been asking for years but there’s no straight answer. Please be honest or should we just migrate to Apple Music for a more seamless experience?

1260049

11 months ago

Zveropanda

asked in Subscription and payments

How do I change the country of my Deezer subscription?

Hello! How can i change my country? I don't want see music that recommended for my country

11942132

2 years ago

Christi SatireLover

posted in Subscription and payments

Dezeer Free Ending

Just got the below email and wondering what's going on. I'm in the Caribbean, Jamaica specifically. Spotify recently entered the market so I guess I will be switching. We appreciate that you're part of the Deezer Free listening community; however, sometimes good things come to an end. Deezer Free will no longer be available in your country as of 19/4/2022.

1119129

2 years ago

Dima.KramarRunaway Baby

asked in Subscription and payments

Support for Ukraine through the power of music

guys, we need help. I don’t have this deal. Maybe anyone can help?

712351

2 years ago

China KRunaway Baby

asked in Subscription and payments

Track not available on Deezer's servers!

I keep getting a “Track not available on Deezer's servers!” error when downloading music on deemix-pyweb. Please HELP. I’ve paid for subscription too. I have 2 laptops and I don’t have any issues with my other laptop.

64723

1 year ago

Gabi1122

asked in Subscription and payments

Error message: Your Deezer account is currently in listening mode on another device

The app is stop working frequently and cannot be used. A message indicate that there is another app in use with the same credentials. bug valid for all platforms and there is not related to the beta version

6118418

1 year ago

Miguel K HilarioRunaway Baby

asked in Subscription and payments

Prices in the Philippines

In the Philippines is the price for the Family plan 195 pesos or 18 dollars?I signed up for the Family plan trial but instead of having future monthly charges of PHP 195.00 as reported by other Philippine customers, I was told that I would be subject to a monthly charge of USD 17.98. That is an enormous price difference.

598813

2 years ago

Hairless ApeRunaway Baby

asked in Subscription and payments

How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

541152

1 month ago

Christy.Slater

asked in Subscription and payments

How do you clear all your favourite tracks?

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

530416

9 months ago

Alex1_998Tiny Dancer

asked in Subscription and payments

DELETE MY DEEZER ACCOUNT NOW

Hi, I want to delete immediatley my account

504017

1 year ago

DeniiugffffRunaway Baby

asked in Subscription and payments

Cancellation of subscription in Russia

Why is the family subscription, auto-renewal canceled and transferred to a free plan?I am a citizen of Russia.

489963

2 years ago

Vanyo Todorov PopazovRunaway Baby

asked in Subscription and payments

Refund request for Deezer subscription

Hello, Deezer Team. I would like to cancel my subscription and get my money back. I was auto recharged for premium via Paypal. Thanks for understanding.

47634

2 years ago

Daniela PTiny Dancer

asked in Subscription and payments

Cancellare Account

vorrei cancellare ogni account e abbonamento legato a questo indirizzo email, come posso fare?

43865

2 years ago

jmevans55Tiny Dancer

asked in Subscription and payments

How can I transfer music from one Deezer Family profile to another?

im on deezer family and have made my daughter a new profile , how does she copie her play list of my deezer onto her new profile ? Thanks Julian

32476

4 months ago