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One Hit Wonder
Andy Lloyd
One Hit Wonder
October 17, 2026
Answered

music recovery

Hi 

How do I recover my partners music, she is on my trio account and recently had her phone stolen, she now has a new phone and also new email address.however I can't see her music on my phone (which I thought I could) and everything I've tried on her phone just tells me to open a new account 

Many thanks 

A

    CharlyMX
    CharlyMXAnswer
    Superuser
    October 17, 2026

    Hello, perhaps the community manager ​@Jaime.Deezer can help you.

    Send them a private message with both the old and new email addresses. (Please do not post the email addresses here on the forum, for the sake of privacy and security).

    Alternatively, you can contact support for assistance at: https://support.deezer.com/hc/en-gb/requests/new

    Best regards, and may the music keep flowing!

    I 💜 Deezer
    View in thread

    2 replies

    CharlyMX
    Superuser
    CharlyMXAnswer
    Superuser
    October 17, 2026

    Hello, perhaps the community manager ​@Jaime.Deezer can help you.

    Send them a private message with both the old and new email addresses. (Please do not post the email addresses here on the forum, for the sake of privacy and security).

    Alternatively, you can contact support for assistance at: https://support.deezer.com/hc/en-gb/requests/new

    Best regards, and may the music keep flowing!

    I 💜 Deezer
      Jaime.Deezer
      Community Manager
      Jaime.Deezer
      Community Manager
      October 25, 2026

      I’d love to help but in this case you’ll need to our Deezer Support Team and one of our agents will check your account and help with your request.
      Thanks 

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