Unanswered questions

2686 Topics

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Burf Groupie

No queue option on iPhone or iPad iOS app
Question

I am on IOS version 12.1.4 and am 2 weeks away from going to full payment version after 3 month trial. I cannot queue or play next any songs, I can add to favourites, I can add to playlist but absolutely nothing to ‘play next’ or ‘add to queue’. If this is not available then this will be the end of...

6 1
Rank
2 days ago In: iOS
R
Redwhiteandblonde New member

Change from kids account in Family
Question

I may be missing something but I added my husband to a family account and he is set to kids. How do I change this? Is it from his account or mine; I see where it is set as kids but am unable to change this.

5 1
Rank
2 days ago In: Your account and subscription
O
Oswaldo.P New member

Como loguear con número de teléfono a un Ipad
Question

Me pide para loguearme al Ipad mi número de teléfono. Lo ingreso y me dice que no está relacionado a mi cuenta que debo hacer para que reconozca mi cuenta mi número de teléfono. No puedo loguearme con mi usuario de Google.

6 0
O
2 days ago In: Foro en Español
J
JOPA

Por qué me interrumpe la propaganda si pago premium?
Question

Tengo mi cuenta primium al día, y de todas maneras me interrumpen comerciales entre canciones. Es muy molesto, y no corresponde, pues yo pago en tiempo y firma mi suscripción. Favor resolver a la brevedad, pues incumple contrato...

12 0
J
2 days ago In: Foro en Español
E
epbenham1980 Groupie

Deezer on Sonos error message: "I am unable to play this right now"
Question

Hi, i use deezer on a sonos with Alexa (free 6 month subscription with speaker) when inrequest a song, it plays but then loses connection and Alexa says “I am unable to play this right now” and stops the song. I thought it was loss of wireless but Alexa will function normally after sound is lost a...

6 2
E
2 days ago In: iOS
Y
Yanee New member

Problema
Question

Llevo ocupando por años esta app, nunca tuve problemas hasta hace un tiempo, me aparece un cuadro de "error al reproducir, el contenido solicitado no se está cargando" o algo así, corta las canciones y no puedo reproducir más (o cuesta mucho hacerlo) alguien sabe como puedo arreglarlo? No soy premiu...

8 0
Y
2 days ago In: Foro en Español
N
nps

idp.alexa.51 virus
Question

My Avast anti-virus has identified this virus in the latest update of the Deezer app on my PC. Has anyone else come across this ?

445 15
Rank
2 days ago In: Other Devices
M
Milena Lukic Groupie

How can I delete a topic made by mistake?
Question

Haw can I delete a topic I made by mistake? 🙂

17 1
Rank
2 days ago In: Your account and subscription
D
Diego Antonio Campos New member

Cambiar de suscripción mensual a sucripción anual
Question

Tengo una suscripción que pago mensual, pero quiero comprar un paquete anual. No sé por dónde hacerlo, pues en la opción de "administrar mi suscripción" solo da la opción de cancelar suscripción. Gracias por su ayuda

13 2
C
2 days ago In: Foro en Español
S
stc684

Jumping / dropping out of sound of downloaded tracks
Question

I wonderd if anyone has any ideas about the sound jumping or dropping out during playback? Listening either connected to wifi or in aiplane mode songs seem to drop out momentarily. At first the sound would disappear for moment or two. Now the sound can disappear for several seconds at a time several...

346 8
E
2 days ago In: Features
V
vmavma New member

Disabling the BMW specific features
Question

When Deezer is used on an iPhone connected via bluetooth to a BMW, the app on the iPhone is locked and all the controls are performed using the car's screen. The useability is so poor that I _really_ want to disable that terrible feature and use the iPhone to control what Deezer plays. How can I do...

34 9
Rank
2 days ago In: Features
G
gdr Emerging artist

No dislike button in Bose Soundtouch app
Question

How can I unlike songs on my deezer sub-app in my Bose soundtouch app? When playing deezer on flow it doesn't have the unlike button on soundtouch

194 17
G
3 days ago In: Other Devices
I
iris melina

No me reproduce el tema
Question

Yo salta r

4 0
I
3 days ago In: Foro en Español
P
Pauvsanz

Pago
Question

Pague la cuenta x rapipago, cuándo se acredita?

10 0
P
3 days ago In: Foro en Español
C
calie977 Groupie

Compre un código y no aparecen mis playlist
Question

Tengo una suscripción premium por vencer. Compre con tarjeta de crédito un código por tres meses. Lo ingreso y ahora no encuentro mis play listo. Así no me.interesa.deezer. Como pido reembolso de mi nuevo código por tres meses?

7 0
C
4 days ago In: Foro en Español
C
calie977 Groupie

Pagos con tarjeta crédito
Question

En Colombia no es posible. Prolongar mi suscripción con pago con tarjeta de crédito?

6 0
C
4 days ago In: Foro en Español
F
f1a5n8y9 New member

Doble cobro deezer en mi tarjeta de débito
Question

Doble cobro deezer en mi tarjeta de débito

20 2
C
4 days ago In: Foro en Español
L
landy66 Groupie

Samsung Multiroom App - Error for new playlists
Question

I created a new playlist at Deezer. Trying to open the playlist in Samsung Multiroom App the error "Deezer: internal server error" is shown. Old playlists can be opened but only when I do not open the new (bad) playlist before. After I already got the error ("Deezer: internal server error") and try...

3155 135
4 days ago In: Other Devices
E
Epoc Groupie

Equalizer - Bass Boost Keeps Reseting
Question

Have Deezer installed on Android Pie (v9) and every time I start the app I have to re-enable Bass Boost in the Equalizer. It resets to 0 after use? Anyone experience this?

144 10
Rank
4 days ago In: Android
R
runelyd

Desktop App Mac stops audio when in background
Question

My desktop app on my mac stops audio regularly when the app is in the background me doing other work in the foreground. To get it started again I have to go to the timeline of the song playing and skip forward/backward. Audio quality is HIFI.

9 3
Rank
4 days ago In: Other Devices
I
InvestedYouth New member

Unable to subscribe to Deezer Student
Question

I have subscribed to Deezer Standard for a few years now and as I am a student, I have noticed that the student plan is available. However, when clicking subscribe to the student plan, I am redirected to payment.deezer.com which loads with a pop up window stating: "Unfortunately you are not eligibl...

14 5
Rank
4 days ago In: Your account and subscription
J
jiral

No cargan las canciones
Question

Desde hace varios días no puedo escuchar canciones, dice que el contenido no carga. Tengo cuenta premium y conexión a internet.

3 0
J
4 days ago In: Foro en Español
C
Chris Lotringer

Battling to log in
Question

Hi There... We are battling to log into my son account. If you have some suggestions, please help Chris

46 1
Rank
4 days ago In: Ask me anything
J
johanch Groupie

Downloaded music disappearing
Question

I hold a Deezer Premium account. When downloading music on either my iPad or my iPhone, it disappears after I have closed and reopened the Deezer App. Any reason and solution to that issue? Thanks!

40 3
Rank
4 days ago In: iOS
G
Grada Groupie

Payment method change
Question

Ik wil betalen met iDeal niet met Paypal

6 1
Rank
4 days ago In: Your account and subscription

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