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Question

Issue with "Shuffle my music" button

  • December 6, 2025
  • 3 replies
  • 36 views

Dawg
Rising Star
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Hi. I've got a weird issue with the "Shuffle my music" button lately.

Usually, when I hit it, it shuffles all my music—my Favorites and all my tracks from my playlists.

But since recently, it's only shuffling my Favorites and totally ignoring all the songs in my playlists. Super annoying!

Even weirder, sometimes it gives me a pop-up saying I don't have any tracks or playlists, which is definitely not true.

This problem comes and goes, and I'm very tired of it. Could you please do smth about it?

3 replies

Jaime.Deezer
Community Manager
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  • Community Manager
  • December 17, 2025

Hi ​@Dawg I am sorry to hear that. However, I’ve not been able to reproduce it on my side.
Do you still have problems with “Shuffle my music”?
Thanks


Dawg
Rising Star
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  • Author
  • Rising Star
  • December 17, 2025

Hi ​@Jaime.Deezer

This problem comes and goes. It recurs several times a month on a regular basis. Clearing the cache, logging out of the account, and restarting the device do not help. 


Jaime.Deezer
Community Manager
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  • Community Manager
  • December 21, 2025

Does this happens on iOS, Android or Web/Desktop?
Thanks