Skip to main content

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 533 Topics
  • 5,524 Replies

Recommended (1)

  • Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

    Article by
    Jaime.Deezer
    Jaime.Deezer
    Topic Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
534 Topics
F
Runaway Baby
Francisco.BombellaRunaway Baby
asked in Other devices
Why can't be set "Deezer" to play music genders or podcasts in Alexa?

Hi! I’ve install the Deezer skill in Alexa and I can set Deezer as my default Music App into it. But Alexa has three options for the music: Music Artists and gender stations Podcast With Deezer’s skill installed, I can’t set Deezer as my default Podcast App nor default “Artists and gender stations”. As you can see in the image below, when I try to change the “Artists and Gender station” app, Alexa only display: Amazon Music, Apple Music and Spotify eventhough I’ve install the skill: The main problem is with podcast, Alexa says that it has problems getting my podcasts recommendations. With music there’s no major problem. There’ll be an update to let Deezer be selected into that options? Thank you in advance!

1371
Yula
Moderator
A
Runaway Baby
ArrhurmacRunaway Baby
asked in Other devices
deezer wont play through Sonos

Deezer won’t play music through sonos - radio stations works fine ! Says wifi is unstable however wifi is perfect ! Any ideas ?

742
Superschlumpf
Deezer Legend
C
Runaway Baby
CrowsongRunaway Baby
posted in Other devices
Sound quality

Hi, I’m trying to decide whether to go for Deezer or Tidal. I have “top level” trial subscriptions with both these. Settings for both are made via desktop apps. Playback is via an Onkyo network player in my hi-fi system. To operate the player, I have had to install the Onkyo Controller. As I do not own (or want) a smartphone, this has had to be done via installing an emulator (BlueStacks) on my laptop. This allows me to operate the Onkyo Controller via my laptop. In this Controller, there is no control to adjust audio quality in the Deezer/Tidal interfaces. When playing Peer Gynt by the Berlin Philharmonic Orchestra, I was disappointed with Deezer’s sound quality. The Controller showed this to be 320 kbps. Switching immediately to Tidal and playing the same album at exactly the same level, the quality was far superior (shown as FLAC and not MQA). Playing two “pop” tracks (Another Love by Tom Odell and Ruby Tuesday by Melanie), playback via Deezer is shown as FLAC and I find the quality

76316
bluezzbastardzz
Deezer Legend
M
Runaway Baby
MaxRRunaway Baby
posted in Other devices
Slow loading and downloading!

Hi, guys I just started to try deezer a few days ago, and I feel so disappointed for its low speed! 👎 To find the most suitable music streaming platforms, I’m now trying apple music, spotify, tidal and deezer at the same time, and only deezer gives me the most frustrating experience for its poor networking performance. 🖕 1. If I randomly play a song, there’s 50% chance that I need to wait 2-3 seconds for a song’s loading, sometimes even have to see the tip “Loading… Almost there, only a few seconds left” for up to 10 seconds! 2. When offline songs, deezer can only download at the speed of 1-3MB/s, while other apps can reach at about 40-60MB/s. I have a playlist contains 1.3K songs, and I spent over 12 hours downloading it! 😠 (BTW, I’m using Singtel’s 1Gbps Fiber Broadband in Singapore, and the ping to deezer’s CDNs are just 1-3 ms. I’ve already restart, uninstall and reboot many times, nothing really changes! And It’s the same horrible at deezer’s desktop/iOS clients) Guys, it’s 202

3291
Yula
Moderator
L
Runaway Baby
laheyRunaway Baby
posted in Other devices
New (2022) changes to Deezer on Sonos

Does anyone like this? Way worse than before for me (listen to albums). Seems like Deezer wants to go the route of the other services and push only playlists. How does a person go about browsing albums by genre now? Also the recommendations now seem to be offered for someone with polar opposite taste compared to mine. I can’t believe this could have been made any worse. It is cancel subscription kind of bad. I don’t expect it will be fixed so I am probably off to Qobuz.

1072
L
Runaway Baby
A
Runaway Baby
AOK75Runaway Baby
asked in Other devices
my LG speaker no longer plays Deezer

I've used my LG thin Q speaker for 2 years with no issue. It still reports on Web searches and queries but will not play any deeper music from my account anymore. I've tried unblinking and relining . It replies playing X music but then goes silent. If I then ask what is playing it replies nothing is playing. It no longer broadcasts to the speaker from my pc when online either from my deeper account. Please can you advise.

493
Superschlumpf
Deezer Legend
The W'o'anderer
Runaway Baby
The W'o'andererRunaway Baby
posted in Other devices
Screen/Display always on.

Having moved to Deezer from Spotify I was quite disappointed to find that whilst driving and despite having my device on charge, my android screen would turn itself off. Something Spotify did not do. If a song started to play and I needed to know who it was, I would have to use my fingerprint to unlock my phone to see this information, requiring me to dangerously adjust my concentration as a fingerprint is not always recognised the first time and after a few attempts the phone can only be unlocked via the pin for 30 seconds. 1- With new laws in the UK it is illegal to even so much as touch a mobile device whilst driving, even being parked stationary with your engine running. This is still illegal. 2- It is dangerous, a risk for myself, pedestrians and other drivers... to operate a mobile device whilst driving. It is irresponsible. Sadly this is an issue close to my heart as I lost my 3 closest friends in one accident in which a driver behaved irresponsibly. With the screen always on wh

1252
The W'o'anderer
Runaway Baby
J
Runaway Baby
JasonDRunaway Baby
asked in Other devices
Can't find LG Deezer app

I see others are using Deezer on their LG TV. But when I go to the LG Content Store I don't see it listed as an app. Is it only for specific LG TV models? I have the 77” C9 OLED.

38018
Superschlumpf
Deezer Legend
F
Lover
fVossLover
posted in Other devices
Desktop App crashes every 10 minutes

The desktop app closes unexpectedly every 10 minutes or so. It happens regardless of the actions the app is doing (streaming music, playing downloaded music, remaining idle). I first detected the issue on June 13th 2022, but had not used the desktop app for a couple of weeks, so the bug can be older. The last update from the Windows Store was on May 30th and I am running version 5.30.250. Is anyone else experiencing similar issues? Has the development team identified the issue?

3695
Superschlumpf
Deezer Legend
A
Runaway Baby
Arwen.ArmbrechtRunaway Baby
asked in Other devices
MP3 shows no upload progress and needs reboot to load

I am using Deezer on Chrome Browser (windows), Chrome Browser (Mac), Downlaoded the Windows app and also the app on MAC and in all 4 places I have the ame issue. I select my MP3 to upload and then there is no information, no status bar, not updates. It turns out sometimes i t uploads 1 or 2 songs, something a few more, sometimes nothing. And to make it more frustrating, I have to completely close the app (or refresh the browser) to see if it loaded or not. Help!

1774
Superschlumpf
Deezer Legend
C
Runaway Baby
Cristitm76Runaway Baby
asked in Other devices
Rekordbox Integration.

Hello, It’s been a while since people requested integration with Pioneer Rekordbox… on forums many of DJ’s I have discussed, are frustrated by missing your stream trough rekorbox dj software. The quality of your stream is by far better than competitors… but still no support for rekordbox! It will ever happen this ? Best Regards, Chris

6271
Superschlumpf
Deezer Legend
A
Runaway Baby
Ajs79Runaway Baby
asked in Other devices
Deezer app not working on Samsung TVs

As titled, the Deezer app has stopped working on two different Samsung tv models since a couple of days ago. ”Deezer server not responding” is the message I get. I reinstalled the app with same problem left. I’m located in Stockholm, Sweden. Any suggestions? Time for an of update perhaps of the Deezer app?

186212
Yula
Moderator
D
Runaway Baby
Dustin BlytheRunaway Baby
asked in Other devices
What Deezer app? (LG tv)

I have a 2017 LG tv (UJ6200), with all the latest updates downloaded. When I go to the Content Store and search for "Deezer", no apps are available. What is going on? I'm running into a brick wall: I can't get Deezer through my Roku, my tv and Chromecast connectivity is glitchy at best.

104116
D
Runaway Baby
C
Runaway Baby
cwebbRunaway Baby
asked in Other devices
Mac

I cannot log into Deezer on my Mac laptop???

211
Superschlumpf
Deezer Legend
T
Runaway Baby
T3XASRunaway Baby
asked in Other devices
Panasonic JX850BZ (2021 model) - Can't sign into Deezer

Hi, I’ve just bought a Panasonic 2021 JX850BZ, installed Deezer but it won’t let me sign in displaying “ ! You don’t seem to be connected to the internet “ however if I enter the wrong password it lets me know so it has to be talking to Deezer’s server no? All my other Apps and online services on the display are working perfectly. Any suggestions? I see there was a new app update mentioned a few months back, has this been released/updated? I’ve uninstalled and reinstalled the App and still having the same issues. The App is working fine on my Xbox XS and LG Displays. Please advise. Thank you.

854
Superschlumpf
Deezer Legend
V
Tiny Dancer
Volodymyr.KlakTiny Dancer
asked in Other devices
can't log in to deezer app on pc

Hello. Can't log in to Deezer app on PC. the problem is shown in the file. In previous versions, authorization was normal

834
V
Tiny Dancer
M
Runaway Baby
mike121Runaway Baby
asked in Other devices
Unable to browse playlists in Sonos

I still can’t browse playlists in Sonos. I tried the suggested fix of logging out of everything, requesting new password, deleting and reinstalling Deezer on Sonos… but the problem persists. If I search my username I can find playlists I’ve created, but none I’ve saved. All my favourites still show up and everything is fine in the Deezer IOS app. It’s just not working properly with Sonos. Help!

7006
Superschlumpf
Deezer Legend
S
Runaway Baby
Silas GyauRunaway Baby
asked in Other devices
Deezer login problems - Onkyo TX-NR686 - Hifi

I've been having trouble with Deezer login on my Onkyo TX-NR686. I get the error message “Your details are incorrect, please try again.” I have successfully logged into the android app with the same credentials so the credentials are not wrong. This is really bad as I only listen to music on Deezer through the receiver. I have no use for Deezer otherwise. I have reset my receiver to no avail. Anyone had or having similar issues?

3431
Yula
Moderator
T
Runaway Baby
T3XASRunaway Baby
asked in Other devices
deezer on Panasonic TV

Hi, I’ve just bought a Panasonic 2021 JX850BZ, installed Deezer but it won’t let me sign in displaying “ ! You don’t seem to be connected to the internet “ however if I enter the wrong password it lets me know so it has to be talking to Deezer’s server no? All my other Apps and online services on the display are working perfectly. Any suggestions? I see there was a new app update mentioned a few months back, has this been released/updated? I’ve uninstalled and reinstalled the App and still having the same issues. The App is working fine on my Xbox XS and LG Displays. Please advise. Thank you.

3096
M
Runaway Baby
D
Runaway Baby
DaBrainRunaway Baby
asked in Other devices
Deezer portable device

Hello, I’m looking for a device with a screen where I could have access to deezer and eventually music in it. I dont want a multifunction device but something simple dedicated to music, so no tablet, smartphone or computer. Do you know if it exists ?

1844
bluezzbastardzz
Deezer Legend
M
Tiny Dancer
manytricks
asked in Other devices
Where are my favourite songs on Deezer?

Hi there. Can some1 help me recive all my favourite tunes. I got a alexa echo for Christmas and changed to Amazon music SHITE. so now I got Deezer back 70%of all my favourite tunes are gone any idea how to get them all back.

545
M
Tiny Dancer
C
Runaway Baby
CraighammondsRunaway Baby
asked in Other devices
Land Rover deezer linking to premium acct

is there a way to link your deezer Premium acct (ios app set up and paid) to the land rover version of deezer. deezer works well in the car but it would be good if playlist and favourites etc could be shared

1064
C
Runaway Baby
Z
Runaway Baby
zapcatRunaway Baby
asked in Other devices
turn notification off mac desktop

How do I inactivate message notification? Mac Desktop

222
Z
Runaway Baby
N
Runaway Baby
nassauskyRunaway Baby
asked in Other devices
Polk Assist Doesn’t Play Deezer Anymore

My Polk Audio Google assist speaker used to play Deezer songs with my voice command for a couple years and all of a sudden it stopped working. I unplugged it and moved into another room for a couple hours where I wanted to hear music but couldn’t get it to start playing. After returning the device back to the original room, it’s still not working and I tried factory resetting the device to no avail. I read a thread that Deezer was having a problem doing Google casting but I don’t know if this is related. I also have a Google home mini hooked up to the same account in another room and it’s working fine

1481
Yula
Moderator
H
Runaway Baby
Harry SimsonRunaway Baby
asked in Other devices
B&O Eclipse not working with latest Deezer app

Our smart TV (Bang and Olufsen Eclipse 2019) worked fine with the previous version of Deezer downloaded as an app from the LG Content Store. We downloaded the latest version of the app (12.1.6 19/4/2022) however music will not play i.e. the player control is stuck in pause.

3452
H
Runaway Baby

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE