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One Hit Wonder
timn330
One Hit Wonder
Feb 19, 2023 1:38 PM UTC

B&O Soundstage

When playing Deezer on my B&O Soundstage through the B&O app, a new song will play for about 2-3 seconds then stop for about 1-2 seconds then start playing again. I deleted everything and reinstalled it and changed wifi networks with no luck. Spotify and Apple Music work fine.  Any suggestions?

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      4 replies

      Johnathan.Deezer
      Ultimate Superstar
      Johnathan.Deezer
      Ultimate Superstar
      Feb 20, 2023 10:44 AM UTC

      Hi @timn330! 

      Can you please send me the model of your device and the version of our Deezer app you have installed? 🕵🏼

       

      Thank you!

      JohnathanF
      One Hit Wonder
      timn330Author
      One Hit Wonder
      Feb 21, 2023 6:48 AM UTC

      Hi, its a B&O Beosound stage. V5.3.51127.

      The app is built into the B&O app but the version on my phone is 7.0.22.45.

        Johnathan.Deezer
        Ultimate Superstar
        Johnathan.Deezer
        Ultimate Superstar
        Feb 22, 2023 10:28 AM UTC

        Hey @timn330! 

        The team is looking on that case and I will return to you when they answer it. 😊

        Take care.

        JohnathanF
        One Hit Wonder
        timn330Author
        One Hit Wonder
        Mar 5, 2023 9:00 AM UTC

        I just visited a friend with the exact same set up and his does the same thing. So its an issue with the Deezer app or the B&O app.  

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