Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 302 Topics
  • 4,151 Replies

302 Topics

G
Runaway Baby
Gr1ppaRunaway Baby
asked in Other devices

Samsung Multiroom App Feedback: login and other issues

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password? Is there a known problem currently occurring? Cheers

230
L
Tiny Dancer
1 year ago
C
Tiny Dancer
clotho55Tiny Dancer
posted in Other devices

Can't listen to some songs after a few times I downloaded them

Hi,  Many songs just stop working after a few times I downloaded them... ( Gotye: giving me a chance, David Guetta sexy bitch, Lana del Rey white mustang, Enrique Iglesias I like it... and it keeps going on and on) It's like they are in fast motion so they are completely ruined. Please resolve this issue. Many thanks for your help. Sabrina     

9
A
Tiny Dancer
1 year ago
N
Runaway Baby
NomadnzRunaway Baby
asked in Other devices

deezer app connection to heos

I have noticed similar posts. With Spotify you can cast directly to heos speakers. The Deezer app doesn't allow this, the only option is to cast from the heos app and that is poor at best. Why can't you develop this? Has Spotify secured some sort of rights with heos or do they just have more advanced technolog

2
N
Runaway Baby
1 year ago
A
Runaway Baby
ArthurrxRunaway Baby
asked in Other devices

"most played" button missing in pc

It is still there on the phone version (in playlists, artists, albums etc) but in pc there’s only 3 options now every where and no most played. I’m 100% sure it was there before and I really miss that option, is it a bug or was it just removed?

2
A
Runaway Baby
1 year ago
M
Runaway Baby
MaartosRunaway Baby
asked in Other devices

Deezer won't link google home "not available in your country" Netherlands

Hi, I just got a subscription for Deezer HiFi. I expected full support in the Netherlands. If I ask Google home to play music thru Deezer it says “Deezer is not available in your country”.  If i google this I get a lot op topics telling me Deezer is available in the Netherlands. So why can’t I link Deezer in the Google home app and why can’t I stream music thru the assistent?” Thank you

5
S
Runaway Baby
1 year ago
P
Lover
plailleurLover
posted in Other devices

Duplicated similar artists

Hi, Just noticed that there are duplicated lines in the similar artists section:https://www.deezer.com/en/artist/5202837/related_artist  

1
Yula
Community Manager
1 year ago
D
Runaway Baby
deweysaxRunaway Baby
asked in Other devices

impossible to browse into my playlist since 2 days

Helloit is been at least 2 days since I am not able to access my playlist on deezer. I use deezer for years with Sonos and it’s the first time that I can’t browse into my playlists. All other options work perfectly, not the playlist. PS : I checked and no updates pending thank you for your help 

9
D
Runaway Baby
1 year ago
BLKKKSKKKNHEAD
Lover
BLKKKSKKKNHEADLover
posted in Other devices

Samsung TV app has a huge issue with artist discography.

Whenever I go on an artist's page on the Samsung TV app and click discography, there's only a handful of their albums that show up. Most of their albums/singles can't be accessed. When will this be fixed? It's been a while since the Samsung TV app has been updated. Is a new update coming anytime soon to fix this issue?

1
Yula
Community Manager
1 year ago
H
Tiny Dancer
HiFiGTiny Dancer
asked in Other devices

Track Skipping Problem

Just a couple of days Deezer HIFI subscriber here. So far I like it but...my issue right now is - the desktop app is misbehaving - it skips numerous track(s) anywhere in the playlist every now and then, and this is not right! Just now, I did increased the cache to the max - 10gb. Let's see how this helps. Anybody have/had this issue and what's the fix that works? Cheers!

25
L
Runaway Baby
1 year ago
M
Runaway Baby
militant monkeyRunaway Baby
asked in Other devices

BBC Radio Stations Have disappeared

Hi All,  Long time user (of Deezer), first time poster.  Maybe I am being an idiot (likely) but all of the BBC stations seems to have disappeared? I have tried the mobile and desktop app, and reset both, but can’t seem to find them. Is this an issue, or am I missing something?  Cheers MM

7
S
Tiny Dancer
1 year ago
B
Runaway Baby
blldpvyyrtocfssznqRunaway Baby
asked in Other devices

Mail from securityteam@deezer.com "Access from new PC", but I did never have Deezer!

I just made this account, but before now I didn’t even know Deezer existed (no, I didn’t have an account and then forgot it).So, what gives?Translated it’s something like:“Did you just sign in?New sign-in detectedWe noticed a new sign-in on you accountWasn't you? Reset you password!”

2
B
Runaway Baby
1 year ago
M
Runaway Baby
manfer1Runaway Baby
asked in Other devices

Does Deezer stream to Audiocast M5?

Hi! I want to set up an Audiocast M5 in my living room. But I don't know if I can stram to it with Deezer. Thanks in advance!

7
K
Tiny Dancer
1 year ago
R
Runaway Baby
Ryan BurkwoodRunaway Baby
asked in Other devices

Can you control Deezer playing on a Google Home with the Web Player?

Basically what the question says! I’m thinking about moving from Spotify (useless app that bugs out all the time - questionable business practises etc...) but I’m struggling with one bit of functionality.With Spotify if I ask my Google Home to play Deezer it will, but I can’t then control it from the Deezer web player? For example if I want to skip a track or play another playlist?I thought maybe casting it directly from the Web player would solve this but when I click the cast button it doesn’t give me any option to cast to my Google home?!

1
Yula
Community Manager
1 year ago
H
Runaway Baby
harmonicajoeoRunaway Baby
asked in Other devices

wrong song playing

My wife searches a song on Deezer on her iPhone and hits play and a different song plays. Help.

1
R
Lover
1 year ago
S
Runaway Baby
serjioRunaway Baby
posted in Other devices

Deezer app keeps forgetting my account details and its window position/size settings

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something?   Platform: Windows 10

9
L
Tiny Dancer
1 year ago
D
Tiny Dancer
danielecastellaniTiny Dancer
asked in Other devices

How to import a CD? How to import iTunes Library to Deezer?

How to import a CD? How to import Itunes Library?

3
L
Tiny Dancer
1 year ago
D
Runaway Baby
djaxetRunaway Baby
asked in Other devices

Alexa Multiroom not working

I’ve raised before on the support site but trying to see if other have the same issue and if anyone has resolved.I have Alexa Speakers (many and different types - all Amazon products) and use the defined group and everywhere  multi rooms function to play music / audio around the house.  This works fine with with Planet Radio (Free Service), Amazon Music (Prime only), Spotify (No paid service) and I tried all the suggest of re-setting Deezer and multiroom etc.  (I’ve even tried take offline older device leaving just two more up to date devices)It used to work with Deezer no issue until ~October 2021.  Not sure exactly when it stop but now on any device when using the play music "everywhere" or play music "downstairs" (Deezer set to default music app) the display devices  show the track information but no sound is played on any device.  If I ask to play music on a single device it works no issue.This is really irritating and so far no idea if this is single user issue or a wider problem.

5
S
Runaway Baby
1 year ago
S
Runaway Baby
Sergey.KRunaway Baby
asked in Other devices

Cambridge audio

hi, deezer practically does not work with the cambridge audio cnx v2 (network player) in chromecast mode. Can you help me?

22
S
Tiny Dancer
1 year ago
K
Runaway Baby
kieranaRunaway Baby
posted in Other devices

bmw slow

Why has this happened again.  Its getting all the time now that songs can't download in time for the next one.  Takes again again. 

7
K
Runaway Baby
1 year ago
J
Runaway Baby
JAO1Runaway Baby
asked in Other devices

[Windows app] Your computer seems to be offline. We'll keep trying to reconnect

Just started using deezer and I installed the windows app. Now this message keeps popping up, which is extremely annoying:  How do I fix this?App version is 5.30.190

8
J
Runaway Baby
1 year ago
Flo.Deezer
Community Manager
Flo.DeezerCommunity Manager
asked in Other devices

Unable to login on ONKYO

Hi there, sorry about that. Can you try to change the password?

46
R
Tiny Dancer
1 year ago
B
Runaway Baby
beachseekerRunaway Baby
posted in Other devices

Get your heads out of your assets, and remove the desktop auto-logouts and ridiculous captchas

You have authenticated me hundreds of times.  You have authenticated this desktop, this IP, all of my systems hundreds of times.  You have made me select the pictures of sidewalks and street lights so many times they have started to repeat.  Do it today.  It would take you less than an day to remove this crap and push an update.  I know this because I build windows universal apps for a profession (it would take me less than an hour).  Stop being adagio id101ts and fire the designer who green-lit that crap.    Make it a priority today, and stop needlessly torturing your subscribers. 

7
Yula
Community Manager
1 year ago
K
Lover
Kevin.RaineyLover
asked in Other devices

Lg 7 speaker not playing Deezer now

I have an LG WK7 smart speaker and have been using it for a couple of years with my streaming music service, currently Deezer. For some reason tonight it will not play any music from the service. It is still connected to the internet, and Google assistant is still working. However when I connect to start streaming music it just gets stuck and won’t play anything. I can cast my audio, but I don’t want to have to do that all of the time as I’d rather the speaker took over and I could still use my phone for other things. Has anyone seen anything similar to this and has ideas how to solve? I’ve tried resetting the device and re adding it to the home, but no luck!

11
D
Tiny Dancer
1 year ago
D
Runaway Baby
DubsmanRunaway Baby
asked in Other devices

Terrible playback with Windows

My playback keeps stopping and starting or I get a error cannot play song message.  Its really frustrating, all other streaming services work great so its not my connection.  This dosent happen all the time but happens enough really annoying. another thing that happens is that i press play and takes forver to start playing always end up pressing it a few times 

4
D
Runaway Baby
1 year ago
E
Runaway Baby
EmasXPRunaway Baby
asked in Other devices

[Desktop] Wrong queue on start up

When running the desktop application, I always get the wrong queue when starting up Deezer. Expected behavior: Have the queue and queue position resumed from when Deezer was closed.Actual behavior: Seems to be an old queue from way back. Which queue changes, though very seldom. I cannot figure out what triggers a change. I have queue sync turned off. I have also tried to delete the cache files (~/.config/deezer-desktop) and logged in fresh. Did not help. From that it seems like it’s noting on my local machine. I also have the Android version and it does not have the same issue. Starting something new on Android does not change the behavior on the desktop. Also: Running on Linux, not sure if that matters.

3
M
Tiny Dancer
1 year ago
TERMS OF USE DEEZER COMMUNITY SITE